03/11/2024
Good evening K9-Nirvana family! I know it's been a minute since I've posted anything. Unfortunately, this evening, it's a topic I really don't want to have to keep going over. The following is the Cancellation and Rescheduling Policy for my services. I send this via text to everyone. You have either received it with your yearly schedule or you've received it if you are a new client of mine upon making your first appointment. This policy is in place as some insurance for my business. I can't be having clients wait until the night before or day of their scheduled appointment, and cancel "because I forgot" or "we went ahead and had someone else groom him" or "I made a nail appointment for around the same time". I understand that emergencies, sickness, and life happens, and those who have needed to talk to me on this subject all know I'm quite easy to work with. But I ask that if you need to reschedule or cancel your grooming appointment, to give me a head's up. I would really hate to have to implement a pre-pay policy. I appreciate how good you all have been to me, and I'm sorry I have to touch on this subject again, but this is what I do for a living. This is what helps pay the bills, and feed two growing boys. Please show me the courtesy of letting me know, in advance, if you don't need my services, so that I might be able to fill your spot. Please see the Cancellation and Rescheduling Policy below:
** Please note the following policy for cancellations and rescheduling:
* There will be NO FEE charged for cancellations giving 48 hours or more notice.
* Cancellations or reschedules that give less than 48 hours notice will result in a charge of 50% of the total reserved service amount.
* Cancellations on the DAY OF scheduled appointments will result in a charge of 100% of the total reserved service amount.
** Please understand that when you forget or cancel an appointment without giving enough notice, I miss the opportunity to fill that appointment time with clients who are waiting for my services. I appreciate your understanding!
As always, best regards,
-Kodi