30/09/2025
Attention clients!
To improve booking systems, avoid double bookings and improve our vets’ work flow, we ask your cooperation with the following:
🦉Please call reception, not the vet, if you would like to book an appointment or call.
Our receptionists have the diary in front of them and have better knowledge of who is available and when. They are also pretty good at logistics!
🦉Please call reception, not the vet, if you would like a call back on a case.
That way vets’ consultations do not get interrupted and the vets can give you their full attention when they call you back.
🦉 Please call (or email) reception, not the vet, when you want to check if lab results are in.
Our receptionists will get the attending vet to call you back in their admin time. Urgent results will always get prioritised!
🦉 Please call reception, not the vet, if you have a general query about your horse.
Our receptionist can link you up directly with the vet within our practice who might have a special interest in that area of equine medicine.
All our vets have general equine medicine knowledge, but each vet has their own area of specialism. Therefore, the person best attending to your horse may not be the vet you have dealt with previously.
🦉OOH emergencies still get you talking directly to the vet on call! 07540764189!
In other words, please help us safeguard our vets time so they can have a better work flow. Ultimately, it will mean you get seen more quickly and will get all of the vet’s attention when they are dealing with you in turn.
Thank you!
