06/07/2025
Gone Dog Grooming – Deposits, Payments & Cancellations
Running a small business means balancing the care I give your dogs with keeping the salon running smoothly behind the scenes. Like any business, I have regular overheads and bill payments leaving my account, so timely payments help maintain healthy cash flow and ensure I can give every dog the time and attention they deserve.
Much like at a hairdresser, appointments are time set aside just for you and your dog. You wouldn’t book a haircut and tell your stylist you’ll pay them next week – and the same applies here. With this in mind, I’ve updated my policies to reflect what is already standard practice in many service industries.
Kennel Clients
• A deposit is required to secure your grooming booking while your dog stays at the kennels.
• Payment for the groom will be taken automatically using card details on file if you do not pay before departure. If I am at the kennels when you are collecting then you can pay me in person.
• Any extras (such as additional time or matting charges) will be invoiced separately.
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Regular Clients
• A small deposit of 10% of your usual groom price is now required. This helps securely store your card details and is especially useful if your dog is also staying at the kennels.
• Your deposit will roll over automatically and be applied to your next groom unless your booking changes.
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New Clients
• A non-refundable deposit is required when booking to secure the appointment. If the deposit is not paid within a week of the appointment then it will be cancelled and I will offer it to another customer from the waiting list.
• The remaining balance is due at collection, with your deposit deducted from the final price.
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Cancellations (applies to all clients)
• Please give at least 72 hours’ notice to rearrange appointments. After this, deposits will not roll over.
• Cancellations within 48 hours will be charged 25% of the groom cost.
• Cancellations within 24 hours or missed appointments will be charged 50% of the groom cost.
• These charges are a small contribution for time set aside if I am unable to refill the slot (though this is rare).
• If you rebook immediately, only a new deposit will be needed.
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Late Payments & Payment Methods
• Payment is due on the day. Late payments will incur an admin fee after 5 days.
• Clients with a history of late payments will need to pay in full upfront for future appointments.
• If paying by BACS, payment must be completed and cleared before collection.
• If paying by cash, payment is required at drop-off.
• For BACS and cash payments, please note the final price may change if additional charges apply (such as matting or extra time).
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Card Security with Savvy Pay
• Card details are never stored by me.
• Payments are securely processed by Adyen (trusted by Spotify, Uber and eBay).
• Fully encrypted and PCI DSS Level 1 compliant – the highest level of payment security.
• I only see a secure token, not your actual card details.
Please let me know at the time of booking if you prefer to pay cash or use a different card.
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Thank you for supporting Gone Dog Grooming and helping me keep the salon running smoothly for every dog in my care. If you have any questions as to how these changes will impact your bookings, then please let me know.
