21/08/2024
🐾 Important Update on Matting Fees 🐾
Hi Everyone,
I’ve recently noticed more dogs coming in with severe matting, which is not just a grooming challenge—it’s a serious welfare concern. I find it soul destroying and it breaks my heart to see a dog in distress. With Autumn and Winter looming before us with all the damp, water and mud, the prevalence of dogs presenting with matting can only get worse.
Mats can cause significant pain, infections, and even cut off circulation, often without the dog showing obvious signs of discomfort.
As part of my commitment to your dog’s well-being under the Animal Welfare Act, I may need to shave severely matted coats to prevent further discomfort and will not spend longer than 15 minutes brushing out knots (I will not be brushing mats as this is inhumane and causes damage to the coat - all mats will be clipped). If your dog becomes too uncomfortable during grooming, I will stop the session, though the grooming and matting fees will still apply. In extreme cases, I may recommend a visit to the vet for clipping under sedation. I will put welfare before vanity every time.
To reflect the time, care, and equipment needed for these situations, I’m updating our terms and conditions to reflect the matting fees and splitting them into two categories (each will apply).
1. Matting & Equipment Fee:
Covers the extra wear on tools - a percentage of equipment cost and maintenance cost will be applied to equipment used. The costs of specialist conditioners and treatment will also be added to this charge.
2. Additional Time Fee: Charged for the extra time required to safely remove mats. This will be on an hourly rate and is to cover the impact on other appointments. A badly matted dog in pain takes considerably more time to groom than one kept in good condition at home and on a regular grooming schedule.
Regular brushing and having your dog on a grooming schedule at the groomers are essential elements of care for your dog’s health, and help prevent matting and matting fees.
I’m here to help with tips and advice to keep their coat in good condition - if you are local or use the kennels and want some free advice, then please drop me a message. Let’s work together to ensure your dog’s comfort and well-being.
PS. I was going to include some photos of mats I have encountered, but I think this article really sends the message home for those of you who may not realise the seriousness of matting, sadly whilst extreme, it’s not an isolated incident.
www.bbc.co.uk/news/uk-england-cambridgeshire-44531890
Thank you for your understanding and continued support.
Lorrie x
📞07878230934
🌐 www.gonegrooming.co.uk
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