10/18/2025
Good morning! By now you've likely noticed we have a fancy system that is sending reminders and happy birthday messages! Reminders can be unsubscribed from, but this does mean you won't get appointment or vaccination text messages (and if that's fine with you, it's fine with us!)
If you get a happy birthday text for your pet and it's not their birthday, first of all we believe every day with our critters is a day to celebrate! There's no reason to not celebrate (at least) twice! Second, let us know when their birthday is and we'll fix it so it can be celebrated either later in the year because it's so nice we're doing it twice, or so we can celebrate together next year!
The most unfortunate thing is when a family member passes away and getting a message about them. We understand that's a hard reminder to get when they're no longer with us. A really hard truth is, we are terrible with our record system because we just plain don't have a way that works 100% without fail. There are a lot of pets we don't see every year, but they're still active pets within that family so we can't inactivate them just because it's been a year. Frequently we only see some pets every 3 years for their rabies vaccination, so we can't necessarily say "It's been 2 years, Fido must not be around anymore". So, there's been a decision that pets without a due rabies vaccine will be inactivated if we haven't seen them since 2023. If we end up needing to see them, then we can reactivate them.
This has also been our problem with client accounts. We're not sure who's coming back and who only comes in if there's an emergency. We frequently have people from out of town that board with us at least once a year, so we've been very bad about inactivating client accounts unfortunately. So, if we haven't seen you since 2023 we're inactivating you unless you have a pet that due for rabies this year or next. But we can always reactivate an account and any patients associated with it!
We honestly spend a lot of our time just trying to get through our day without making people upset and causing any hassle but we know there's been a LOT of chaos with the new system and we apologize for that. We've had some tough decisions on how to get everything to work and now we got A LOT of leg work going through all our client files and determining who to inactivate. But we appreciate all of your support throughout the years and through all the changes the Moab Veterinary Clinic has experienced since Dr. Sorensen moved here in 1984! We hope you all have a wonderful and safe weekend!
