04/25/2023
This week we are celebrating National Veterinary Receptionist Week! 💗 We are lucky to have 7 fantastic receptionists on our customer service team!
From the very first phone call to checking out after your appointment, Veterinary receptionists are crucial to the day to day running of IVS.
➡️ Receptionists play a pivotal role in our Fear Free standard of care. They make every effort to ensure an exam room is available for your pet upon arrival so you do not have to wait in the lobby area.
➡️ Receptionists help to start lab sample processing by taking in any dropped off specimens, and gathering the necessary information from the pet parent for the lab.
➡️ Receptionists are vital for fielding questions and urgent concerns from pet parents, and relaying those concerns to the technician and doctor teams in a timely manner.
➡️ Receptionists are incredible multi-taskers! From phone calls, emails, faxes, billing, prescriptions, and appointments, they are constantly working their hardest for our clients and our team!
We appreciate all that they do for IVS! Thank you Lisa, Julianna, Catherine, Amy, Reese, Marian, and Courtney!
You can read more about Veterinary Receptionist Week here: https://www.veterinaryreceptionistweek.com