New Hope Veterinary Wellness Center

10/16/2024

The veterinary profession is filled with many talented, passionate people.
There is NO aspect of pet care that gets doesnt include the skills and compassion of a veterinary technician. We are so honored and blessed to have this group of ladies to be a part of our care team. Every day they bring dedication and expertise to the care of our patients, and we truly cannot do it without them. They are the Hands and Heart of our veterinary team.

10/16/2024

Good Evening, We are having technical difficulties with our phone systems, if you have urgent questions or concerns please direct them to our email located on our website. We hope to have them back up and running tomorrow morning. Thank you for your patience.

Send a message to learn more

10/10/2024

Good Afternoon everyone and Happy Fall!!🍁🍂
A couple important updates to share with you-

Our hours are slightly changing! Moving forward we will be opening at 9am on Wednesdays and Thursdays. Thus are business hours are:
Monday, Tuesday, Friday- 8am to 5pm
Wednesday, Thursday- 9am to 7pm.

Additionally, the office will be closed this coming Monday Oct 14th in observance of Columbus Day. Please give us a call if you need anything before we head into the weekend 😊 As always- We appreciate all of our amazing clients and patients!! ❤️

08/21/2024

We love our little poodle friends!! 🥰

06/18/2024

Good morning all!!
We hope you and your pets are staying cool in this summer heat! We wanted to inform everyone that we will be closed tomorrow in observance of Juneteenth. We will also be closed July 4th and July 5th! Feel free to call the office for anything you may need!!

02/23/2024

In our continuing effort to offer the Rochester area pet community comprehensive medical care, here at New Hope Veterinary Wellness Center we are excited to welcome Dr. Shannon Palermo who will be offering specialized internal medicine. Dr. Palermo is a board certified internal medicine specialist and has a long history of caring for pets in the Rochester area, having previously worked at Veterinary Specialists and Emergency Services (VSES). She is looking forward to continuing her practice, and will be working on a referral basis. There is no obligation to leave your current veterinary practice to schedule an appointment with the internal medicine service. All of your pets records and test results with be sent to the referral veterinarian to maintain continuity of care and clear communication. Dr. Palermo will be offering comprehensive services to diagnose and treat internal medicine diseases, using the most up to date research and diagnostic equipment. Diagnostics offered will include abdominal ultrasound and ultrasound guided fine needle aspirates, digital radiography, bone marrow aspirates, feeding tube placement, arthrocentesis, and airway sampling (via endotracheal wash)."

If you have any questions contact our staff at 585-270-5600 or [email protected]

02/11/2024

We are super excited and proud to add two new doctors to the New Hope family!!! Dr. Amy Ortez has joined us as a general practitioner and her open minded and compassionate approach to veterinary medicine is so welcomed and appreciated. Dr. Shannon Palermo is an internal medicine specialist and will be seeing New Hope pets as well as pets on a referral basis. We are excited to now be able to offer specialized care in addition to our general practice. Please welcome them both!

Amy Ortez is originally from Bucks County, PA. She grew up spending a lot of her time in and around barns and working with horses. After years of working in various aspects of the horse industry she made the decision to attend veterinary school. Amy is a 2011 graduate from the Atlantic Veterinary College on Prince Edwards Island, Canada. Upon graduation she went exclusively into equine medicine for a couple years before becoming a mixed animal practitioner.
Since graduating, Amy has made her home near Rochester, NY. Outside of work she enjoys taking outdoor adventures. She loves to travel and see unique places, such as Havasupai Indian Reservation that is surrounded entirely by the Grand Canyon. Besides traveling, Amy also enjoys working with and riding her horses, has a great love for vegetarian food and is a member of the Religious Society of Friends, or Friends Church.

Dr. Shannon Palermo, graduated Summa Cum Laude from the University of Pennsylvania School of Veterinary Medicine. Dr. Palermo completed her initial medicine residency at the Matthew J. Ryan Veterinary Hospital of the University of Pennsylvania. While is school, she was the Penn Vet Shelter Medicine Club president and was a recipient of the SVAVMA Community Outreach Excellence Award. Her volunteer work didn’t end there; she also worked with the Hand2Paw, working with at-risk youth and shelter animals to help them see a better future. Dr. Palermo has been in the veterinary field for ten years, active both professionally and academically with several published articles to her name. Dr. Palermo also works with Mission Rabies, a non-profit organization committed to helping vaccinate dogs in parts of the world where Rabies is pervasive.

11/29/2023

The Grinch brings max to New Hope for his checkups! Max got a clean bill of health before he needs to pull the sleigh this year 🎄🛷

11/16/2023

Meet our newest New Hope family member Ron Weasley (a.k.a. Weasley)! You can meet this little lovebug most days at the clinic ❤️

11/09/2023

Hello everyone!
We hope your all doing well and staying warm! We wanted to update you on our hours for the week of Thanksgiving. We will be open Monday 11/20, Tuesday 11/21 and Wednesday 11/22 for our regular business hours. We will be closed on Thanksgiving day as well as Friday 11/24.

Thank you and we hope you all have a great Thanksgiving!🦃

10/19/2023

Thank you North Paw Rescue for appreciating our technicians during tech week!

10/16/2023

Today is the first day of Veterinary Technician appreciation week.
I would like to give a personal shout out to our hard working veterinary technicians here at New Hope. Erin Tria, Kim Gearing, Britney Anderson, Kelli Black and Anna Newsome
Veterinary Medicine is a challenging field filled with stress, joy, and heartbreak. We have lost many talented, intelligent people as a profession to other careers in the past couple years, and these women have stuck with it despite being under appreciated.
They have not only dedicated their lives to helping pets, but have helped turn this dream of a hospital into a bustling center of healing.
I can’t thank all of them enough for the work they do everyday, and I’m both proud and glad they choose to be part of our healthcare team.

08/29/2023

Princess Piper 👸

08/23/2023

Light therapy gives your pet’s cells the energy needed to heal themselves more quickly. Call us today for more information about our light therapy options!

07/20/2023

New Hope Veterinary Wellness Center is excited to announce that we are looking to grow our team! We have received so much support from the community in the past six months, we are ready to add more talented doctors to help care for our clients and their best friends.

In addition to competitive pay and benefits, New Hope Veterinary offers our team a open minded environment that allows the space to be veterinary professionals where you can utilize current experience and knowledge while offering the opportunity to learn new ways to heal pets. We are the ONLY clinic in NYS to offer hyperbaric oxygen therapy in addition to cold laser therapy, energy healing, immunotherapy for certain cancers, etc…

Interested veterinarians please forward your CV and letter of interest to Dr. Christopher Brunson at [email protected]

06/07/2023

Good afternoon!
I'm sure everyone is aware of the wildfires going on in Canada, and the effects it is having on us. Our air quality is currently at 211- which is unhealthy for both people and pets. We recommend limiting your pets outdoor activities with the exception of going out to potty. Staying indoors will limit exposure to these harmful pollutants in the air. If you have any questions or concerns, please do not hesitate to reach out to us!

04/26/2023

Celebrating Jess this week for National Veterinary Receptionist week! We are so happy and proud to have you as part of the New Hope Family! ❤️

02/24/2023

Many of you have asked about the amazing pet portraits in our lobby. They are each uniquely created by Katherine at Katamaran Designs! Contact her for a custom portrait of your pet or enter to win a gift certificate at our Open House this weekend!