Blue Wheelers

20/09/2024

100% accurate! Steph worded this so perfectly 💙

📣Let's talk aggression!📣

Due to recent events, I feel it’s time to touch base with everyone about the importance of transparency between owners and groomers (or anyone your dog comes into contact with) regarding aggressive behaviors.

Please, if your dog is known to snap or bite, let your groomer know. By sharing this information, we can take precautions to safely groom your animal or advise you on a better option for your pet.

As a groomer, I will ALWAYS inform a customer if their dog displays aggressive behavior. I do this not to shame you as an owner, but to provide you with the knowledge to take precautions in the future.

‼️And most importantly‼️—let's be clear: size does not define aggression; behaviors do. Little dogs can be just as aggressive as big dogs. It's time to realize that these behaviors aren't "naughty" behaviors; they are, in fact, aggressive behaviors.

A little bite may not be as damaging, but it can still lead to hospital visits, time off work, and jobs lost.

Moving forward I want to be very clear - if I feel at ANY stage of the groom that it is unsafe to proceed, I have the right to stop and return the dog to you. Although this job comes with the risk of dog biting - I have the right to feel safe and will not be putting my body on the line. There are other options out there for grooming that will be safer for myself and your dog.

Thank you for taking the time to read, I would also love if we could share this to reach as many people as possible. It may save another groomer from experiencing this.

12/09/2024

Hey Everyone 💙

As the crazy season is super duper fast approaching I just wanted to touch base 🎄🎅
As most of you are already aware I have significantly cut my hours to suit my family’s needs & therefore as a result my book are looking fully, completely, jam packed & somewhat overflowing 🫣.
This being said, I need to remind you all of my CANCELATION POLICY that I will 100% be needing to hold my people accountable to. Unfortunately I have lost some great customers due to me just simply not having the availability & therefore those of you I still do have in my books, I pretty please ask you to value that.

⚠️‼️CANCELATION POLICY ‼️⚠️
Our cancellation policy consists of 50% of your booking fee if canceled ON THE DAY of your appointment. This will be sent via an invoice to be paid before I return, if not paid I will replace your bookings & not return.
I send out a confirmation message the day prior to your booking & this is your opportunity to cancel if something has come up & no longer need the appointment. If you do not confirm either yes or cancel in reply to this message I take that as a default YES confirmation & I will turn up to your appointment, where fees will apply regardless.
This is put in place for a few of reasons-
🗓️ I am not able to fill your spot last minute & I have many waiting customers who would have been able to have this booking with more then a couple hours notice
💰This is an instant loss of income to me and my family, every cancellation adds up. I’ve previously been super generous and do try to take into account circumstances but this loss definitely fall heavy each time. So no matter the circumstances I will be invoicing & appreciate that understanding.
⛈️I am very aware with how weather can be unpredictable, so I urge you to check the forecast prior to the day & make that call BEFORE your appointment day -NOT THE MORNING OF.
🚫I cannot fit your fur babies back in before their next scheduled appointment.
Thank you for understanding.

Little Man Hashbrown always on fleek 👌🏼 after his tidy 🛁🫧💙

10/06/2024

‼️🚨 URGENT 🚨‼️

Hey my lovely Blue Wheelers family. Due to personal circumstances my current working hours no longer suit my family.
📍As of MONDAY 17th JUNE
my new business hours will be:
Monday 9am-5pm
Wednesday 9am-2.30pm
Thursday 9am-2.30pm
Friday 9am-2.30pm

I will be prioritising my reoccurring bookings who schedule 8 weekly or less, with flexibility during these days & hours. This leaves no availability for those who request my services sparingly.

If your appointments are affected with this change I will be in contact in the near future as I work on this lengthy task to adjust my diary
✏️📔

I understand these hours won't suit everyone and so for those whom they do not I strongly urge you to begin contacting other grooming services. There are many amazing groomers around, I’m certain you will be looked after.

Thank you for being understanding during this process. As always please reach out if you have any further questions regarding these changes.

Lilly loves her 4 weekly pampers 💙🛁🫧🧼🐾

07/01/2024

Hooray we are back for a new year full of doggy kisses & pretty pampering sessions 🩵🐾💙

Moving into 2024 there will be some changes to how we have previously operated in the past. So buckle in for some housekeeping.

1️⃣Our books are currently open -yes ✔️ HOWEVER vacancies are very limited & unfortunately we are selective in choosing who we take onboard, our physical health is so important & we are not able to afford to injur ourselves pushing these boundaries past our physical ability.

2️⃣THIS IS A BIG ONE payments;
We are only accepting cash 💰 or card 💳 on the day of service with the option for those whom have previously direct deposit to be invoiced 🧾 instead.
We will no longer be accepting direct deposits into our bank 🏦 . This has been hard for us to navigate and keep ontop of. We are busy parents and trying to line up payments that are paid for late/early to their services and or chasing money is no longer manageable.
Kayla will be sending out an invoice at the time of your confirmation message the day prior to your appointment. This is for those who are unable to be home at time of service. The invoice is to be paid at the time of your appointment & if not paid before your next scheduled appointment sadly we will no longer be providing our services to you. Payment is your responsibility & we believe it is unfair for us to be chasing you.

3️⃣Weekend work.
Weekends are back BUT these are not scheduled so from time to time you may see us driving around pampering lucky fur babies over a weekend. This does not guarantee you a spot regularly on a weekend but do feel free to ask if you wish to be added in on weekends for when they come up.

4️⃣Kayla’s oldest child is beginning primary school this year and therefore her schedule is dictated by school hours & holidays. So please be patient around these changes while she navigates this new territory, just until the new school/work life balance settles in. You will see a post in the coming days of our new weekly working hours so keep an eye out.

5️⃣CALLS ☎️
We are a NONE PHONE CALL business. What this means is our communication is done via text messages or email ONLY.
📱 0410 320 314
📧 [email protected]
When we are not working we have young families who absorb all our time & for those who have or are raising children will understand the struggles to get 5 seconds to yourself to answer a call. Alternatively when we are working we do not always have the time or ability to stop what we are in the middle of to discuss on the spot therefore we tend to miss the call which leads to forgetting about that missed call, certainly not ideal for anyone.
A text message which we can reply to in our time is ultimately the most effective way. We do always strive to reply urgently for all responses but also we are human so don’t hesitate to send some nudges if you don’t hear back within the 24 hours 🙏🏼📞
As always please don’t hesitate to send a message or have a chat at your cherubs next service if these new arrangements aren’t clear to you or you wish to be informed further about anything. We always strive to be approachable for all things big, little, hard or easy.

Regards,
Kayla & Shari

20/12/2023

Hi All!

With 2023 slowly coming to an end we just wanted to say a HUGE thank you to all our amazing Blue Wheelers Rutherford community for your support over the past year. We have loved being able get to know some new fluffy face as well as build upon existing connections. We look forward to a new year full of doggy kisses and pampering.
🐾🐩🐕🐶🦴

🗓️Our closure over the holiday season 🗓️
*SATURDAY 23rd December 2023
until our returning on
*MONDAY 8th January 2024.
📵📴During this closure time no phone calls, text messages, emails, or any enquiries will be answered. If you do wish to leave a message we will do our best to get in contact once we return, however to avoid being lost we advise to make yourself a note or set an alarm for the week we return.

🎄🎅🌟We hope your Christmas holidays are filled with delicious foods, belly laughs & treasured memories. MERRY CHRISTMAS🎄🎅🌟

💙Kayla & Shari