After hours (or anytime) vet nurse triage service for veterinary practices.
08/08/2024
Where do vets prefer to work?
Visit us on Stand 17 at the ASAV & VBG Conference next week and find out!
Spin the wheel and win a prize!
Go into the draw to win a pair of BOSE Audio frames worth $249.
By offering VetCheck 24/7, you give your vets the support they need to focus on what they do best - caring for animals. This not only improves job satisfaction but also attracts top talent who value a balanced and supportive work environment.
We have interesting manager meetings at VetCheck 247 & Medechat. Today our special guest was a kangaroo joey invited by our Clinic Support Manager - Kate!
14/06/2024
1 week to go to save $745 on the set up and monthly access fee. Try us for a month and only pay for the calls.
With the unconditional love we receive from our pets, every day is Valentine's Day. We hope yours is filled with licks, kisses and cuddles as always.
23/12/2023
To all our hard working vets, vet nurses and practice staff. We hope you have a wonderful and stress free Christmas day tomorrow.
Our vet nurses will be spreading Christmas joy to your clients and looking after their pets so you can relax.
Merry Christmas!
05/12/2023
Cut off date for holiday cover is next Monday 11th December!
Your vets will be thanking you for giving them a stress free break over Christmas and New Year.
At anytime between 22nd December and 2nd January, is your clinic:
• Open with skeleton staff
• Open reduced hours with skeleton staff
• Closed with just an after hours vet on call
• Closed with no after hours vet on call
Then we can help you.
Divert yours calls to the triage service trusted by vet practices across Australia and New Zealand. We can even take payment up front, on your behalf, if your vet on call needs to attend to a patient.
Deadline for sign-ups for the holiday period is 11th December.
Let your clients know that even when your are both on holidays, that they can still contact your clinic 24/7. VetCheck 24/7 can assist them with vet nurse advice, a video consult with a vet or assistance locating their nearest emergency centre - where ever they are.
They never need to contact another vet practice, even when you and your staff are enjoying a relaxing, stress free, break.
A detailed summary of the call and/or the video consult and the outcome will be emailed to your practice so you can follow up with your client when you're back in clinic and update their clinic notes.
Sign up now so you're set-up ready to go and let your clients know that you are there for them 24/7 over the holiday period!
Be there for your clients while your staff take a well deserved break, ready to take on 2024 relaxed and refreshed.
At anytime between 22nd December and 2nd January, is your clinic:
• Open with skeleton staff
• Open reduced hours with skeleton staff
• Closed with just an after hours vet on call
• Closed with no after hours vet on call
Then we can help you.
Divert yours calls to the vet nurse triage service trusted by vet practices across Australia and New Zealand. We can even take payment up front, on your behalf, if your vet on call needs to attend to a patient.
VetCheck 24/7 is proud to be sponsoring this years Vet Practice Success Summit - a FREE online conference tailored specifically for Australian Veterinarians and Practice Managers who aspire to not only survive but thrive in the year 2024 and beyond.
The VET SUCCESS SUMMIT 2023 is a collaborative effort involving 10 experienced professionals who will provide you with invaluable strategies and insights to help you navigate and excel in today's ever-evolving landscape.
There are three sessions spread across three evenings from tonight (Monday), 7.30pm - 9pm AEST. If you can't make some, or all, of the live sessions, don't worry, every session will be recorded and available in a replay portal so you won't miss a thing!
Everyone who registers will get access to the replay portal.
The summit starts on Monday 20th November. Register now and join hundreds of Veterinary Practice Owners already registered.
* Staff shortages over Christmas and New Year
* No lunch breaks
* Back to back emergencies
* Staying back past your shift
* Being on call and getting zero rest between cases
* Getting woken up for non urgent calls
* Dealing with stressed and emotional clients
* Realising you need us after the 31st October and not saving $500!
That's right, no tricks, just treats!
Get on board with VetCheck 24/7 before the end of the 31st October and save $500 on the set-up fee!
VetCheck 24/7 says thank you to all the hard working and dedicated vet nurses. You are such an integral part of every practice, working alongside, and easing the load, on vets every day to help heal, comfort and protect our pets (and pet owners).
At VetCheck 24/7 we couldn’t provide the excellent service we do without our incredible team of 60+ vet nurses. They are the best in the business using their breadth of experience to triage a wide range of cases and provide nursing advice to pet owners across the country.
It’s no wonder that VetCheck 24/7 is the after hours triage service trusted by veterinary practices across Australia and New Zealand.
Give your vet nurses a break by diverting your phones at anytime 24/7 to the VetCheck 24/7 vet nurses. Your staff can relax knowing that your clients are being looked after.
Today is World Animal Day, an annual international event to celebrate animal rights and welfare.
With the remoteness of many Australian farms, regional vets rely on VetCheck 24/7 to manage their after hours calls (and during the day if they are tied up on site) to assist them and determine whether their attendance is necessary.
That's why our vet nurses are experienced in all creatures great and small and are an integral part of many regional veterinary teams.
Ease the pressure on your vets and let our 60+ experienced vet nurses become part of your team for under $2 an hour.
SAVE $50 per month off the VetCheck 24/7 service just for being an IVA Member
Did you know that IVA and CenSational buying group members receive $50 off the monthly rate for VetCheck 24/7? That's a saving of $600 per year.
IVA Conference 5-7 October Sky City, Adelaide
If you're attending the IVA Conference this week, be sure to keep a look out for Dr Moss Siddle, founder of VetCheck 24/7 and Medechat. He'll happily answer any questions you have about the service and how easy it is to get up and running, especially with the busy Christmas holiday period approaching.
Dr Moss is speaking on the Wednesday 18th October about how veterinary technology can help or hinder patient care. See you there!
THE VET EXPO IS WHERE THE ENTIRE VETERINARY, ANIMAL HEALTH AND PETCARE WORLDS COLLIDE
29/09/2023
Get on board with VetCheck 24/7 before 31st October and save $500!
The mince pies are already for sale! It must be time to get your practice ready to maintain a seamless service, and ease the load on your staff, over the Christmas and New Year period.
Imagine having 60+ experienced vet nurses working for you 24/7 for under $2 an hour! That’s VetCheck 24/7, the triage service trusted by veterinary practices across Australia and New Zealand.
Divert your phones 24/7, even during opening hours, and our vet nurses will follow your clinic protocols to assist your clients. Our nurses will use their breadth of experience to triage cases and provide nursing advice. If they believe the client requires vet advice, a telehealth consult can be organised with a VetCheck 24/7 Vet.
Your vets are only called in true emergencies or we can refer directly to your preferred emergency centre. We can even take payment for call outs so your vets don’t have to. All calls are logged in detail and emailed to you for follow up.
It might have been R U OK? day yesterday but VetCheck 24/7 is here to ease the load EVERYday (and night).
Try VetCheck 24/7 in the next 6 weeks and save $500!
There's no doubt that our industry is experiencing increasing difficulty recruiting and retaining vets and vet nurses. With the cost of living rising and a high level of pet ownership, the pressure on them won't be easing anytime soon. Looking after the mental health of our vets and vet nurses has never been more important.
You can help ease the load by diverting your calls to the VetCheck 24/7 vet nurse triage service, day or night.
We're taking the pressure off in several ways:
1. Our vet nurses give your clients the general advice and support they need
2. Your vets only attend to true emergencies so they can rest and recharge
3. We can take payment from clients upfront so your vets don't have too
4. The VetCheck vets can take telehealth consults when vet advice is needed
Using the VetCheck 24/7 service at your practice can help with recruiting and retaining vets and vet nurses. The pressure is taken off them, not just after hours but during busy periods as well.
Find out how 60+ experienced vet nurses working for you 24/7 for under $2 an hour can improve the mental health and well being of your clinic staff.
Sign up before the 31st October and the set up fee is only $350 (normally $850). It’s a great time to give VetCheck 24/7 a try and see what we can do for your practice at www.vetcheck247.com.au
13/09/2023
SPECIAL OFFER
Try VetCheck 24/7 in the next 6 weeks and save $500!
It’s time to get your vet practice ready to maintain a seamless service, and ease the load on your staff, over the Christmas and New Year period.
Imagine having 60+ experienced vet nurses working for you 24/7 for under $2 an hour! That’s VetCheck 24/7, the triage service trusted by veterinary practices across Australia and New Zealand.
Divert your phones 24/7, even during opening hours, and our vet nurses will follow your clinic protocols to assist your clients. If they require vet advice, a telehealth consult can be organised with a VetCheck 24/7 Vet.
Your vets are only called in true emergencies or we can refer directly to your preferred emergency centre. We can even take payment so your vets don’t have to. All calls are logged in detail and emailed to you for follow up.
Sign up before the 31st October and the set up fee is only $350 (normally $850). It’s a great time to give VetCheck 24/7 a try and see what we can do for your practice at www.vetcheck247.com.au
Real Veterinary Advice24 hrs, 7 days a week
06/09/2023
It’s Women’s Health Week and VetCheck 24/7 is easing the load and supporting the mental health of vets and vet nurses one call at a time.
“As a senior veterinary nurse working in a hospital that utilises VetCheck 24/7, I have seen first hand the amazing work that VetCheck 24/7 provides each day. Working in a remote hospital in the Northern Territory has its challenges, however, having the ability to utilise such an effective triage service has made the lives of the vets and vet nurses I work with, including myself, so much easier. Having VetCheck 24/7 working alongside veterinary hospitals around Australia has become vitally important and I am very passionate about the work that VetCheck 24/7 does.”
Find out how 60+ experienced vet nurses working for you 24/7 for under $2 an hour can improve the mental health and well being of your clinic staff at www.vetcheck247.com.au
31/08/2023
The VetCheck 24/7 vet nurses will give your clients the right advice when they need it. Just like this real call from a client of West Gippsland Vet Care.
"Patrick was bouncing and happy - but had a small piece of tissue visible hanging through his suture line. His muscle sutures and subcutaneous later had broken with all his bouncing around. The piece of tissue was omentum. The rest of his omentum and abdominal contents were only held by the intradermal layer.
The owner thought she might be able to wait until morning. It was very lucky for him that Natasha, the VetCheck 24/7 nurse that took the call, had realised how serious the situation might be. Luckily Natasha convinced her that he needed to be seen as soon as possible. It is highly likely that the wait until morning would have resulted in the complete rupture of the surgery site and evisceration.
As it is - Patrick is a happy boy with new sutures in place and sedation to keep him from bouncing until the wound heals properly. Thanks again Natasha. "
Dr Chris, West Gippsland Vet Care
28/08/2023
With the rising cost of living, your clients might try to avoid emergency centres and after hours call outs, worried about the costs.
If they could call your clinic at anytime, day or night and speak to a vet nurse, they wouldn't need to worry. With VetCheck 24/7, you can divert your phones to us and leave the clinic at night knowing that your clients can seek the advice they need. They'll get the right answer, whether it can wait until the next day, or needs veterinary attention right away.
Their pets will be safer, not relying on Dr Google for a diagnosis and your pet owners only pay for emergency care if it's absolutely necessary.
After hours (or anytime) vet nurse triage service for veterinary practices.
22/08/2023
It's the month of encouraging pet owners to arrange a dental health check up for their pets. Imagine how efficient this would be if they could be done via video consultation? Maybe even by your vet nurses!
Your vets can work flexibly and talk to clients from home or the surgery, perfect for triage and general advice. Imagine being able to talk through a pets discharge with the owner at a quiet time during the day, making pick up time fast and stress free.
Medechat is the telehealth platform that has been developed specifically for veterinary practices. This means that it 100% meets the demands of our profession and it's vet board compliant.
The best news is that it comes packaged with the VetCheck 24/7 service for no extra cost, or you can sign up for Medechat on it's own.
For your pet owner, initial vet nurse triage is free, meaning they don't have to put off seeking advice, worried about after hours fees.
There are many paid vet consultation services online vying for the attention of pet owners seeking assistance after hours. When owners are distressed and emotional it can be easy for them to spend money on an unknown service, or worse, not seek advice at all, when what they really want to do is speak to their own vet clinic.
That's where VetCheck 24/7 is different. We operate as an extension of your clinic, resolving your clients issues with a positive outcome, quickly and efficiently. Clients will either receive detailed nursing advice from our experienced nurses, referral to a telehealth consultation, be referred to your after hours vet if it is a true emergency or be referred to your nominated emergency centre. All while giving your staff the rest they need after hours.
Yesterday was International Cat Day and our team of vet nurses were there to help the owners of 15 cats and a litter of kittens when their usual practice was closed.
We always hope for positive outcomes and it can be heartbreaking for our nurses when they have a distressed pet and owner. That’s why our nurses are the best in the business, with the ability to calmly triage pets needs quickly and efficiently and make sure they get the help they need.
The nurses will still be thinking of those cats as they help another 15 today. That’s the VetCheck 24/7 difference.
Meet Leanne, one of our long term tele-triage nurses who has worked with us for 2 years now. With 7 years experience working in England as an RVN, Leanne is an intrinsic part of our UK based nursing team.
Based in Cambridgeshire, Leanne and the rest of our UK based nurse contractors, work the Australian evening and overnight shifts. This means that all our teams, whichever hemisphere they are in, are well rested, alert and ready to tackle your emergency calls.
Leanne loves that our mission is simply to ease the load on staff in clinic. Meaning that hard working vet professionals can rest overnight and enjoy their weekends and holidays; which is hard to come by in veterinary medicine.
By being able to help pet owners with general advice, booking a Medechat or sending them straight to emergency care; Leanne finds the variety of cases just as satisfying as working in clinic.
A standout call for Leanne was a farmer who had called with a sheep lambing. With no access to an vet after hours, Leanne set up a Medechat with Dr Moss who assisted the owner to deliver the lamb safe and sound!
We thank Leanne for all her continued hard work & commitment to our VetCheck24/7 team and our mission.
Thank you to our rangers and also all the vets that take in sick and injured wildlife!
On Monday, World Ranger Day, we will take a moment to thank those that look after our wildlife and habitat.
The team at VetCheck 24/7 would also like to thank all the unsung heroes in practices across the world that take in and help injured and sick wildlife. On top of a busy workload, taking the time to be there for our most vulnerable animals is truly remarkable. Thank you!
Find out more at vetcheck247.com.au
27/07/2023
Chat bots have their place, but helping worried and emotional pet owners, isn't one of them.
Australian and New Zealand College of Veterinary Scientists Science Week 2023 kicks off today. It's always an interesting forum to discuss and explore cutting-edge topics in veterinary science and research.
VetCheck 24/7 is committed to using the latest technology for call tracking, reporting and providing video consultations with VetCheck vets via the Medechat platform. But one thing we won't compromise on is the human element of having a team of highly experienced vet nurses assisting your clients. Chat bots have their place but helping worried and emotional pet owners isn't one of them.
We won't be at Science Week today and tomorrow, but if you are, take home the VetCheck 24/7 pen. You can't miss it, it's bright pink (of course!).
Find out more at vetcheck247.com.au
Real Veterinary Advice24 hrs, 7 days a week
19/07/2023
The VetCheck 24/7 vet nurses have now taken over 70,000 calls from pet owners on behalf of veterinary practices!
That's a milestone we are really proud of and we thank our practices for putting their trust in us to look after their clients after hours and during busy periods. We know we have the best nurses in the business and with every call, their unique case exposure grows, helping pet owners at a time when they are worried, emotional and needing quick answers.
Think about what having 60+ triage nurses on call 24/7 would mean for your practice! Find out more at www.vetcheck247.com.au
Real Veterinary Advice24 hrs, 7 days a week
12/07/2023
Are we in your 'too hard' basket?
Take another look - it's easier than you think!
Veterinary practices are busy businesses. It can be hard to find the time and mental energy to research and implement new initiatives that might help your practice. That's why we make it easy to start using VetCheck 24/7 and support you every step of the way.
Our pricing is published and transparent so you don't need to worry about negotiating to get your practice a good deal. Looking after the mental health of your vets and staff has never been so affordable.
We have a dedicated Clinic Support Manager that helps you through every stage of the set up process. After sign up, you just fill in a form that takes 10 minutes max and covers the essential information our vet nurses need in order to represent your practice professionally.
We do the rest! We set you up a call log account, sort out the payments and get you ready to divert your phones in a matter of days.
You'll wish you'd done it years ago!
So take us out of the 'too hard' basket. Your staff will thank you! www.vetcheck247.com.au
16/06/2023
The theme of Men's Health Week 2023 is Healthy Habits - focusing on encouraging men to build healthy habits by identifying small changes they can make that benefit their health and wellbeing.
One of those changes is having the assistance of the VetCheck 24/7 after hours vet nurse triage service, so on call vets are only disturbed in true emergencies, reducing stress levels and stressful interactions with pet owners. We can even take payment upfront from clients so vets don't need to discuss money with pet owners that are already emotional.
The pet owners have already been assisted by our vet nurses and received some initial advice before the vet nurse contacts your on call vet. This helps your pet owner to be calmer and more prepared when they arrive after hours.
Be the first to know and let us send you an email when VetCheck 24/7 & Medechat posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.
Contact The Business
Send a message to VetCheck 24/7 & Medechat:
Videos
Join Medechat Premium before June 30th and save $1300!
Just $179 + GST per week for the first 3 months!*
Medechat Premium includes the access to the Medechat Platform and Prescriptions, plus access to our vet nurse triage service VetCheck 24/7.
Divert your after hours (or anytime) calls to our vet nurses, 24 hours a days, 7 days a week and they will triage your pet patients and either resolve the issue themselves, divert them to a video consultation with VetCheck, contact your on call vet in true emergencies or refer them to your chosen emergency clinic. It’s like having a team of vets and vet nurses on call 24/7!
Not sure if it's right for your practice? Watch our 2 minute video to see how it works, and how it can change the lives of your staff.
Find out more at www.medechat.com.au/vetcheck247
*Special EOFY pricing of $179 +gst per week is for the first 3 months of Medechat Premium. After the initial 3 month period the price will revert to $279 +gst per week. A set-up fee of $150 +gst applies.
Surviving to Thriving using Technology with Fewer Vets!
Thursday 25 November at 7.55pm (AEDT)
As we eagerly await the hopeful return of face-to-face conferences in 2022, VetFest Marketplace is currently in full swing online.
Dr Moss Siddle, founder of Medechat and VetCheck 24/7 will be speaking tomorrow night in the Business/Risk Mitigation segment.
Dr Moss will take you through how you can maximise the latest technologies, change up your business work flow and utilise your current staff assets to stay ahead and thrive in a time of fewer vets and more demanding clients.
Join the conversation here:
https://vetfest.ava.com.au/talks/surviving-to-thriving-using-technology-with-fewer-vets
Want to provide even better client service?
With Medechat and VetCheck 24/7, you’re already providing your clients with outstanding customer service and choice. But do you want to future-proof your clinic even further?
Introducing Virtual Vet Nurse, the world’s first conversational chatbot designed for the veterinary industry. There are already 40+ digital assistants “living and working” within clinics throughout Australasia. Your digital assistant is personalised to your clinic (you choose their name and gender), and works tirelessly to support your team around-the-clock. It’s another option for those clients who prefer to use technology to communicate quickly and seamlessly with you.
Your Virtual Vet Nurse can:
• make bookings
• order repeats and products
• answer the most common pet-care questions
• take a simple pre-consult history (and post-op follow-up)
• send quick messages to your team
• And now integrates with your VetCheck 24/7 & Medechat platforms
Virtual Vet Nurse is simple to set up – just plug-and-play – and is available on a no-risk monthly subscription. As a Medechat client, you’re eligible for an exclusive discounted subscription rate, and one-month’s free trial.
You can create your own Virtual Vet Nurse in less than 5 minutes (obligation free).
Go to www.virtualvetnurse.com
Does your local vet offer online video chat by Medechat?
Need advice from your vet but can't get to your local clinic?
Ask them for a Medechat Video Consultation.
Medechat is rolling out in veterinary practices across Australia so you can get veterinary advice from your usual vet from the comfort of home.
If your local vet doesn't have Medechat yet, fill in the form below and we'll fast track them onto Medechat for you.
https://diversityforms.wufoo.com/forms/z1meu2t90jre886/
Want your business to be the top-listed Pet Store/pet Service?
Share
Medechat - Veterinary care, anytime, anywhere.
Work from home or the vet surgery and connect with your patients when they need you. Medechat has researched the most stable platform to provide consistent, reliable video quality for online consultations - and it’s Vet Board compliant.
Revolutionise your Vet Practice today with Medechat developed by a real Australian Vet, Dr Moss Siddle.
“There is a crisis in the veterinary industry worldwide. There are record levels of disenchantment soon after graduation, rates of su***de 4x the level of the general population, stressful work environments, demanding pet owners, inflexible and long working hours plus low rates of comparative professional pay.”
Dr Moss Siddle, and Australian Vet, has set out to deliver a reliable, functional and user-friendly platform for progressive veterinarians / specialists and customers (pet owners / GP veterinarians) to communicate and consult.
“Medechat may help to reduce a lot of the pressures encountered as a working vet and/or business owner. Currently video consultation vets (overseas) are affiliated with insurance companies and are bypassing the regular vets of pet owners. A video consultation can never replace hands-on examination of an ill or injured pet, but Medechat will be useful for assessing remote patients unable to access a veterinarian in person and offers staff flexible hours or work from home.” said Dr Moss.
“It will also enable pet owners convenient access to low cost professional advice, drive clinic visits and prevent clients from seeking independent video consultation or advice from Dr Google!”
Keep your clients asking your vets for advice!
Dr Moss Siddle started working in outback Australia as a cattle and horse vet in 1992. He then worked in the UK for 3 years in various large and small animal practices before establishing Dandenong Ranges Veterinary Centre in the beautiful eastern outskirts of Melbourne, Australia. With the advent of smartphones Dr Moss produced a free pet care app in 2012 called VetCheck which has over 10,000 installations. Medechat is how Dr Moss sees the future of veterinary medicine.
Dr Moss is also on the executive committee of the Australian Veterinary Association (AVA) Victorian division as well as the advisory committee of the AVA Veterinary Business Group.
