03/12/2024
I want to clarify- As for the allegations made in your post of December 2 whereby Fluffs Saddlery announces that it no longer has representatives in the US, I want to insist that there was no wrongdoing on my part. Only Fluffs Saddlery is at fault as described in this termination letter to include the breech in contract due to delays, and non-receipt of saddles, despite them being PAID IN FULL, no supporting documents being offered when she states the saddles have been sent, and failure to refund monies spent when the above issues were presented to her.
Jessica Firth and FLUFF’s SADDLERY- another message without an answer, another day without a tracking number, another month without the 2 Eco Jump saddles that I paid for in JUNE 2024 and were said to be IN STOCK AND READY TO SHIP !! It’s been over 4 months now and I’ve lost clients who were interested in trying/purchasing these saddles. I paid $1787.50 for these saddles. Yet I have not received them and have not been given any reassurance from you. Adding this to the extreme delay in the delivery of the Eco Dressage (London and Castle models) saddles that I lost other potential clients on due to the length of time (8 months!) it took for those to arrive in MARCH 2024, I am now reluctant to recommend Fluffs and Zaldi saddles to anyone.
I regret things have taken such a turn but I must terminate my representation agreement, effective immediately, with Fluff’s Saddlery due to breach of contract on your part, damage to business and personal reputation due to delays in delivery and/ or lack of delivery. I am reserving all rights and remedies at law and in equity.
I have previously requested a FULL REFUND of the money sent, to which you replied that you have no money to refund my payment with. I am now reiterating my demand dated OCTOBER 16, 2024 for a full refund of $1787.50, payable no later than DECEMBER 9, 2024. Additionally, any costs I incur to obtain this refund will be chargeable to you as well.
Finally, I hereby instruct you to immediately remove my contact information, pictures and any other personally identifiable information related to myself and my business (altogether “personal data”) from your website, your page, Instagram, Tiktok and any social media channel you are using. Please confirm in writing within three (3) business days that all my personal data has been removed and deleted. Failure to do so constitutes a violation of the Spanish data privacy laws and I will not hesitate to pursue this matter with the AEDP. Do not make any mention that would directly or indirectly be detrimental to me and my business.
I am truly sorry that it has come to this, however your lack of actions show your complete disregard for me as a person, a colleague, and a business.
I will also post this on your personal, and the Fluff’s Saddlery, page, my personal, and business, page, and will be sending it to the only email address that I have for you: [email protected]. A registered letter will be sent to the address on the invoice.