VetSnoot

VetSnoot We help veterinary practices deliver exceptional client experiences that drive revenue and elevate patient care.

Join our next Interactive Q&A session inside the Student Hub!📅 When: Tuesday, October 28th⏰ Time: 1 PM EST📍 Where: The V...
21/10/2025

Join our next Interactive Q&A session inside the Student Hub!

📅 When: Tuesday, October 28th
⏰ Time: 1 PM EST
📍 Where: The VetSnoot Student Hub

This is a laid-back, casual conversation where we’ll chat about something we face daily: client conversations about money.

We’ll cover things like:
💬 Presenting payment options, estimates, complaints, and more!
💡 Ideas and strategies you’ve tried
🔄 Tips and tricks that have worked for others
🤔 New approaches you might want to test out with your team

It’s all about sharing, swapping stories, and picking up practical ideas you can take back to your practice. No pressure, no slides - just real talk with your peers.

Join the Vetsnoot Student Hub today to be a part of the conversation! https://courses.vetsnoot.com/products/communities/vetsnoot-students

💬 Staying Positive During Conflict: Handling Difficult Clients with Care 💬Every practice encounters difficult clients, w...
17/10/2025

💬 Staying Positive During Conflict: Handling Difficult Clients with Care 💬

Every practice encounters difficult clients, whether they’re angry, indecisive, demanding, or critical. The key is staying calm, positive, and solution-focused. Here are a few tips to help you navigate these challenging situations:

✔️ Compensate for Discomfort: If the issue is on your end, offer something to make up for the mistake. This can help ease frustration and build trust.
✔️ Angry Clients: Apologize and calmly address the situation, even if you’re not at fault. Example: “I understand how frustrating this is. I’m here to help!”
✔️ Indecisive Clients: Guide them by asking questions to understand their concerns and provide clear, confident recommendations.
✔️ Demanding Clients: Set boundaries but reassure them that you’ll do everything you can within reason to help.
✔️ Critical Clients: Listen carefully and acknowledge their feedback, even if it’s tough to hear. Example: “Thank you for your honest feedback. I’m passing it along for review!”

✨ Remember, handling conflict with empathy and clear communication helps build stronger relationships with your clients.

Learn more about leading your team through these tough situations in our VetSnoot Team Building Course:
👉 VetSnoot Team Builder Course: https://courses.vetsnoot.com/courses/veterinary-team-training

🚨 Calling All Veterinary Receptionists, Assistants, and Technicians! 🚨Ready to level up your client communication skills...
16/10/2025

🚨 Calling All Veterinary Receptionists, Assistants, and Technicians! 🚨

Ready to level up your client communication skills? The VetSnoot Student Hub is the perfect place to grow and sharpen your abilities, and our next LIVE session is all about Client Conversations About Money! 💸

🗓️ When? Tuesday, October 28th at 1:00 PM EST

In this session, we’ll teach your front desk team how to talk price with confidence — no awkward silences, just smooth conversations that build trust with clients. 🐾

Join the Student Hub now to save your spot!

https://courses.vetsnoot.com/products/communities/vetsnoot-students

🌟 Join the VetSnoot Student Hub! 🌟Looking to connect with fellow veterinary professionals and enhance your skills? The V...
14/10/2025

🌟 Join the VetSnoot Student Hub! 🌟

Looking to connect with fellow veterinary professionals and enhance your skills? The VetSnoot Student Hub is your go-to community for support, learning, and growth.

🐾 Interactive Q&A Sessions
🐾 Scripts & Tips
🐾 Mini Lessons
🐾 Peer Support & Collaboration

Gain access to a vibrant community dedicated to exceptional client communication and teamwork. Whether you're a receptionist, assistant, or technician, you're not alone—join today and be part of the conversation! https://courses.vetsnoot.com/products/communities/vetsnoot-students

💜 Happy Veterinary Technician Week! 💜This week, we’re celebrating the compassionate, skilled, and hardworking vet techs ...
12/10/2025

💜 Happy Veterinary Technician Week! 💜

This week, we’re celebrating the compassionate, skilled, and hardworking vet techs who make our practices stronger every single day.

Want to really show your appreciation?
✨ Support their professional development
✨ Encourage certifications & mentorship
✨ Offer flexible schedules & wellness support
✨ Prioritize positive feedback & affirmation

When vet techs feel seen, valued, and supported, they thrive, and so does your entire team. That’s where we come in.

🧠 Our team building course helps practices strengthen culture, improve communication, and make appreciation part of the everyday workflow.

🎁 Learn how to give specific, meaningful feedback and support growth that lasts all year long:
👉 https://courses.vetsnoot.com/courses/veterinary-team-training

🌍 World Mental Health Day 🌍Today, we take a moment to prioritize mental well-being, especially for our veterinary profes...
10/10/2025

🌍 World Mental Health Day 🌍

Today, we take a moment to prioritize mental well-being, especially for our veterinary professionals who give so much to others every day. 🧠💙

Mindfulness is a powerful tool to manage stress and find balance in a fast-paced world. Learning to practice mindful acceptance can help ease anxiety and improve overall well-being.

Interested in improving team well-being? Our VetSnoot Team Building Course offers tools for better communication, mindfulness, and stress management.

🧘♀️ Learn more and support your team's growth:
👉 VetSnoot Team Building Course: https://courses.vetsnoot.com/courses/veterinary-team-training

✨ We’re grateful for the hard work and dedication of veterinary teams. Your care and compassion mean the world.

If you’re feeling overwhelmed, remember you're not alone. Reach out to NOMV
for support, or call 988 for help.

09/10/2025

Loving these tips from ! Check out her video on emailing results directly to the client, avoiding repeat diagnostics when possible! Thoughts?!

We train veterinary team members to:✨ Create exceptional client experiences✨ Deepen connections with pet owners✨ Promote...
09/10/2025

We train veterinary team members to:

✨ Create exceptional client experiences
✨ Deepen connections with pet owners
✨ Promote wellness and preventive care
✨ Effectively communicate the value of your services

Empower your team and elevate the care you provide—let’s grow together! 💼💜

Get started: https://courses.vetsnoot.com/courses/veterinary-team-training

Amy’s practice faced the challenge of training new hires with little veterinary experience, and VetSnoot was there to he...
06/10/2025

Amy’s practice faced the challenge of training new hires with little veterinary experience, and VetSnoot was there to help! 🏆 Now, her team’s receptionists are getting daily rave reviews for their customer service. Want to see these kinds of results at your clinic? Head over to VetSnoot.com to learn how!

💡 Lead Your Team: Staying Positive During Conflict 💡We all know conflict is inevitable, but it’s our response that matte...
03/10/2025

💡 Lead Your Team: Staying Positive During Conflict 💡

We all know conflict is inevitable, but it’s our response that matters most. When conflict arises—whether personal or professional—maintaining a positive, growth-oriented mindset is key.

Instead of seeing challenges as threats or failures, view them as opportunities for learning, improvement, and understanding. 💪

✔️ Implement constructive solutions
✔️ Stay curious about client complaints
✔️ Practice mindfulness to manage stress
✔️ Use approved scripts to handle tough situations
✔️ Keep the focus on finding resolution, not blame

Take these tools back to your team and create a culture of open communication, learning, and resilience. 💬

✨ Ready to sharpen your leadership skills? Check out our VetSnoot Team Building Course to learn techniques for conflict resolution, stress management, and team empowerment.

👉 VetSnoot Team Building Course: https://courses.vetsnoot.com/courses/veterinary-team-training

29/09/2025

Big thanks to my friend, Jay Sea for such a great question! Playbooks are designed to achieve consistency, hospitality, and advocacy for our patients.

It shows ten members what success in this particular task looks like and provides the resources and scripts in order to achieve it; as well as setting goals and tracking metrics AND continually checking in with your team to see what’s working or what might need tweaked.

Address


Telephone

+18777621778

Website

Alerts

Be the first to know and let us send you an email when VetSnoot posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Shortcuts

  • Want your business to be the top-listed Pet Store/pet Service?

Share