14/05/2024
Dear valued Pet Parents,
We trust this message finds you and your beloved furry companions thriving and in good spirits.
We want to express our sincere gratitude for your continued loyalty, support and understanding during our recent challenges and with the restricted availability of certain varieties of MfM pet food. Your loyalty means the world to us, and we're committed to ensuring that your pets receive the nutrition they deserve. We are truly grateful for the continued increased demand for the product range.
As we worked our way out of the serious setback we had late last year, we had to make absolutely sure that the integrity of the food was suitable for the high quality all of you have come to expect and so we implemented much stricter protocols, which resulted in slowing down the actual cooking process. This had an impact on how much we can make at a time so we started working on longer batches.
We are pleased to inform you that the steps are working and you can expect an improvement in stock levels as we work tirelessly to replenish the marketplace with your pet’s favourite MfM food varieties. In the meantime, we appreciate your patience as we navigate this slow but confident return. We understand the importance of providing reliable nutrition for your pets, and we're taking every possible measure to minimise any further disruptions.
As we move forward, we're committed to enhancing our service to you, our valued customers. Your feedback and support are invaluable to us, and we're actively exploring ways to improve your experience with MfM including more regular updates via our social media channels and a few upgrades to our website too.
Once again, thank you for your understanding, patience, and unwavering loyalty. We're grateful for the opportunity to serve you and your pets, and we look forward to continuing to meet their nutritional needs with excellence.
Sincerely,
Team MfM