Petplan Pet Insurance - North America

Please note that any customer service requests submitted via Facebook will try to be addressed as quickly as possible, but due to Facebook’s public nature, we are unable to discuss specific policy or claim details, and may not be able to respond to every inquiry. While we do encourage open dialogue, repeat posts about our products or service may be removed if not applicable to the post or discussion at hand. Comment and Posting Policy Our page is moderated by Petplan employees. All comments and posts will be reviewed to ensure that they do not violate our Community Guidelines. We reserve the right to delete comments or posts that we deem are abusive, inflammatory or otherwise inappropriate. In conjunction with Facebook’s own community standards, the following will be considered violations of our Community Guidelines: • Violent and/or threatening language towards Petplan or another community member • Bullying and harassment, including accusatory or slanderous language • Trolling or posting deliberately disruptive statements meant to hijack comment threads or throw discussions off-track • Hate speech, including attacks of others based on their race, ethnicity, national origin, religion, s*x, gender, s*xual orientation, disability or medical condition • Graphic content, including photos and videos • Nudity and po*******hy • Threats to identity and privacy; please do not publicly share personal contact information about yourself or others • Violations of intellectual property • Phishing and spam, including repeated content or comments that are unrelated to the discussion • Personal promotion and commercial solicitations or promotion of a competitor Content In association with Facebook’s intellectual property guidelines, please do not post content that you do not own on the Petplan page. Please note that any posts or images shared with Petplan may be re-shared with our Facebook fans, and any content found in violation of our Community Guidelines as stated above may be removed.

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