10/09/2025
Terms and Conditions
Terms and Conditions Stewy the Snake Catcher Pty Ltd Effective Date: 1/1/25
1. Definitions
● "We", "Us", "Our" refer to Stewy the Snake Catcher Pty Ltd (ACN-676326319).
● "Client", "You", "Your" refer to any individual, business, or entity engaging our services.
● "Services" refers to snake inspection, removal, relocation, consultation, and related activities provided by Stewy the Snake Catcher Pty Ltd.
2. Services Provided
We provide professional snake removal and relocation services across the Western Suburbs of Melbourne, Victoria, adhering to the relevant State and Federal wildlife regulations, including the Victorian Wildlife Act 1975. Services include but are not limited to: ● On-site snake identification and assessment.
● Safe capture and relocation of snakes.
● Property inspection and basic advice on preventative measures.
3. Service Area and Availability
Our standard service area covers the Western Suburbs of Melbourne, but we can also service other areas if available. We offer services 24/7, subject to availability. Additional surcharges may apply for after-hours, weekend, or public holiday callouts.
4. Fees and Payment Terms
● A call-out fee applies and is payable regardless of the outcome (e.g., if the snake is not found).
● Pricing will be confirmed at the time of booking.
● Payment is due immediately upon completion of services unless otherwise agreed in writing.
● Invoicing for companies available, with payment terms 14 days from date of invoice, unless otherwise agreed prior to call out.
● Accepted payment methods: [e.g., Cash, EFT, Credit/Debit Card, BPAY, Bank Deposit, After Pay, Pay ID].
● Failure to make payment may result in late fees, debt recovery actions, with associated costs payable by the client.
5. Client Responsibilities
● Ensure safe, legal, and unrestricted access to the property.
● Keep all occupants, pets, and livestock clear of the area where the snake is located.
● Follow any safety instructions provided by our handlers.
● Provide accurate and complete information regarding the incident. Failure to comply may result in cancellation of the service and the full fee being charged.
6. Limitation of Liability
● No Capture Guarantee: We will use reasonable skill and care but cannot guarantee the location or capture of a snake, especially if it moves prior to or during arrival.
● Indemnity: You agree to indemnify and hold harmless Stewy the Snake Catcher Pty Ltd, its staff, agents, and contractors against all claims, damages, or losses arising from the provision of services, except where caused by proven gross negligence or willful misconduct.
● No Liability for Property Damage: We are not responsible for any pre-existing property defects, wildlife-related damage, or incidental damage incurred while attempting to capture wildlife.
7. Wildlife Handling and Legal Compliance
● All snakes are handled humanely and relocated in compliance with Victorian wildlife licensing requirements.
● Clients must not attempt to capture, handle, or kill snakes themselves.
● It is illegal under Victorian law to harm, capture, or relocate protected wildlife without appropriate permits.
8. Cancellations and Refunds
● Bookings cancelled after dispatch will incur the full call-out fee. ● No refunds will be provided where services are rendered but the snake cannot be located.
9. Privacy We collect and use personal information solely for the purposes of booking and delivering our services. All personal information is handled in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
10. Force Majeure
We shall not be liable for delays or failure to perform any obligation under these Terms and Conditions if the delay or failure is caused by events beyond our reasonable control, including but not limited to natural disasters, road closures, illness, or emergencies.
11. Amendments
We reserve the right to modify these Terms and Conditions at any time. Updated versions will be made available on our website or provided upon request.
12. Governing Law
These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes arising under or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts of Victoria.
Contact Us
For any questions regarding these Terms and Conditions, please contact:
Stewy the Snake Catcher Pty Ltd
Email: [email protected].
Phone: 0413 277 588
Phone: 1300REPTILE (1300737845).
Website: www.stewythesnakecatcher.com.au.