02/05/2025
Client Services Representative ( Veterinary Receptionist ) Job :
We are NOT corporate in any way we are a privately owned single doctor practice. Our main goal is to help our community of animal lovers to help keep their companion animals healthy and happy.
Do you have veterinary front desk/client support experience and are looking for a change? Are you looking for better hours, a better work/life balance, and freeing up your weekends for personal time, family and fun?
Due to growth, our progressive practice is looking for a compassionate, hardworking, team oriented dynamic patient centered candidate to join our outstanding team. We have a positive, family atmosphere, low staff turnover, and are focused on patient care and client education. Our full-time employees work a 4-day work week with no weekends.
Candidates should be very organized, detail oriented, proactive, have a positive attitude, excellent customer service skills, communication and professionalism. Must be able to multitask in a fast-paced environment. Compassion and dedication to working with companion animals and their owners is vital as the CSR acts as a practice ambassador, contributing to the overall patient experience. We are looking for a personable individual who will add to our work culture and join us in delivering high quality care to our clients and pets. We are known of our welcoming, warm friendly atmosphere and compassionate staff.
Excellent salary, work environment and benefit package. We truly care, not only for our pet parents and patients, but also for the well-being and work-life balance of our staff.
Opportunity to cross train as a Veterinary Assistant.
Position Overview :
Our veterinary receptionists are a vital part of our team. They support and add value to an efficient practice dedicated to quality care and exceptional service. Receptionists set the tone for the practice, help maintain each owner’s trust in the practice’s abilities, and are at the forefront if client interaction.
Responsibilities Include But Are Not Limited To :
Greeting : Greeting clients and patients as they arrive for appointments and notifying technical staff when they arrive.
Answering : Answering phone calls and routing calls as necessary, processing faxes, and emails in a timely manner.
Check In/Out : Accurately checking in and checking out patients in an expedient manner while providing excellent customer service, compassion, kindness and processing payments.
Acting as a liaison to effectively communicate information between clients and medical staff.
Appointments : Confirming, coordinating and scheduling appointments, identifying potential emergencies and scheduling them appropriately, confirming appointments, client greeting and checking in the patient, obtaining patient histories, assist with filling prescriptions, invoice and checking out client, ensure a smooth and timely flow of outpatient appointments from the check in to the discharge.
Maintaining and ensuring accuracy of client/patient accounts, entering and obtaining previous medial records for new patients and updating accounts as necessary.
Communicate with and build relationships with referring veterinarians and veterinary staff. Calling for patient records and lab results.
Organization and maintenance of appointment cancellation list.
Client education, becoming familiar with preventatives, vaccinations, routine testing, etc. to be able to confidently discuss with clients.
Maintaining hospital cleanliness.
Scanning medical documents and office forms as directed
Fostering teamwork and ensuring a positive and professional atmosphere
Completing other duties as directed by the Patient Services Coordinator or Manager
Enhancing patients experience by providing clerical support, in a manner consistent with our Core Values.
Qualifications:
Strong communication and interpersonal skills
Knowledge of animal anatomy and basic medical terminology
Experience in animal care or veterinary settings is a plus
Familiarity with aseptic techniques and laboratory procedures.
Ability to handle animals with care and compassion
Joining our team as a Veterinary Receptionist offers the opportunity to work in a dynamic environment where your love for animals can shine.
Job Type: Full-time
Pay: Pay depending on experience.
Expected hours: 40 per week
Benefits:
Continuing education credits.
Employee discount.
Health insurance.
Paid time off.
Schedule:
10 hour shift
8 hour shift
Day shift
Evening shift
Monday to Friday
Experience:
Veterinary experience: 1 year (Preferred)
Customer service: 1 year (Preferred)
Shift availability:
Day Shift (Preferred)
Ability to Commute:
Flemington, NJ 08822 (Required)
Ability to Relocate:
Flemington, NJ 08822: Relocate before starting work (Required)
Work Location: In person
