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VetSnoot

VetSnoot Veterinary client communications and marketing specialist.

20/02/2025

Happy National Love Your Pet Day! 🐾💜

Celebrate the special bond you share with your furry friends today and every day. 🐶🐱

19/02/2025

✨ 5 Ways to Be Perceived as Likable Without Saying a Word ✨

Nonverbal communication can make all the difference when building trust with pet owners. Here's how to make sure your body language sends the right message:

1️⃣ Smile 😊: A genuine smile puts clients at ease and shows you're happy to see them. Pro tip: Smiling with your eyes makes it authentic!
2️⃣ Eye Contact 👁️: Look up from the screen and make meaningful eye contact during conversations to create connection.
3️⃣ Eyebrow Raise 🤨: A quick eyebrow flash paired with a smile and relaxed posture shows interest and agreement—but keep it professional!
4️⃣ Body Posture 🤗: Face clients with relaxed arms to show openness and avoid crossed arms or slouched shoulders.
5️⃣ Body Position ➡️: Leaning slightly forward signals you're listening and genuinely interested.

Your actions speak volumes—use them to leave a lasting, positive impression! 💬🐾

🌟 Explore more tips and resources at buff.ly/4ar01Wx

17/02/2025

🦷 CSR Post: How to Talk to Clients About Dental Care 🦷
February is Dental Health Month, and as a CSR, you play a key role in helping pets get the care they need! 🐶🐱

Did you know? Periodontal disease isn’t just bad breath—it’s a painful infection that can lead to tooth loss and organ damage if untreated.

💡 Communication Tips to Boost Compliance:
✅ Use words pet owners understand – Instead of saying “should,” use “need.”
Example: "The doctor's notes say Max needs a professional dental cleaning. We can schedule it for [date/time] to prevent the infection from getting worse."
✅ Offer an appointment with confidence – Make it easy for clients to book right away!
✅ Educate with empathy – Many pet owners don’t realize dental disease can cause real pain—help them understand the urgency.

🦷 Your conversations make a difference in pets’ lives! Let’s help more pets get the dental care they need this month. 💙

14/02/2025

.📞 Chocolate Toxicity Triage Tips for Veterinary Receptionists! 🍫

Valentine’s Day is sweet, but chocolate can be dangerous for pets! As a veterinary receptionist, asking the right questions can make a big difference. 🐶🐾

💡 When a pet owner calls about chocolate ingestion, be sure to ask:

🕰 Timeline: When did the pet eat the chocolate?
🍬 Quantity & Type: How much was eaten? Was it milk, dark, or baking chocolate?
⚠️ Symptoms Present: Is the pet showing signs like vomiting, restlessness, or tremors?
⏳ Onset of Symptoms: When did the signs start, if applicable?
🏥 Know Your Practice’s Policy: Does your clinic handle toxin ingestions? If not, where do you refer? Do you know which poison helpline(s) to recommend?

Quick, accurate information helps the veterinary team act fast! 💕🐾

12/02/2025

🦷 Dental Health: Not Just for February! 🦷

Dental disease doesn’t take a break after February, and neither should dental care! Oral health is essential year-round, and the way we communicate with pet owners can make all the difference. 🐾

🚨 Pro tip: Swap vague recommendations for confident, clear guidance. Instead of saying:
❌ “The doctor recommends a professional dental cleaning. We should schedule it for Fluffy.”

✅ Try:
"The doctor's notes state that Fluffy needs a professional dental cleaning. We can get her in on [day/time] to prevent the infection from getting worse."

💡 Words matter. When we confidently communicate the importance of dental care, pet owners are more likely to take action—leading to healthier pets and happier smiles all year long! 😁🐶🐱

Get more great tips like this in the VetSnoot Training Courses!
VetSnoot.com

11/02/2025

Being a truly resourceful veterinary professional means developing a range of skills and qualities that help you adapt, collaborate, and solve problems effectively. Here are the key traits to focus on:

🔹 Adaptability
Embrace and respond to changes with confidence and flexibility. Identify your strengths and areas for improvement to work more efficiently. Recognize that there isn’t just one way to do things—accept diverse approaches and adjust strategies as needed.
🔹 Coordination
Collaborate with your team to streamline workflows and improve patient care. Effective teamwork minimizes errors, boosts productivity, and reduces conflicts while enhancing conflict management skills.
🔹 Creativity
Approach challenges from fresh perspectives and develop innovative solutions.
Inspire coworkers to share ideas and collaborate on improving efficiency and hospital flow.
🔹 Initiative
Take the lead in assessing situations and making decisions independently.
Demonstrate confidence and critical thinking by resolving issues quickly and effectively.
🔹 Patience
Calmly evaluate your options and take the time needed to find effective solutions.
Focus your attention and maintain composure, even during complex tasks or frequent schedule changes.
🔹 Persistence
Stay motivated and committed, even in the face of difficulties or resistance.
Use challenges as learning opportunities and continue striving toward your goals.

By cultivating these traits, you can elevate your resourcefulness, improve your performance, and contribute to a thriving veterinary team.

🌟 Explore more tips and resources. Link in the bio.

07/02/2025

🐾✨ Set Your Veterinary Team Up for Success with VetSnoot! ✨🐾

Looking to boost your team’s client service skills? With VetSnoot’s subscription, your practice gets up to 5 team member accounts + 1 management account—perfect for delivering top-notch client service training to your staff!

👩‍💼 What’s included?
✅ Full access to notes, quizzes, assignments, and tools
✅ VetSnoot Certified Leader certificate & badge for your clinic’s website
✅ 1:1 monthly coaching session for your manager
✅ Customizable SOP templates and scripts to streamline your operations

Need more accounts? No problem—just $60/month per extra team member!

Ready to elevate your client service? Visit VetSnoot.com to learn more or to schedule a call!

05/02/2025

Boosting Resourcefulness at Work: 3 Tips for Success

Being resourceful means making the most of what you have while continually growing and adapting. Here’s how to cultivate and improve your resourcefulness:

🔹 Be Receptive to Feedback: Constructive criticism is an opportunity to learn and grow. Stay open to feedback from colleagues and use it to refine your skills and approach.

🔹 Learn from Others: Observe your experienced co-workers and note their strategies and techniques. Asking for feedback and collaborating with colleagues can provide fresh perspectives and inspire new ideas.

🔹 Analyze Your Performance: Regularly reflect on your work habits and outcomes. Ask yourself: What’s working? What could improve? How can I better use the resources available to me?

By embracing a mindset of continuous learning and optimization, you can enhance your skills and bring greater value to your work.

🌟 Explore more tips and resources at buff.ly/4ar01Wx

03/02/2025

📒 Vet Receptionist Hack: Stay Organized When Things Get Crazy 📒

Juggling phone calls, clients, and endless tasks? It’s overwhelming, but here’s a quick tip to help you stay on top of it all: try using a notebook with two columns—Urgent and Non-Urgent.

🔑 Why it works:
✔️ Urgent tasks (like doctor requests) get your immediate attention.
✔️ Non-urgent tasks (like follow-ups) don’t get forgotten.
✔️ It keeps everything clear and ensures critical info makes it into patient records.

Peace of mind, better efficiency, and less stress = a total win! 🙌 What are your go-to tricks for managing the chaos? Share them below!

30/01/2025

We train veterinary team members to:

✨ Create exceptional client experiences
✨ Deepen connections with pet owners
✨ Promote wellness and preventive care
✨ Effectively communicate the value of your services

Empower your team and elevate the care you provide—let’s grow together! 💼💜

Get started: https://buff.ly/47F3sr6

27/01/2025

🚨 Tip of the Week: Navigating Veterinary Emergencies

Being prepared for emergencies is crucial in veterinary practice. Knowing your clinic’s protocols can save lives and streamline stressful situations. Here’s what you need to know:

Know Your Policies: Familiarize yourself with the specific emergencies your practice handles. Ask for a detailed list and ensure it’s easily accessible to all team members.

Referral Protocols: If your practice doesn't handle certain emergencies, know exactly who you refer to. Maintain a current list of local emergency clinics and their contact information.

Team Training: Regularly review emergency procedures during team meetings. Ensure everyone from the front desk to the techs understands their role during an emergency.

Being well-prepared allows your team to act swiftly and confidently, ensuring the best outcome for your patients and peace of mind for their owners.

🔗 Want more tips and resources? Visit our Veterinary Team Builder course at VetSnoot.com!

23/01/2025

Take the Guesswork Out of Veterinary Triage
Your clinic’s urgent and emergency care just got a major upgrade. The Vetsnoot Triage Sheet is your go-to guide for handling pet emergencies with clarity and confidence. Designed to streamline your workflow, this customizable tool helps your team prioritize cases effectively while improving client communication.

Download Here:
https://buff.ly/4h1OPC6

21/01/2025

💡 Navigating emergencies with confidence starts here! 💡

✔️ Express empathy and stay calm
✔️ Follow protocols and use scripts for consistency
✔️ Ask open-ended questions and take detailed notes
✔️ Put yourself in the client's shoes

Ready to refine your skills and provide top-notch support? Check out our ER/Urgent Care Standard Operating Procedures at courses.vetsnoot.com! 🚨🐾

16/01/2025

Amy’s practice faced the challenge of training new hires with little veterinary experience — and VetSnoot was there to help! 🏆 Now, her team’s receptionists are getting daily rave reviews for their customer service. Want to see these kinds of results at your clinic?

Head over to VetSnoot.com to learn how!

14/01/2025

🎉 Start 2025 off on the right paw! 🎉

There's still time to grab 25% OFF your first month at the VetSnoot Training Academy! 🌟

Our Veterinary Team Training course is here to help your practice thrive with expert strategies for teamwork, communication, and client care. 🐾

📅 Don't wait—this offer is only good through January! Visit https://buff.ly/49RZRHA to enroll today and snag this exclusive deal with promo code SAVE25. 💜

13/01/2025

📞 Tip of the Week: Mastering Efficient Call Screening

In veterinary practices, every second counts. Efficient call screening is key to keeping your day on track without sacrificing client satisfaction. Here’s how to do it right:

Polite Phrasing: Always use courteous language. Instead of saying, "Dr. Smith is busy," try, "Dr. Smith is currently with a patient, may I take a message?"

Quick Assessment: Learn to quickly determine the caller’s needs by asking specific questions like, "May I know the nature of your call to better assist you?"

Avoid Over-sharing: Limit the information given to essentials to maintain privacy and professionalism. Simply say, "I can have them return your call as soon as possible."

Practicing these tips not only streamlines your workflow but ensures that every call is handled with the utmost respect and efficiency.

🔔 Stay tuned for more weekly tips to enhance your veterinary practice operations!

09/01/2025

🎉 New Year, New Skills! 🎉

Kick off 2025 with 25% OFF your first month at the VetSnoot Training Academy! 🌟

Our Veterinary Team Training course is designed to elevate your practice with expert tips and strategies for better teamwork, communication, and client care. 🐾

📅 Start strong this January—visit https://buff.ly/49RZRHA and claim your discount with code SAVE25! 💜

07/01/2025

💬 Words matter, especially when it comes to money conversations! 💬

Does the word "deposit" make you (and your clients) feel a little uneasy? You’re not alone! Changing the phrasing to something like "reservation fee" can shift the vibe entirely. It feels more flexible, approachable, and client-friendly—transforming a potentially awkward conversation into a positive one.

🎯 Give it a try and see how it resonates with your clients. Sometimes, a small change in words can make a huge difference!

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Vet Snoot Vet Receptionist.mp4

📒 Vet Receptionist Hack: Stay Organized When Things Get Crazy 📒 Juggling phone calls, clients, and endless tasks? It’s overwhelming, but here’s a quick tip to help you stay on top of it all: try using a notebook with two columns—Urgent and Non-Urgent. 🔑 Why it works: ✔️ Urgent tasks (like doctor requests) get your immediate attention. ✔️ Non-urgent tasks (like follow-ups) don’t get forgotten. ✔️ It keeps everything clear and ensures critical info makes it into patient records. Peace of mind, better efficiency, and less stress = a total win! 🙌 What are your go-to tricks for managing the chaos? Share them below!

VetSnoot Collect a Deposit.mp4

💬 Words matter, especially when it comes to money conversations! 💬 Does the word "deposit" make you (and your clients) feel a little uneasy? You’re not alone! Changing the phrasing to something like "reservation fee" can shift the vibe entirely. It feels more flexible, approachable, and client-friendly—transforming a potentially awkward conversation into a positive one. 🎯 Give it a try and see how it resonates with your clients. Sometimes, a small change in words can make a huge difference!

Snaptik.app_7327377210044665131.mp4

Say no when needed, empower your team, and let them shine! . #veterinarylife #managertips #teamempowerment #careerbalance #veterinarymedicine #veterinarymanagement #veterinaryhospital #veterinaryassistant #veterinaryreceptionist #veterinarytechnician #veterinaryteamtraining

Snaptik.app_7415695879228640542.mp4

Let your pet owner know what to expect and what to do next if that doesn’t happen. #veterinarymedicine #veterinarymanagement #veterinaryassistant #veterinaryreceptionist #veterinarycsr

Brocolli_VS_Cheddar (1).MOV

🥋🐱 When your cat takes National Cat Day a little too seriously... 😂 Watch out, pups! 🐾 #Cheddar #Vetsnoot #CatKarate #NationalCatDay #CatsRule #DogVsCat #FurryNinja

📞✨ Phone Etiquette Tips for Veterinary Receptionists! ✨📞 The way you handle phone calls sets the tone for your client's entire experience with your clinic. Let’s break down 5 must-know tips to ensure every call feels personal, professional, and positive: 1️⃣ Answer within 3 rings ⏳: Don’t keep clients waiting! Answer promptly to show you’re ready and attentive. Aim for three rings to collect your thoughts and prepare for the conversation. 2️⃣ Introduce yourself immediately 👋: “Thank you for calling ABC Vet Clinic, this is Kasey. How can I assist you today?” A warm and clear introduction builds trust right from the start! 3️⃣ Actively listen & take notes 📝: Show clients you care by repeating key details back and making audible feedback like “okay” or “yes.” Be sure to jot down important notes so nothing is missed. 4️⃣ Empathy & sincerity 💛: Understand and relate to your clients’ concerns. Stay patient and respond with care—this helps build a strong connection and keeps the conversation genuine, not scripted. 5️⃣ Know when to transfer 🔄: If you can’t help, don’t panic! Be transparent and find someone who can assist. It’s all about ensuring the client gets the best answer possible. Remember, every call is a chance to build lasting relationships. Pretend you’re speaking to a close friend—it’ll help you stay friendly and approachable. 🐾 #PhoneEtiquette #VeterinaryReceptionist #ClientCare #VetLife #CustomerService

Treat people with kindness #goredforwomen

Receptionist is a title I’m proud of!

CSR, receptionists, whatever title you use at your practice - these are the unsung heroes in veterinary medicine! #veterinaryreceptionist #veterinaryclinic #veterinarian #veterinarytechnician #veterinaryhospital #veterinaryassistant #vetassistant #veterinarycare #veterinarypractice #veterinaryreceptionist #vetmed #vetstudent #rvn #rvt #vetassistantlife #veterinarymanagement

When you hear a client express concern about giving meds or following your treatment plan or whatever at home care they are being asked to do, take action! Maybe there’s an alternative? Maybe they need a demonstration from a technician? Be sure to offer solutions and support in order to ensure the patient gets the care they need! #veterinaryreceptionist #veterinaryclinic #veterinarian #veterinarytechnician #veterinaryhospital #veterinaryassistant #vetassistant #veterinarycare #veterinarypractice #veterinaryreceptionist #vetmed #vetstudent #rvn #rvt #vetassistantlife #veterinarymanagement

I’m the perfect example of the worst patient. As my doctor talked me through my non compliance, I realized this is a perfect opportunity to put myself in the client’s shoes. I needed to hear my doctor remind me of my treatment plan and know that I have to put in the work to get better. Sometimes we need to motivate our pet parents to stick with the plan and put in the work to see the best outcome for the patient!

So thankful for the opportunity to go to VMX! Please stop by booth #2486 and say hello. 🐾💕#vmx2024 #vmxorlando #veterinarymanagement #veterinarymedicine #veterinaryreceptionist #veterinaryassistant #veterinarytechnician #veterinarian

Cheers to the coffee drinkers out there ☕️😂 . #veterinaryreceptionist #veterinaryclinic #veterinarian #veterinarytechnician #veterinaryhospital #veterinaryassistant #vetassistant #veterinarycare #veterinarypractice #veterinariansofinstagram #vetmed #vetstudent #rvn #rvt #vetassistantlife #veterinarymanagement

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