13/09/2025
🌟 Client Portal Update – We Need Your Help! 🌟
Hi everyone!
We’re making some much-needed updates to our online Client Portal and would really appreciate it if you could take a moment to log in and review your details.
🐾 You’ll now see individual sections when adding your pets – please take the time to fill out EVERYTHING. It helps us to provide the best possible care for your animals and ensures we have the right info at the right time.
🚶♂️🏠🐶 We’ve also introduced dedicated areas for:
• Dog Walking
• Home Boarding
• Home Visits
This should make things much easier for you to navigate – and quicker for us to access the information we need to carry out services smoothly.
📌 Not every section will apply to you – and that’s totally fine! It’s not a test, and we’re not marking you out of 10 😉
But the way we care for pets (and the world around them) has changed a lot over the last 13 years – and it’s important that we keep up.
For example:
🎥 CCTV or Ring Doorbells (and similar devices) now need to be declared – not because we’re shy (trust us, we’re not doing a performance!) but because under UK Data Protection Law, it’s your legal responsibility to inform us if you’re recording on your property.
💬 Plus, we’ve had a few “Smile for the camera!” moments mid-visit that were… well, a little unexpected 😂
🐕🦺 And on the flip side – some dogs react to doorbell sounds, even from TV adverts – so it’s useful for us to know that too, especially when we’ve got a few dogs staying at once!
💻 We know the new system looks cleaner on our end than it might on yours – we’re working on that and have passed feedback to the developers. But rest assured, once your info is updated, you’ll only need to check it:
✔️ When something changes
✔️ Or once a year to help us stay compliant with our licence, insurance… and sanity 😉
Thanks so much for your continued support – and as always, if you have any questions, just drop us a message!