Averley Equine Veterinary Services

30/04/2024

Finally some sunshine 🌞. Just a little post to say how super busy we have been the last few weeks lots of emergencies to fit in .
Thank you to those who have been patient when we have had to divert to other calls .

The team are out tonight enjoying a meal and a catch up .

Thank you all again Simon and the team 🐎

29/03/2024

Happy Easter 🐣 the office is closed until 8am Tuesday .

Emergency calls will be diverted to the vet on call as usual

02/01/2024

We are excited to introduce our new vet Lucy Tallis BVSc MRCVS starting tomorrow and welcome her alongside Simon and Alice Brown .

We know you will all make her feel very welcome in her new role @ Averley Equine .

For those of you who have been fortunate to speak to Simon over Christmas period calls will now come through to office again ☺️

🐎 🥰😁

01/01/2024

Happy New Year to all our lovely clients . Just a reminder the office will re open Wednesday 3 January 2024 to make appointments prescriptions and any general enquiries or to pay any invoices.

21/12/2023

Wishing Simon the happiest of birthdays today from all of us @ Averley Equine .

Christmas meal later and double birthday celebrations for Simon and Colette too 🎄🥰🎂🍸🍺🍷🥂 xx

19/12/2023

Good Morning

Simon and the team want to wish all our clients a very Happy Christmas and New Year and thank you all again for your support over the past year .
Hours are as follows
🎄🎄🎄🎄
Evenings weekends bank holidays is the same as normal a vet will be on call for any emergencies.
We will be closing the office Thursday evening and not booking any routine work until we open again 3 Jan 2024 a vet will be available the 22/12/2024 and also between Christmas and new year during the day 27-29 th dec to deal with any call outs during day standard rates apply during this time .

22/11/2023

Congratulations to our lovely Fern and family who had a precious baby girl this afternoon …. Little sister for Ellie …. We wish you lots of love can’t wait to meet her all our love the team @ Averley Equine ❤️🥰🥂###x

20/09/2023

Just want to thank Farrah Edwards for all her help this summer she’s a great vet student extremely hard working and enthusiastic we love having her come to assist us . Wishing Farrah good luck in her fourth year at Liverpool ❤️🥰

31/08/2023

Good afternoon

I’m hoping this post answers a few questions .

To make appointments or for out of hours and weekend emergencies the no is as follows it will automatically divert to the out of hours vet

01455 271277

Simon’s phone is diverted and he won’t answer what’s app calls and messages during the day

Any calls he needs to make will be the end of the day when he has finished work if you need to speak to him urgently Fern our client coordinator will take calls on the above no on his behalf .

Accounts no 07767 721846

Prescriptions, repeat drug requests and insurance queries on the office no and I as the Practice Manager will endeavour to deal with these .

The office is closed in the evenings and weekends .

We are currently looking to recruit two new vets .

Hopefully this system will help in the practice running smoothly

22/08/2023

Good Morning

Ferran is leaving Averley Equine to try something new … we all wish him well in his new ventures any calls now will come through to the office .

For everyone asking after Simon he’s a lot better and all your well wishes are appreciated.

The out of hours contact no and to make any appointments is below .

Any messages on messenger will not be responded to at weekends until Monday morning .

Thank you Simon and the team

01455 271277

26/07/2023

Update on Simon .. he’s home recovering and is truly overwhelmed by all your kind messages .

We have had a few enquiries as to when he’ll be back working which I cannot unfortunately answer at this time .
We can only thank you all for being patient .Being holiday season we are doing our best to get everyone appointments needed with Ferran and Alice

Thank you

Jane & Team

20/07/2023

Good afternoon

Just an update Simon is recovering from surgery still . We are taking calls through office if everyone could refrain from contacting him on what’s app until we say so as he needs as much rest as he can at the moment .

Thank you for understanding

His phone is diverted to office but people still messaging on what’s app that’s all

10/07/2023

Simon’s recovering surgery went well . He’s just rang me .

Thank you for all messages

10/07/2023

Just a quick update Simon’s in surgery now . I’ll let everyone know tomorrow how he’s doing .

Apologies if we missed anyone today but think we have managed to re arrange everything .

Thank you for all messages calls today he’s very grateful .

Jane and the team @ Averley Equine

10/07/2023

Good Mornning

Unfortunately Simon has been poorly the past week and was rushed into hospital yesterday morning possibly awaiting surgery.

I know you want to all wish him well but if you could send a message on here rather than what’s app or private message just so he can get better and the team can get working on sorting any visits that are booked .

I will keep posting messages out , any appointments for Aug like vaccines teeth sedations etc if you could just hold on until the end of the month contacting us so we can get everything in the next couple weeks booked in first .

Emergencies will be dealt with via the office or Ferran .

We have cover so please don’t panic

Thank you again for your understanding

Jane and the team x

27/01/2023

EQUINE OUT-OF-HOURS 🐴

Following our previous post regarding the changes to our equine out-of-hours service, we wanted to answer some of your questions and concerns..

Why are we changing our on call arrangements? 📞

Unfortunately there is a recruitment and retention crisis across the veterinary profession and this is particularly severe in the equine veterinary field. Despite extensive efforts we have been unable to recruit new vets and as such are currently now left with two equine vets doing the work of four. Clearly it is not acceptable to expect each vet to work every second night and weekend in addition to continuous work whilst the other vet is off sick, on a course or on holiday. In addition the prospects of recruitment are hampered by the offer of such working conditions. We therefore need to change our on call provision for the welfare and retention of our current vets and to facilitate recruitment of future vets. We feel we have taken the responsible option and also followed RCVS guidelines in sourcing and formally arranging a system with other experienced and professional local vets.

Why are we asking for a deposit? 💰

The reason is that unfortunately there are a significant minority of horse owners who have no intention or an inability for payment for services. These people are difficult to identify out of hours and frequently move from practice to practice leaving their debts behind them. We cannot afford and should not have to withstand their costs. We regret that it is those people that necessitate the need for a deposit and spoil things for everyone.

What is the price of the deposit based on? 🐴

The deposit is based on the expected total of an emergency call out. We realise that this is a big method change for people but the practice charges remain unchanged. We do not feel the charges are unreasonable especially when compared to emergencies in other sectors e.g electricians, plumbers, GP home visits).

If a horse requires multiple visits over an OOH period, will we be charging £300 deposit per visit? 🏇🏻

No, there will be a single deposit. Ongoing treatment and the treatment options and accumulation of costs will be discussed as the case progresses.

What happens if we do not have a method of payment, or if my horse is on livery services and my yard owner calls up? 🩺

If the horse is in full livery and the owner cannot be contacted we will not take a deposit from a groom or livery yard manager. Vets involved in the on call provision will be able to cross reference with a list of such yards. It would still be prudent for the groom or yard owner to inform the owner of the horse as soon as there is an emergency in case any major treatment decisions are required eg if referral for colic surgery etc is required or a decision for euthanasia.

We will continue to use common sense and provide first aid emergency care as soon as possible to those animals that are in desperate need or dangerous situations. Treatment will be limited to that that is absolutely necessary for the immediate welfare of the animal and safety of those concerned. We will not delay where there is an immediate threat to life or immediate danger to people, but will expect payment before attending the majority of non life threatening emergencies.

How does the billing system work? 🦄

We will all be charging our usual fees with no changes. Your own usual vet will send an invoice and request payment as usual with the deposit having been deducted from the bill. The attending vet will, in effect, have performed the work for the usual vet and billed them.

What distance / area will the vets cover? 📍

All three practices involved are small and therefore cover a relatively small geographical area and they overlap significantly. Although the area covered has increased in size, this remains relatively small in comparison to most other equine practices. We would not be doing this if we felt we could not cover the area appropriately.

We understand your concerns and will continue to work hard to provide an excellent service to your animals. Thank you for your cooperation and continued support. 😊

24/01/2023

Good morning as from the 6 February we are sharing out of hours duties with Mel Packer Equine and Town and Country this will be for emergencies , out of hours evening visits and weekends only as the vets are becoming increasingly busy and need to rest between duties properly and have time off .
You will receive the best care from an experienced team of vets .
Unfortunately with this we are going to have to make another change which means a deposit will be taken by all practices previous to the visit by card from 6 February to also stop non payment of invoices especially with the out of hours service .
We hope that you all understand why Simon has made this decision .

Many thanks

23/01/2023

Some pictures from Friday …. All recovered and ready to start a new week with our lovely clients 🕺💃 keep dancing !!!

23/01/2023

20/01/2023

It’s a 10 from Ferran 🤣

20/01/2023

Good afternoon

Today the team are having belated Christmas party as Ferran was poorly and we had to rearrange Simons birthday celebrations ! . We are off to the Ivy in Birmingham then to the strictly come dancing tour !!! Simon included 😆 completely non horse related and a change for the boys !!! We have a vet on call today and tonight so don’t panic . 💃🕺 thank you

22/12/2022

Good morning

Wishing all our clients Merry Christmas and a happy new year . Simon would personally like to thank everyone for their continued support every year helping us to grow as a practice .

Simon will be on call for emergency’s only through Christmas period so if calls could go to Simon as Ferran had an emergency operation on Tuesday and we have sent him home to recover … we wish him a speedy recovery .

Any other queries to office or accounts .

Best wishes
🤶🎄 🐎

Simon Ferran Jane Colette and Fern

13/09/2022

Good morning

As a mark of respect Simon has asked me to inform you the practice will be closed Monday the 19 th September for the Queens funeral .

Please refrain from calling or messaging unless it is an emergency only where a vet will be on call .

Many thanks

Jane

17/07/2022

Good morning everyone as we all know we are going to experience extreme heat the next couple days routine vaccines that have been booked in will still be done and of course any emergency visits required . Simon Ferran and the team @ Averley Equine

19/05/2022

Ferran being patient with little Leonard 💙