Plank's Pampered Pets- House Call Grooming

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Arkport, NY
Plank's Pampered Pets- House Call Grooming

Do you have a pet who hates going to the salon? Plank's Pampered Pets is the only mobile groomer in Rachel has all of her own grooming equipment!

Let our groomer Rachel pamper your pet in the comfort of your own home! House call pet grooming is when a professional groomer bathes and styles your dog in the comfort of your home. Owners are welcome to participate as much or as little as they wish. This service is perfect for people who don't like leaving their precious pets alone with a stranger! Your dog can stay in the comfort of their own h

ome while getting the full spa treatment! We supply the table, dryer, shampoo, towels, and other grooming necessities! All I need from you is access to your tub/sink, your vacuum cleaner/broom, and one electrical outlet! Due to limited equipment and man power Rachel can only groom small dogs (under 50 lb).She does offer nail trims and ear cleanings to all animals though! Please give us a call at 607-590-1649 if you think house call grooming would suit you and your pets needs! Plankspamperedpets.com

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06/28/2025

Summers are a groomers busiest season- especially with the hot spell we have been having. I am trying to get everyone in as fast as possible. Please allow me a day or two to respond to all calls and texts. I’m working 7 days a week. I only take days off if I have prescheduled plans out of town. I work 8am-7pm almost everyday. After the commute home it’s often times too late to call people back.

I love seeing your dogs and I wish I could be more accommodating but I am only one person. Please be patient with me while scheduling around this heat spell. I have never seen such an influx of appointments at once before. I’m navigating through it the best way I can.

Thank you all for your continued support.

05/23/2025

I’m home from Alaska but I still request your patience at this time. I have two weeks worth of work to catch up on and it hasn’t been easy. I rarely have time to pick up the phone or call people back at a reasonable hour. This means I may need 2-3 days to respond to calls. Texts are a little easier to respond to but they may not get responded to until 7-8pm.

Everyone who went on our vacation ended up sick besides me so I’ve been thrust into the role of nurse, dog groomer, receptionist, and dog/cat mom. It’s a balancing act for sure.

Work will get back on schedule but it could take a few weeks to get things back on the rails. The trip was definitely worth it and I’m so grateful for your patience with scheduling while I was gone.

Thank you all for your continued support and kindness. I’m looking forward to catching up with all of you.

05/17/2025

You can’t keep this girl away from her dogs for long. Today I dog sledded across a glacier. I’ll be off the grid for a while. I will message all of you back when I get home on the 22nd-23rd.

04/30/2025

Wait times are longer than normal. I will be in Alaska from May 11th-22nd. I’m working everyday until I leave- often times from 9-7. I cannot schedule anymore appointments until I get back. I also apologize if my response times via phone and text take longer. I’m basically running on caffeine and chaos at this point. Things will slow down when my trip is over and once my puppy ages out of his high maintenance shenanigans.

Grooming is a huge priority of mine and I always feel bad when I’m behind schedule. I appreciate you all so much. Thank you for your support after all of these years. You are making my dream come true to see America’s last frontier. Your support and patience means everything to me.

03/14/2025

Please be patient with me during this time. Work has been slammed with the warm weather. I’m currently booked around a month out. I’m working around the clock to catch up but I cant sacrifice my days off anymore. My body and mind cant handle it like I used to. I’ll be in Alaska for half the month of May. Please consider that while scheduling. We have a massive groomer shortage in this area and it’s not possible for me to accommodate everybody at once. I am not taking any new clients on at this time. Not even for nail trims.

Thank you for your continued support. I’ll hear from you soon.

02/27/2025

The late winter rush has hit. This means increased wait times for appointments and response times. Please plan accordingly. I’m working frequently and I’m still struggling to keep up with the demand. Thank you all for your support! I appreciate you all so much.

02/18/2025

Work has been canceled the last two days due to bad weather. I do drive with new tires but it is a very light car so I fishtail and slide easily. When I cancel due to weather I do make it a priority to get in the cancelled appointments in as soon as possible. I apologize for any inconvenience this causes this week. Steep driveways and backroads are my number one enemy. With the cold weather we have this week it might be hard for me to drive to certain locations due to the ice. I will get everyone in as soon as possible. I want to groom but I want to be safe.

08/21/2024

Please allow me 24-48 hours to respond to all texts/messages. I just got home from vacation today. If you tried to reach out and there was a delay, I wasn’t ignoring you. I was trying to escape work for a while. The burn out in this industry is real. I’m working 60 hour weeks and I only take off 4-6 days a month. I usually leave for work at 9 and don’t get home until 7 which makes it difficult to respond at a reasonable time. I do need to start taking more time off work and this means I need to start turning off my work phone while I’m seeking out that retreat.

I’m sorry if some of you are disappointed in my longer response times. It's not that I don't care. I'm just slammed and trying to take care of myself the best way I can. I promise I’m not ignoring you intentionally.

07/31/2024

Please be patient with me for the month of August. I am taking 4 days off work to go to a film festival in NJ this Friday. My best friend is also coming in from out of state the second week of August. I will be taking half that week off so I have time to visit. August is traditionally known as “busy af” season in the grooming industry. It’s hot, humid, and overall unpleasant. Everyone wants their fur babies cut short. Normally I do pretty good at catching up but I’m struggling this month. I’m burned out and I really just want some time for my family and friends.

I will get everyone in as soon as I can. Do not expect an appointment right away. Plan ahead. I will get caught up but I am not going to work myself into the ground to achieve that. Please remember that I’m one person running a very large operation with many different parts. I’m secretary, groomer, driver, cleaner, and accountant.

I am not taking new clients at this time. Not even for nails. Thank you all for your continued support. I couldn’t get this far without you.

06/02/2024

I am currently booked out until the last week of June. I cannot squeeze anyone else in or make any more exceptions. I’m working 7 days a week and I’m often working 8-10 hours a day. I’m working around the clock to accommodate the best I can but I also need to look out for myself. I do offer prebooked appointments. If your dog is in bad shape when you get ahold of me, you are waiting too long. Please consider prescheduling with me after each appointment so your fur baby can be comfortable all throughout the year. Please remember that I am one person. I can’t make time that doesn’t exist- as much as I wish I could.

I am returning home from my vacation tonight. All calls will be returned when I get adjusted. Thank you all for the continued support. Please allow me a month to catch up on the work I missed while I was gone. Please keep this in mind while you schedule with me.

05/21/2024

Hello everyone. My book is getting super packed at this time. I am still not taking on any new clients because I’m struggling to keep up with my regulars. Please be patient with me. This is a super busy time of the year because everyone wants their fur babies short for the warm weather. I’m working 60 hours a week and I’m still struggling to catch up. I’m leaving for Nevada and Utah on Friday and I’ll be gone for over a week. Please schedule accordingly. Allow me 1-3 business days to respond to you while I’m gone. It’s super difficult enjoying vacation with a phone and a calendar attached to me at all times.

Thank you all for the continued support. I will hear from you soon and I will work as hard as I can to minimize wait times. Please remember I am one person and I can’t meet the physical demands of a regular salon. I appreciate all of you!

04/24/2024

I see everyone’s missed calls and texts. I haven’t forgotten you. I will be calling and messaging everyone back tomorrow afternoon. I am on vacation and the burnout is real. I need to step away from work and really enjoy the experience. Thank you everyone for the support and outreach! Talk to you soon. 🙂

Address

Arkport, NY
14807

Telephone

+16073822067

Website

http://plankspamperedpets.com/

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