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Veterinary Practice Solutions & Client Care We are passionate about the veterinary industry and are committed to making an impact.

VetGo was created to reinvent how mobile vet practitioners deliver fear-free healthcare, knowledge, and peace of mind to their pet patients and the owners that love them.

07/05/2025

Spring is here, and so are ticks!

As temperatures rise, so does the demand on veterinary teams: more parasite-related questions, prescription requests, appointments.

Now is the time to ensure your team is prepared for tick season. From reviewing internal protocols to strengthening client communication, proactive planning can help your practice stay ahead—without overwhelming your team.

In our latest blog, Heather Parsons, shares some steps clinics can take to navigate the seasonal surge efficiently and effectively.

Read the full blog here: https://vetgo.ca/blog/spring-is-here-and-so-are-ticks

06/05/2025

Please join us in welcoming Michelle, RVT, to our Home Pet Nurse team!

Michelle brings over 18 years of experience in veterinary medicine, including work with both small animals and exotics. As a 2022 Sheridan College graduate and Registered Veterinary Technician, Michelle is especially passionate about nutrition and nursing care, and is a strong advocate for the well-being of all animals.

She’s joined our team to provide in-home care to pets and their families in Etobicoke and some surrounding areas.

We’re excited to have her on board!

Visit our team page to learn more about Michelle and the rest of our RVTs: www.vetgo.ca/team.

27/04/2025

Happy World Veterinary Day! 🐾

Today, we celebrate the compassionate care veterinary teams provide to clients and patients worldwide. It’s a day to acknowledge the dedication, compassion, expertise, and challenges that go into caring for animals.

As we celebrate, it’s important to recognize the challenges that veterinary professionals face every day:

🧑🏽‍⚕️ Staffing Shortages: Many veterinary practices continue to face ongoing shortages of skilled veterinary professionals. This not only effects workload and psychological demands, but can lead to burnout.

💆 Emotional Toll: Veterinary professionals often experience compassion fatigue, dealing with difficult decisions, such as euthanasia, and coping with the emotional highs and lows that come with patient care.

⚖️ Work-Life Balance: Long hours, weekends, overtime, and being on-call can take a toll on personal time, leaving many veterinary professionals struggling to find balance and time for self-care.

As we reflect on these challenges, let's express our gratitude and offer support to those who work tirelessly to make a difference in the lives of pets and their families, even when it's at the expense of their own wellbeing.

To all the veterinary professionals worldwide, you are not alone. Thank you for everything you do 💜

26/04/2025

As Veterinary Receptionist Week comes to a close, we’re proud to spotlight one more member of our Front Line Advocate (FLA) team: Sarah! 💜

With a warm smile and an organized approach, Sarah is dedicated to creating a positive and comfortable communication experience for both pets and their owners. Her strong organizational skills and attention to detail help ensure that clients always feel supported and at ease. On top of that, Sarah brings a creative flair to VetGo’s marketing projects, elevating our content with her design expertise. She is one of our newest team members, and is also our go-to Cornerstone expert!

Outside of work, Sarah loves spending time with her family, hiking, and taking on new creative projects. We’re so grateful for the care, organization, and creativity she brings to our team. Sarah plays an essential role in helping us create better lives for veterinary teams, their patients, and clients.

Happy to Sarah, and to every client care professional who makes a positive impact on their team and the patients and clients they support each day. 🐾

What do you appreciate most about your client care team? Share with us in the comments below!

26/04/2025

As we wrap up Veterinary Receptionist Week, we’re proud to spotlight another outstanding member of our Front Line Advocate (FLA) team: Ivonne! 💜

Ivonne has been working in the veterinary industry for four years, building valuable expertise in both client and patient care. She is also currently studying to become a veterinary technician, combining her strong client communication background with hands-on clinical experience.

Known for her creativity and passion, Ivonne goes beyond her client support role by contributing her graphic design skills to VetGo’s marketing projects and channeling her entrepreneurial spirit through her own pet sitting business. Fluent in both English and Spanish, she is committed to helping veterinary teams support a diverse range of clients with warmth and professionalism.

Outside of work, Ivonne enjoys reading manga and comics, collecting music and movies, staying active at the gym and rollerblading—and, of course, spending time with her three beloved cats: Benedict, Graham, and Chicken.

We’re grateful for the energy, creativity, and dedication Ivonne brings to every shift. She plays a key role in helping create better lives for veterinary teams, their patients, and their clients.

Happy to Ivonne, and to all the incredible client care professionals across our industry.

How have you been celebrating your client care team this week? We’d love to hear your stories in the comments!

25/04/2025

As Veterinary Receptionist Week continues, we’re proud to spotlight another standout member of our Front Line Advocate (FLA) team: Tyra. 💜

Tyra joined VetGo in 2024 with a strong background in both Client Care and Animal Care Assistant roles in general and emergency clinics across Ontario. Before transitioning into veterinary medicine, she worked with the RCMP—while dedicating her free time to volunteering with animal rescues and caring for exotic birds, cats, and dogs. Today, her remote support role allows her to continue making an impact across veterinary teams nationwide.

Tyra is recognized for her exceptional attention to detail, strong initiative, and passion for learning. Whether she’s developing SOPs, mastering new software platforms, or proactively identifying workflow improvements, she consistently goes above and beyond. She completes tasks ahead of schedule, communicates clearly, and frequently shares practical solutions with the team—contributing to a smoother experience for both practices and her fellow FLAs.

Her consult notes are warm, professional, and well-structured—earning praise from colleagues who say it feels like she’s right there in the clinic. Team members often comment on how confident and at ease they feel starting a shift after her.

Outside of work, Tyra enjoys spending time with her three dogs—a Shih Tzu, Husky Malamute, and Aussie Lab mix—exploring trails, visiting local markets, and soaking up sunshine in the garden.

We’re grateful for the reliability, drive, and thoughtfulness Tyra brings to every shift. Her contributions are a true reflection of our mission: to create better lives for veterinary teams, their patients, and clients.

Happy Veterinary Receptionist Week to Tyra, and every veterinary receptionist!

We would love to hear how you've been celebrating your client care team this week! Share in the comments!

25/04/2025

As we continue celebrating Veterinary Receptionist Week, we’re proud to spotlight another one of our incredible Front Line Advocates (FLAs): Samuel! 💜

Born and raised in Ontario, Samuel has had a lifelong fascination with animals—from growing up with pets and visiting zoos, to watching animal-focused shows and playing Pokémon. That early passion sparked a clear path: a career working with animals.

Samuel began his journey in a reptile zoo, where he gained hands-on experience caring for unique species. Eager to learn more about veterinary care, he transitioned into clinical practice and has now spent the past four years supporting veterinary teams in both in-clinic and remote roles.

Since joining VetGo, Samuel has supported clinics across Canada with adaptability, initiative, and a calm, professional presence. He’s known for his exceptional written communication, quick learning with new software systems, and proactive approach to problem-solving—often identifying and sharing practical solutions that help the whole team.

Samuel’s passion for exotic species brings a unique perspective to his work, and his collaborative spirit makes him a valued team member of each practice he supports.

Outside of work, you’ll likely find Samuel immersed in a video game, enjoying a horror movie, or out in nature. He also enjoys travelling, with a bucket list that includes Mount Kilimanjaro, Bolivia, and the Amazon rainforest.

We’re so grateful for the knowledge, enthusiasm, and heart Samuel brings to VetGo and to every veterinary team he supports.

Happy to Samuel, and to all the client care professionals who make a difference in the lives of clients and their pets every day.

Visit our website to learn more about how our Front Line Advocates support veterinary teams across Canada: www.VetGo.ca/services.

24/04/2025

In celebration of Veterinary Receptionist Week, we’re proud to spotlight another one of our exceptional Front Line Advocates (FLAs): Catherine! 💜

With over seven years of experience in veterinary medicine, Catherine brings a rare blend of emergency experience, surgical knowledge, and calm, professional communication to every shift. She currently leads the technician assistant team at her home clinic in Calgary and is working toward her veterinary technician certification - all while supporting practices remotely with VetGo.

Catherine is known for her accountability, initiative, and strong communication. She speaks up when something needs clarification or when she’s made a mistake, taking ownership and offering solutions. She regularly checks in with the team, offers support, and is intentional about developing her skills. Her consult notes are consistently praised for their structure, tone, and clarity—infused with her warmth and a touch of light-hearted charm.

Whether she’s volunteering to cover a shift, or stepping in during an internet outage, Catherine consistently demonstrates her commitment to our mission of creating better lives for veterinary teams, their patients, and clients. And with fluency in English, Tagalog, and Cantonese, she helps connect even more pet parents and veterinary teams across Canada. 🇨🇦

We’re incredibly grateful for the dedication, flexibility, and positivity Catherine brings to VetGo.

Happy to Catherine—and to every client care team member in veterinary medicine who helps make practices run smoothly every single day. 🐾

Learn more about how our Front Line Advocates support veterinary practice, visit www.VetGo.ca/services!

23/04/2025

In celebration of Veterinary Receptionist Week, we’re proud to introduce a few of our exceptional Front Line Advocates (FLAs), starting with Kassandra.

With over five years of experience as a Team Lead Receptionist in an exotics clinic, Kassandra brings deep knowledge, compassion, and professionalism to every interaction. Since joining VetGo in 2022, she’s supported veterinary practices across Canada, earned glowing feedback from hospital managers, and quickly mastered a variety of veterinary software programs.

Her passion for client care, dedication to learning, and ability to support pet parents in English, Spanish, and French truly set her apart.

Kassandra is an integral part of our mission to create better lives for veterinary teams, their patients, and their clients.

She’s known for her calm presence, adaptability, and outstanding initiative. Whether she’s answering calls with empathy and professionalism, or crafting thoughtful communication logs that earn recognition from veterinary teams, Kassandra brings excellence to every shift - all while balancing remote work, parenting, and another part-time role.

We’re so grateful for the heart and skill she brings to VetGo.
Happy Veterinary Receptionist Week to Kassandra, and to all the client care professionals making a difference in veterinary medicine every day.

Learn more about the work our Front Line Advocates do: www.VetGo.ca/services

18/03/2025

In honour of World Social Work Day, we would like to take a moment to recognize the vital role social workers play in veterinary medicine.

Veterinary social workers help to promote a supportive and resilient environment for veterinary professionals. From supporting veterinary teams through mental health challenges to helping clients navigate difficult situations, veterinary social workers provide essential support that enhances the well-being of veterinary teams, their patients, and clients.

We would like to highlight the Association of Veterinary Social Work (IAVSW) for their ongoing commitment to increasing awareness about veterinary social work and their commitment to advancing our profession.

Tag a veterinary social worker who has positively impacted you, your team, or your clients—let’s celebrate their dedication and compassion for our profession!

08/03/2025

Happy International Women’s Day! 💜

Today, we celebrate the incredible women of VetGo, the veterinary field, and beyond—those who lead with resilience, support with compassion, and inspire change. From our operations team, Front Line Advocates, and Home Pet Nurses to women everywhere, your dedication shapes the world around us.

In a profession where women are the majority, their expertise, innovation, and care continue to drive progress, create opportunities, and inspire future leaders.

Tag a woman who inspires you—a mentor, colleague, or friend who is making a difference in veterinary care or beyond. Today, we recognize and honour the strength, passion, and perseverance of women everywhere!

14/02/2025

We're Hiring RVTs!

Our Home Pet Nurse team is expanding, and we're looking for passionate Registered Veterinary Technicians (RVTs) in Ontario to join us as part-time/casual independent contractors.

If you're passionate about providing high-quality in-home patient care, this is your opportunity to make a positive difference in your community! As part of our mission to create better lives for veterinary teams and their clients, you'll have the chance to work independently while maintaining a flexible schedule.

Read the full job description and apply today at www.vetgo.ca/careers

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