New Hope Veterinary Wellness Center

12/16/2024

‼️Upcoming Holiday Hours‼️

Christmas 🎄- We will be closed Monday 12/23, Tuesday 12/24 & Wednesday 12/25. We will be open our regular business hours on Thursday 12/26 and Friday 12/27.

New years 🎉- We will be closed Monday 12/30, Tuesday 12/31 & Wednesday 01/01. Again we will be open regular business hours Thursday 01/02 and Friday 01/03.

🐾 Please reach out to us for anything you may need for your pets before the Holidays! 🙂

11/25/2024

Good morning to all! ☀️
Some important information for this week- we will be open regular business hours today and tomorrow the 26th. Wednesday the 27th we will be open 8 to 3. Thanksgiving Thursday the 28th as well as Friday the 29th we will be closed! We hope you all have an amazing Thanksgiving with your families!! 🦃

10/16/2024

The veterinary profession is filled with many talented, passionate people.
There is NO aspect of pet care that gets doesnt include the skills and compassion of a veterinary technician. We are so honored and blessed to have this group of ladies to be a part of our care team. Every day they bring dedication and expertise to the care of our patients, and we truly cannot do it without them. They are the Hands and Heart of our veterinary team.

10/16/2024

Good Evening, We are having technical difficulties with our phone systems, if you have urgent questions or concerns please direct them to our email located on our website. We hope to have them back up and running tomorrow morning. Thank you for your patience.

Send a message to learn more

10/10/2024

Good Afternoon everyone and Happy Fall!!🍁🍂
A couple important updates to share with you-

Our hours are slightly changing! Moving forward we will be opening at 9am on Wednesdays and Thursdays. Thus are business hours are:
Monday, Tuesday, Friday- 8am to 5pm
Wednesday, Thursday- 9am to 7pm.

Additionally, the office will be closed this coming Monday Oct 14th in observance of Columbus Day. Please give us a call if you need anything before we head into the weekend 😊 As always- We appreciate all of our amazing clients and patients!! ❤️

08/21/2024

We love our little poodle friends!! 🥰

06/18/2024

Good morning all!!
We hope you and your pets are staying cool in this summer heat! We wanted to inform everyone that we will be closed tomorrow in observance of Juneteenth. We will also be closed July 4th and July 5th! Feel free to call the office for anything you may need!!

02/23/2024

In our continuing effort to offer the Rochester area pet community comprehensive medical care, here at New Hope Veterinary Wellness Center we are excited to welcome Dr. Shannon Palermo who will be offering specialized internal medicine. Dr. Palermo is a board certified internal medicine specialist and has a long history of caring for pets in the Rochester area, having previously worked at Veterinary Specialists and Emergency Services (VSES). She is looking forward to continuing her practice, and will be working on a referral basis. There is no obligation to leave your current veterinary practice to schedule an appointment with the internal medicine service. All of your pets records and test results with be sent to the referral veterinarian to maintain continuity of care and clear communication. Dr. Palermo will be offering comprehensive services to diagnose and treat internal medicine diseases, using the most up to date research and diagnostic equipment. Diagnostics offered will include abdominal ultrasound and ultrasound guided fine needle aspirates, digital radiography, bone marrow aspirates, feeding tube placement, arthrocentesis, and airway sampling (via endotracheal wash)."

If you have any questions contact our staff at 585-270-5600 or [email protected]

02/11/2024

We are super excited and proud to add two new doctors to the New Hope family!!! Dr. Amy Ortez has joined us as a general practitioner and her open minded and compassionate approach to veterinary medicine is so welcomed and appreciated. Dr. Shannon Palermo is an internal medicine specialist and will be seeing New Hope pets as well as pets on a referral basis. We are excited to now be able to offer specialized care in addition to our general practice. Please welcome them both!

Amy Ortez is originally from Bucks County, PA. She grew up spending a lot of her time in and around barns and working with horses. After years of working in various aspects of the horse industry she made the decision to attend veterinary school. Amy is a 2011 graduate from the Atlantic Veterinary College on Prince Edwards Island, Canada. Upon graduation she went exclusively into equine medicine for a couple years before becoming a mixed animal practitioner.
Since graduating, Amy has made her home near Rochester, NY. Outside of work she enjoys taking outdoor adventures. She loves to travel and see unique places, such as Havasupai Indian Reservation that is surrounded entirely by the Grand Canyon. Besides traveling, Amy also enjoys working with and riding her horses, has a great love for vegetarian food and is a member of the Religious Society of Friends, or Friends Church.

Dr. Shannon Palermo, graduated Summa Cum Laude from the University of Pennsylvania School of Veterinary Medicine. Dr. Palermo completed her initial medicine residency at the Matthew J. Ryan Veterinary Hospital of the University of Pennsylvania. While is school, she was the Penn Vet Shelter Medicine Club president and was a recipient of the SVAVMA Community Outreach Excellence Award. Her volunteer work didn’t end there; she also worked with the Hand2Paw, working with at-risk youth and shelter animals to help them see a better future. Dr. Palermo has been in the veterinary field for ten years, active both professionally and academically with several published articles to her name. Dr. Palermo also works with Mission Rabies, a non-profit organization committed to helping vaccinate dogs in parts of the world where Rabies is pervasive.