17/12/2023
β¨POLICY CHANGE UPDATEβ¨
We've been umming and ahhing about this one for awhile as it's not necessarily something we wanted to have but as things grow and expenses rise we have come to the decision that a cancellation policy will be necessary going forwards. So as of January 1st 2024 we will have a 24 hour cancellation policy for all services. We understand things happen last minute and people can't always make their bookings but we're hopeful all our clients will understand that when last minute cancellations take place, that's our time we had put set aside to make income and when we lose that we lose the income with no way of recouping it. We want to be able to continue to provide all our services to everyone which means we need to make it financially sustainable. So with that being said, all cancellations within 24 hours (weather related cancellations aside) will still require full payment. We will be updating our website to reflect this and are providing 2 weeks notice to all clients with this postπ
We hope everyone has a fantastic end of year and gets to spend a very merry Christmas with their ponies π΄π