04/07/2024
UPDATE
I contacted my supplier whom I've been using exclusively for my banqna leaf balls, they checked their stock, I further inspected mine, have not detected anymore issues. Everything looks good on both ends. I think this hopefully will be the only bad experience we will have with quality control. (Knock on wood)
Hi everyone, I believe in 100% transparency.
For Easter I had a customer order Easter toys, and added 3 of our coconut toys. They have a banana leaf ball for the center.
I've only ordered this product from 2 sources that I trust, using one main source for 4 years now. So imagine my shock this am when I get a picture, and it has newspaper stuffed in the center.
I've been restocking, but my brain is mush, so now I don't recall if I used older inventory, or new, or from whom it came from as I buy in bulk, and don't order it often.
I know many have been taught in recent years that all paper is bad, which I personally dont believe, as someone's who's been selling toys for over 15 years. It's what type you use that matters.
It's always obvious when you see a toy I make, if it has a paper product on it, be it bagels, cupcake wrappers or a tiny bit of crinkle paper.
I know of 2 rescues, as well as other long time vendors who offer some sort of paper product.
But I also respect the choice by some to have no paper whatsoever. I know you are doing what you believe is best for your babies.
This particular toy never should have had paper. I haven't ever had had feedback to know whether this has happened before.
I'm upset for my customer, and a bit peeved on my end, for this even happening.
In the end the responsibility falls on me, and I did refund them on the toys. Lesson learned, from here on out, I check incoming product regardless of where it comes from.
Now I sit with a bin of banana leaf balls, which I've cut 1 open, no paper, but I'm paranoid there is a chance of more.
So if this is a product you purchase online, keep an eye out. 😭