20/11/2025
๐ฃ๐น๐ฒ๐ฎ๐๐ฒ ๐ฏ๐ฒ ๐ธ๐ถ๐ป๐ฑ ๐๐ผ ๐ผ๐๐ฟ ๐๐ฒ๐ฎ๐บ
Sadly, it's no longer uncommon for members of our staff to be subjected to abusive behaviour. From Receptionists through to Veterinary Surgeons, many of them have experienced rude and sometimes aggressive clients. This is not acceptable and will not be tolerated.
Our team, whatever their role within practice, care deeply about your animals and work so hard for them. You may not always like that dental estimate, or the advice being given, or the fact that your appointment is not on time, but we always try to do our very best by our patients, your pets.
We understand that emotions can run high, and we will always make allowances for this, but please be kind. You are entitled to question choices, or even disagree with us, but we will not allow our staff to be demeaned or feel threatened. If necessary, we will ask people to leave the premises and may even ask you to find alternative veterinary care for your pets. Not something we would ever want to do, but without our amazing team (and they truly are amazing) we would not be here.
Please be nice to them, that's all we ask.
Thank you for listening. ๐๐ป