07/27/2024
PetSmart - We ordered online and paid full price for our monthly shipment of cat food. Why did we receive AN ENTIRE CASE of cans that were marked down 50% off after paying FULL PRICE? I'm beyond frustrated at trying to contact you with our case number to rectify this. I'm absolutely appalled that anyone in your company saw this as an appropriate decision.
Every day I miss Pet Valu more and more. Chewy is owned by the same company that owns Petsmart, and we've had just as many issues ordering from them. Petco isn't better either. Pet Valu really was the greatest pet store and having them pull out of the US is STILL hitting us where it hurts - the quality of product and help we can get.
I'm a Certified Feline Behaviorist. My suggestions carry the weight of someone with experience and education about what is best for our cats, both in nutrition and behavior. Petsmart continues to disappoint me in such a way that makes me absolutely unable to suggest them to any and all clients.
