25/11/2025
IMPORTANT ADDITION; THIS IS ONLY FOR THOSE SOURCING THEIR DRUGS ONLINE. NOTHING IS CHANGING IF YOU GET YOUR MEDICATIONS DIRECTLY FROM US 💕
Important Update to Written Prescriptions – From 1st December 2025
To help keep our clients and pets safe, and in response to the recent rise in online prescription fraud nationwide, we’re updating how written prescriptions are handled at Malthouse Vets.
From 1st December, all written prescriptions will be emailed directly from our vets to your chosen online pharmacy.
Clients will no longer receive copies themselves.
Here’s what you need to know ⬇️
✔️ Please allow at least 48 hours for processing (plus the pharmacy’s dispatch time)
✔️ Place your online order first
✔️ Then email us your order number + pharmacy details
✔️ Pets need a 6-monthly health check for chronic meds and 12-monthly for parasiticides
📨 Full details will be sent to all clients via PetsApp — please keep an eye on your messages.
Thank you for your understanding as we continue to protect the welfare of our patients and support our community with safe, compassionate care 💙🐾