10/11/2025
This is the feedback message we sent to one of our puppy visitors. After we regretfully declined their request to purchase one of our puppies, they asked us for feedback.
Hi J............
Thank you for your message. I’m truly sorry to have disappointed you, but I have a moral duty to ensure that all my puppies go to forever family homes. Like other breeders, I may ask a few formal questions of my buyers — but for me, reading between the lines is just as important, if not more so.
To me, a puppy is like a child — once you welcome them into your life, you don’t return them. You might ask, “What if the puppy becomes unwell?” I can reassure you that all my dogs are vet-checked, fully health-tested, and clear of hereditary or congenital conditions. I only breed from healthy parents with wonderful temperaments, so there should never be a reason for a “legal return.”
That said, I will always take back any of my puppies if ever needed. However, I see it as my duty to ensure that the families I choose are ready to offer unconditional love, care, and stability — to keep their dogs through thick and thin, and to make them as happy, loved, and comfortable as possible. Their welfare and happiness must never be compromised.
When I meet a family, I pay close attention not just to their answers, but also to their body language and the overall feeling I get from our interaction. In the end, I reserve the right to decide whether a home feels like the right fit — based on trust and connection, not simply a checklist of questions.
You are a loving family, and I am not saying that you’re “not good enough” for one of my puppies — who am I to judge anyone? But I do need to feel confident in my decision, and in this case, I just didn’t feel I could build the trust needed to be sure you were ready for such a lifelong commitment. Please don’t take this the wrong way — it’s not about ticking boxes, but about following my instincts and experience.
You kindly sent me a detailed questionnaire, which I was happy to answer, and I hope I’ve covered everything. If not, please feel free to reach out. I’m sure you’ll find the perfect puppy for your family, and I wish you nothing but the best.
With love,
Ines and Andy
Pic of Ficelle and Dennis for attention only x