03/10/2024
‼️ Important - please read ‼️
I have always endeavoured to be flexible with your appointment requirements. I understand that life happens, and I’ve always waived the cancellation fees clause in my T&Cs. I’ve only raised my prices twice in seven years.
Disappointingly, on several occasions over the last two months, clients have cancelled appointments with less than 24 hours / at the eleventh hour notice (never mind the 48 hours requested in my T&Cs) because they’ve forgotten the appointment, or decided at the very last minute that a different date would suit them better.
Quite simply, this has impacted my earnings significantly - and I can no longer afford for this to continue.
Please be aware that I require 50% of the quoted fee for late cancellations, and you will not be offered any further appointments unless this is paid straight away.
As much as I adore all of your fabulous dogs, this is my job, and my source of income.
Thank you for reading this.
Nicole
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