29/06/2025
Paws and Tails Pet Hotel Naga – Terms and Conditions
By availing of our services, you agree to abide by the following terms and conditions:
1. Pet Health & Requirements
• All pets must be in good health, free from any contagious diseases.
• Pets must have up-to-date vaccinations, including but not limited to anti-rabies, 5-in-1 (for dogs), 3-in-1 (for cats), and kennel cough where applicable.
• Anti-tick and flea treatments are required. Pets showing signs of infestation will not be allowed to join walks or interact with other pets.
• Pets without complete vaccinations will not be allowed outside for pet walks or group play sessions.
• Any pet showing signs of illness may be isolated and referred to a veterinarian at the owner’s expense.
2. Reservation & Payment
• A non-refundable down payment is required to confirm a reservation.
• Full payment must be made before check-in. Failure to settle the balance will result in cancellation of the reservation.
• No refunds will be issued for early pick-up, cancellations, or no-shows.
• Any additional charges incurred (extended stay, damages, grooming services, etc.) must be settled in full before the pet is released.
3. Emergencies & Veterinary Care
• In case of illness or emergency, Paws and Tails reserves the right to seek immediate veterinary care for your pet. Every effort will be made to contact the owner before treatment, but in urgent cases, medical decisions will be made in the pet’s best interest.
• Veterinary costs and transportation will be charged to the owner.
4. Liability
• While every effort is made to provide a safe and clean environment, Paws and Tails Pet Hotel Naga will not be liable for any injury, illness, loss, or death that may occur due to pre-existing conditions or unforeseen circumstances.
• Owners are responsible for any damage their pet causes to the facility, staff, or other pets.
5. Behavior and Safety
• Aggressive or severely anxious pets may be refused admission or may require individual handling at an additional cost.
• The management reserves the right to terminate a pet’s stay early if their behavior is deemed harmful to themselves or others.
6. Belongings
• Personal items such as beds, toys, or bowls may be brought but are the responsibility of the owner. Paws and Tails is not liable for loss or damage of personal items.
7. Abandonment Policy
• Pets not claimed 3 days after their expected check-out date without notice or communication will be considered abandoned. Appropriate legal action and rehoming procedures will follow.
8. Media Release
• By boarding your pet, you allow Paws and Tails to photograph or video your pet for social media, marketing, or documentation purposes.