25/03/2021
*This is NOT a scam!!*
If your pets are registered with PetLog AND Identibase you urgently need to check your account!
Petlog have upgraded their system as of March 2021. We have seen a post on Facebook and thought we would double check ours (the rescues) and the account no longer exists, we've had to re-register the email address, which they then sent a verification code over and allowed us to login. However all the dogs details are missing, there are no dogs on our account, so now we have to go through them all and request they are put back on.
Identichip have apparently done the same and people are having the same issue as with Petlog.
**UPDATE**
For those contacting us for help, these are the steps you need to follow:
1. Petlog say you need go to login on there new site & you need to re-register your email address. To do this go to "Create Account" under the email and password login box.
2. Enter in your email you previously used with Petlog.
2. Petlog will then send you a 6 digit verification code.
3. Enter that code on the Petlog website underneath your email and click "verify".
4. You will then need to enter your password and login.
5. To check what dogs you have registered go to the "My Pets" and underneath says "Manage Pets" click on this and it will take you to your pets.
6. Lots of people have said their pets are missing from their account, a few have said they have one but not all, and a few say they have their dog on their account. If yours are missing scroll down until you find the "If your pet isn't listed, please complete our form so we can locate your data."
7. Click on the "please complete our form".
8. It will take you to another page where you can enter in your dogs microchip details.
Petlog should then pull the information from their previous database and put it on this new one. Why it hasn't been done before now is shocking! No owners were advised of this, nor were any rescues or charities!!
We have double checked that the dogs chips are still registered to Petlogs database so we believe that the data is still on them, its just not online on Petlog accounts! Which still isn't helpful!
Can we ask everyone to please, please, please check your accounts and the details held against the microchips, especially with the current situation of dogs being stolen.
https://www.petlog.org.uk/
We are the UK's largest database for microchipped pets.