11/24/2025
Morning Coffee and Reflection: Keyboard Warriors, Facts, and Opinions.
Today, at 5 am, I opened my social media page with coffee in hand and came across a thought-provoking post. A big red post asked: seeking suggestions for an alternative professional for my horse, excluding ###, posted by an anonymous user.
As I read through the comments, I found a few suggestions for professionals in that area, but mostly, anonymous users provided hurtful and damaging reviews of the excluded business. I am familiar with the business being reviewed, and I was shocked to see numerous negative opinions. As I read the reviews, it made me question all the times we had used their services. This indeed was detrimental to their reputation. The comments were mostly opinions or situations where the service provided did not yield the desired outcome.
The reviews were one-sided, lacking concrete evidence. What if the person who posted that comment was not telling the whole truth? Often, there are two sides to a story, and without critical information for that diagnosis, it is impossible to determine the validity of the claim. The horse owner is not a professional in that field and may have had multiple variables affecting the outcome, which is sometimes the case. For example, they may not have been able to afford a proper diagnosis and instead relied on an educated guess. Regardless, the damage is done.
People are quick to believe keyboard reviews and will rally in solidarity, especially now that anonymity is an option. When individuals exercise their right to free speech, they should be cautious. If their statement is 100% fact-based with proof, that is acceptable. However, if it is not entirely true and harmful to the business, and the business has evidence that the statement is false, it constitutes online defamation.
The business can take screenshots of the comments made by any user and take them to court.
The moral of the story is to be mindful of what you say on the internet. Do you have evidence that your statement is factual? What is your ultimate goal? Is your comment intended to harm or slander a business, or is it simply an opinion stemming from a negative experience, meant to help others avoid similar situations?
The most constructive comment is a positive one. If you do not have anything nice to say, it is best to keep it private. If you genuinely believe a business has made a mistake or has caused harm, gather evidence and take responsibility for your statement. Be prepared to defend it, especially if you end up in court. It is essential to understand the difference between slander, libel, and defamation before posting any negative comments online.
(Thankfully- The post was removed later this morning seeing as it never should have been posted in that format)