09/23/2024
We would like to take a moment to advise our valued clients that we have been extremely busy recently. We do our very best to answer all calls promptly but we ask that you remain patient if visiting us or calling in to inquire about your pet.
We are not a big clinic like you may see in the GTA but our staff work tirelessly around the clock to help clients and their precious pets as best they can.
We triage our appointments just like a human hospital and the most critical patients are always treated first . We cannot always predict if a dire emergency will show up at any given time. If you have to wait longer, just keep in mind that our amazing staff are tending to emergencies that you cannot see in the back, often working through lunch and going from one appointment directly to the next while doing patient treatments and diagnostics.
If you walk in and do not call ahead, you may have a long wait if your pet is stable or we will offer you a scheduled appointment at a later time. This is simply so that we can continue on treating the critical patients in the back or performing life saving surgeries. Yes, we are a 24 hour emergency clinic but with the lack of 24 hour emergency veterinary clinics in the area, we do reach our limits somedays which is out of our control.
Some days it is hard to predict how busy our clinic will be and we do not have endless kennels, staff or veterinarians to take in every patient on the spot therefore our team makes the best decisions for our clients and their pets as we can each and every day. If we have to send you and your pet to another clinic , it’s because it is in the best interest for your pet at the current time.
Our team asks that you be kind and patient as we navigate through each day. We strive to do our very best and provide the absolute best possible care to each pet we see.
💜 That is our ultimate goal & we thank you kindly.
