
16/06/2025
G'day everyone!
Just a heads up, this is a bit of a long post but it's an important one that impacts all clients, so please take a moment to read it.
Just wanted to pop on here and share a bit of an update from VIP Dog Grooming. On a personal note, I've found I need to step back a little to provide support for both my mum and my Aunty. I love them both dearly, and I really want to be there for them at this time. ❤️
What this means is I've had to reduce my capacity here at the salon. Spots are getting super precious now, even though it's usually my quietest time of year. I'm actually already fully booked for the next few weeks!
To make sure I can still look after all you fur parents and protect your rebooked spots, I've made another little change to the online booking portal. From now on, it'll only allow you to book up to four weeks in advance. 🗓️ This means it'll show any last-minute cancellations, rescheduled appointments, as well as any unbooked spots within that four-week timeframe. Here’s a really important heads-up about that: if you jump online and try to book and I'm fully booked for those next four four weeks, the system will now default to showing 'NO AVAILABILITY'. Don't let that throw you, hey? That just means I'm booked out for the next four weeks. This change is actually to protect my loyal clients who rebook on those 4, 6, or 8-weekly cycles, and especially those who rebook right at checkout.
I'm sure you all understand that this really rewards my clients, most of whom have been with me since I opened. I've forged such strong relationships with their dog or dogs, and with the clients themselves – many of whom I class as friends. 🐾 That's a privilege few businesses get, and these changes are genuinely being introduced to protect them.
I know some people will be disappointed with these changes, and for that, I'm truly sorry. But I do have some good news! A new Petstock Pet store will be opening right next to Bunnings hopefully this year, and I've confirmed they will be offering Dog Grooming services. 🎉 I'm so happy there will be more grooming professionals entering the market. Petstock does ensure their grooming is a good standard, and staff complete regular training to maintain their standards.
The best way to guarantee your dog's spot going forward, and make sure you don't miss out, is to rebook for your next groom when you collect your pup on the day I've finished grooming them. And just so you know, I do offer the option to rebook your grooming schedule for up to 6 or 12 months in advance, whatever works for you, and many of my existing clients already do that, so we can lock in your next visits then and there, and you'll always have your spot secured. And a big heads-up for my existing clients who are already on those 4, 6, or 8-weekly cycles: I've already booked your future appointments, so you don't have to worry about these changes!
I really appreciate your understanding and support while I navigate this change. Looking after your furry family members means the world to me, and I'm doing my best to keep providing the best possible care within my new schedule.
Thanks heaps for all your kindness! 😊
Cheers,
Gil
VIP Dog Grooming