Shampooches Dog Grooming

29/10/2023

📍CUSTOMER NOTICE PLEASE READ 📍

I know the majority of you are all booked in for Christmas and have been for sometime now. But sadly due to Chloe no longer working for me and unable to work any extra shifts to help out I will now need to do my Christmas diary all over again.
As your all aware I can only work within dobbies opening hours now so it’s simply impossible for me to do 10-11 dogs in one day on my own which i currently have booked in most days leading up to Christmas.

I will re organise my diary the best way I can and do my very best to get everyone in before I close for the Christmas holidays.
Anyone who is flexible with appointments please let me know that will be a massive help.
I’m really sorry for the inconvenience this may cause anyone as I know we all love our pre Christmas grooms.
I am going to sit over the next few days organising appointments and will be in touch if your appointment does need changed ps this could take a while so please be patient 🙈

Lisa xx

07/10/2023

🎃🎃 Halloween bows have finally arrived 🎃🎃

They are £1 each

If you want one kept for your pooches just let me know they are all amazing I’m sure they are going to go quick 👻

19/08/2023

Salon is now closed for 2 weeks I’m taking a well needed holiday 😎

I return to work Tuesday 5th September all messages will be replied to when I’m home as I won’t have my work phone with me

See yous all soon 😊

29/06/2023

Customer notice 📍

Due to not having my holiday last week I’m now going away august 19th for 2 weeks
I will be returning to work week commencing 4th September
So anyone not yet booked in please do so asap as availability is limited

Chloe will be available in the time I’m away to do baths and blow dries only

Thanks Lisa x

20/06/2023

New price list from August 1st 2023 ⬇️

20/06/2023

Customer notice please read ❗️

As of 1st august 2023 their will be a slight price increase of £2 for small to medium breeds and £3 for large to extra large breeds

This is something I have put off for as long as I could
now I’m no longer working from home I have extra bills to cover and also with the rise in wages it’s something I’ve had to do hope you can all understand that

I will pop a post up later with new prices but if anyone has any concerns please give me a message

Lisa x

19/06/2023

Customer notice 📍

Sadly due to a family matter we are no longer going away tomorrow
So I will be opening up my diary this week and now will have appointments next Tuesday and Wednesday also
Anyone who would like to move their appointment forward or needs an appointment please let me know 😊

Lisa x

06/04/2023

Little cutie Lola’s transformation today 😍✂️💗

31/03/2023

IMPORTANT NOTICE PLEASE READ 📍

Thankfully this is a more positive notice with some good news 😃

Shampooches will be relocating to The Dog House Ponteland which is located in dobbies garden centre which I’m sure most of you know is not far from me at all. The lovely Harriet has agreed to let me continue my business along side hers until I have a new permanent premises in place, thank you Harriet 🥰

Good news is that I will be getting back to work next Tuesday I do however have a lot of reorganising of my diary to do as I’ve had to cancel a lot of appointments this week which I now need to figure out where to fit everyone in as my diary was already full for the next 4 weeks ahead so please if you can be patient with me.
Anyone who had an appointment cancelled this week and their dog is not desperate and could wait an extra week or so please do let me know that would be so appreciated 🙏🏼
Dobbies is open until 6pm so I won’t be able to work late nights like I usually would in the past. So catching up on missed appointments is going to be a challenge but me and Chloe will get there 😊
Anyone with an appointment in the next 4-6 weeks your appointment will stay the same If I do need to move things around to fit extra appointments in I will be in touch.

I will be continuing to work Tuesday - Saturday from hours 9:30am until 6pm

The dog house is based at the back of dobbies next to the aquarium

And I just wanted to thank you all for your patiences through this difficult week and all the lovely messages I have received in the past few days it really does means a lot ❤️

Any issues please give me a message

Me and Chloe shall see yous all from next week 😊 xx

29/03/2023

IMPORTANT NOTICE PLEASE READ 📍

It’s with a heavy heart that I have to inform you all that today I got the news that I will have to close my salon from home immediately due the neighbours next door and their constant complaints

Please note that it won’t be the end of Shampooches I’m doing everything i possibly can to find a new premises as soon as possible that is local to Ponteland so you won’t all have to travel to far. Tomorrow I’m also meeting with a lovely local groomer to see if I could potentially move to her salon temporarily until a new premises has been found, as the last thing I want is to close for a while and you all to be forced to go somewhere else for the welfare of your furbaby

All customers for appointments this week I will be in touch with you all if you are booked in, but if you have read this post please do let me know

Also anyone who may know of any premises in the area that is, or soon will be coming up for renting please let me know 🙏🏼

I’m so sorry it’s gotten to this and the inconvenience I’ve caused having to cancel appointments, but please just give me a little time and hopefully it will all work out in the end 😊

Lisa xx

04/02/2023

Please share and help beautiful floosie find her way back home ❤️

16/01/2023

Cutie chester wins the best dancer award 🤣❤️🕺🏻

04/01/2023

Happy new year everyone hope you all had a lovely time with friends and family 🥰

I’m back to work next week I just wanted to send you all a reminder that the £20 deposits to secure appointments will need paying for anyone who has an appointment booked in next week

Anyone who needs my bank details to transfer please let me know and I will send them over

Thank you
And see yous next week 😀 x

23/12/2022

AND THATS A WRAP 😃🥂🥳

I want to say a huge thank you to all of my lovely clients for all you amazing Christmas gifts and Christmas wishes, yous are all far to kind ❤️

Merry Christmas everyone, have the best time with your friends and family 🎅🏼🎄

See you all in the new year

Lots of love Lisa and Chloe x

22/12/2022

IMPORTANT CUSTOMER NOTICE
Please read 😊

As of 2023 deposits of £20 per dog will be taking to secure any booking made in the new year, £30 for extra large breeds
Unfortunately I’m still getting a lot of no shows and this has a huge effect on a small business as not always can I fill the appointments that have been cancelled last minute or not showed up to.

I know a lot of you have already booked in your next appointments for the new year, but there is no panic as you can pay anytime up to a week before you appointments and that can be done by bank transfer, just let me know if you need my details sent over to you.
Anyone who doesn’t have online banking please just give me a message and I will sort out another option for you 😊

All deposits will be carried onto any cancelled appointments if 48hrs notice is given
Please note any last minute cancellations and no shows will loose their deposit and will need to pay another to secure another appointment.

Im sorry to have to put on such a low mood post on at this time of year

I know alot of my lovely customers have already suggested taking deposits and understand my reason for doing so and I feel now starting a new year is the right time to do so.

Thank you all
And any questions regarding this post please don’t hesitate to message

Lisa and Chloe x

16/12/2022

05/12/2022

Christmas bows are here ❤️
How adorable are they 🥰

Bows are £1 each and fit on all collars and harnesses

25/11/2022

Some gorgeous pampered pooches showing off their new do’s ✂️❤️😍

23/11/2022

Can anyone recommend a home boarder (not kennels)
Asking for one of my customers 😊

09/11/2022

📌Customer Notice📌

Sorry this is long and very serious one for me but please read as it’s important

Due to an increasing amount of appointments not being attended with no notice or being cancelled with less than 24h notice, I’m now unfortunately going to have to implement a strict no show/ late cancellation policy.

Ive always done my best to accommodate customers with cancellations and being late for appointments. Sadly the reality now with the constant rise in bills and wages I can no longer be so accommodating and need to have a strict policy in place to keep my business going

The impact on a small business when an appointment isn't attended can be a large financial loss, just last month alone I lost over £300. So I now request 24h notice to allow me to fill the appointment in advance.

Despite having a cancellation list in place if im not given sufficient notice, it makes filling these appointments difficult as I require the full 2h slot to complete a full groom. Having to ring through a list until i find someone who can attend and depending how long it will take them to arrive then limits what we can fill the slot with, often just a bath and tidy which, again is a financial loss.

Late arrivals also have an impact on the rest of the day, As most of you know I’m always on such a tight schedule and having such a small grooming room means any appointment that’s late can mean I then have to change appointments booked in after which can not only affect my day but also yours.
I do understand sometimes life can be unpredictable and i do make exceptions under certain circumstances.

Going forward the following polices will be in place, strictly followed and applied to all customers...

•Failure to attend your appointment will result in a £20 charge per dog and a 50% deposit required to secure your next appointment.
•Late arrival will result in us only completing what we can. More than 15 minutes late could mean we only have time for a bath and tidy. You will still be charged for the price of the appointment you were originally booked in for.
•Failure to provide 24h notice of cancellation will result in a £20 cancellation charge.

I do apologies for such a serious tone this morning but please do understand I want to continue running the business I love and seeing all my lovely furbabies on a daily basic. This is something I’ve put off for as long as I could, I do hope you all understand after reading this post why I’ve had to do so.

Don't hesitate to drop me a text if you need to check your appointment time.
I will also always do my best to help you rearrange if you aren't able to attend if you give sufficient notice.

Thank you all for your loyalty and custom it does mean a lot

Lots of love
Lisa and Chloe 💜

07/11/2022

🐕‍🦺 C U S T O M E R N O T I C E 🐕‍🦺

As of the 1st December 2022 there will be a £2 increase on all grooms for small to medium breeds and £4 on large to extra large breeds

Please understand I have put this off as long as I could, but due to the significant rise in energy prices, bills, minimum wage and product prices i have no choice

A huge thanks for your understanding and as always, a massive thank you for your continued support and loyalty you show our small busines💜

I will be doing a price list based on size and breeds but anyone concerned in prices please don’t hesitate to message me

Lisa and Chloe x

01/11/2022

Last few remaining appointments for 2022
Please get booked in to save disappointment
Lisa

04/10/2022

Any of my lovely customers that have any old towels they no longer want please don’t throw them away I will take them, it doesn’t matter what size or colour they are!
Thank you 😃

22/09/2022

Little cutie pie Dougal 💙💙💙

22/09/2022

How cute is teddybear yogi 🥺❤️

17/09/2022

I realise I’ve been terrible at uploading photos on this new Facebook account so here’s some of the adorable furbabies I’ve recently had in below
Prepare for cuteness overload ⬇️ 🥰

07/09/2022

How shiny is the girls coat 🤩
Beautiful Bella after her deshed and trim ✂️❤️

06/09/2022

Hello just a little notice to say the diary for Christmas is now open for anyone wanting their appointments booked in for the rest of the year

December is my busiest month and fills up so quickly so please get booked in as soon as you can to save any disappointment
Thank you 😊

17/08/2022

Hi just to let you all know traffics lights are still right outside my house
Customers are more welcome to park on driveway to save you having to park right down the street