23/10/2025
Please read carefully as there are some slight amendments.
I honestly love my customers and do my very best to give them the most thorough and positive experience possible. I am a fully qualified experienced groomer and have worked very hard to keep up with regular continuous professional development. I can only continue to look after your gorgeous four legged family members if you do your bit at home and remember your appointments or cancel them with 48 hours notice. Without this I lose out on wages as i can’t fill the appointment slot.
I will try and send out reminders but it is ultimately down to you to remember your appointment date and time to avoid a late cancellation fee.
All grooming prices are "from" which means they can be higher in cases where your dog is matted, is found to have a fleas, have behavioural issues or due to a chosen style
Being a self employed small business i do depend on every appointment i have. If you have to cancel or reschedule your appointment i do appreciate it if you can give me more than 48 hours notice.
If I am given less then 48 hours notice you will incur a 50% charge of your groom which would need to be paid prior to booking your next appointment.
If I am given 24hrs or less notice you will incur a 100% charge of your groom which would need to be paid prior to booking your next appointment.
If you are not home when I arrive for your appointment 100% cancellation charge will occur. If this isn't paid in full I will not be able to rebook any future appointments. If you already have appointments booked in, these will be cancelled.
If your dog has fleas please treat them and your home prior to there appointment. Should your dog have fleas which are discovered during the groom a flea surcharge of £20 will apply.
Due to the pain and discomfort your dog is suffering when heavily matted, i must groom in accordance with the animal Welfare Act 2006 and do what is the best for your dogs. Please note there are additional charges of for clipping off a matted dogs due to the extra pressure matts put on my equipment and blunting blades.
I do not groom pregnant dogs as the grooming process can become stressful for them and may cause risks to the pregnancy and welfare of your dog. If the pregnancy is concealed I will not responsible for any complications.
I will not groom aggressive dogs, if aggression is concealed i reserve right to stop the grooming process at any time but you will still be charged for the appointment.
https://www.gov.uk/control-dog-public #:~:text=It's%20against%20the%20law%20to,a%20neighbour's%20house%20or%20garden
Please understand as much as i love what i do, I am a business. Income is obviously important to stay afloat especially during a time where all costs are constantly increasing.
Thank you, any problems please do not hesitate to contact me. I look forward to seeing you at your appointment 🐾
