VetSnoot

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VetSnoot

Veterinary client communications and marketing specialist.

08/01/2024

So excited for an opportunity to exhibit at VMX 2024! Thanks to the NAVC for selecting VetSnoot to be a part of the Startup Circle! 💕🐾
I’m so grateful for this opportunity and looking forward to meeting some amazing people. Stop by Booth #2846 to grab your VetSnoot swag.
At VetSnoot we believe the veterinary support staff is the foundation of your practice. We train veterinary receptionists, assistants, and future technicians to create exceptional client experiences! Investing in your veterinary support staff is key to a successful practice!
Come visit us at BOOTH 2846 and learn more!

10/10/2023

I think the most important part of a client greeting is to make them feel welcome.
With so many different types of appointments coming in, it’s important that you adjust your greeting accordingly.
Look ahead to see who is scheduled to come in next to help you prepare.
And the check in process is a whole other story! Once you’ve greeted your client you’ll need to do a handful of things to properly check them in for their visit. We’ll cover that next!

03/10/2023

Share these tips with your team! 🐾
The client greeting is your first impression and sets the tone for the remainder of the visit.
These 3 tips are just the beginning. Save this post and stay tuned for more!
Next week I’m. sharing how we teach our VetSnoot students to adjust their greetings by appointment type!

21/09/2023

It’s no secret that finding a job candidate that fits your needs and accepts the position is more difficult than ever. When you DO hire a new team member, it’s in your best interest to ensure they feel comfortable and excited to be a part of the team.
What does your practice do to make new employees feel good about working with your team?

05/09/2023

What does your practice do to welcome new clients? Many of us have a welcome packet or may send a card in the mail, but are we doing enough to make them a loyal fan?!
We’re always looking to generate positive reviews online. Why not incorporate asking new clients to rate your practice right after they’ve had a welcoming first visit?
Think about your life experiences and take note of the times you were made to feel welcome at a place of business. What is as it about the experience that made you feel welcome? Maybe it’s something your practice can do to level up your current new client experience.

25/08/2023

Looking forward to meeting some amazing veterinary professionals at in Kansas City this week! Stop by booth 418 to learn about VetSnoot Training Academy. It’s time to elevate your practice! Let’s

03/08/2023

UGH! As if the doctor has all the time in the world. And when they do get a chance to return a message the last thing they need is an incorrect or outdated phone number!
We cover this in week 1 at VTA! Ask for a current number EVERY time!
How often does this happen at your practice?
Double tap if this happens to you.

01/08/2023

We must stop thinking of learning and work as two separate activities. The workplace must become the classroom of the future.
Comment “TRAINING” and I’ll send you more info on how to implement a training program for your team.

10/07/2023

How are you cultivating a learning culture at your practice? In addition to CE for credentialed techs and doctors, are you providing your CSRs and Veterinary Assistants with opportunities to learn?
DM me for ideas on how to integrate learning into the workday.

03/07/2023

Spread the word! These brochures are a must have to educate your pet owners on proper bandage care!
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Do you work at a vet? Are bandage complications and poor owner compliance your worst nightmare? Do you have a place to put brochures in your lobby? Brians Bandages is introducing the At Home Bandage Care brochure to help answer all of owners FAQ's. Offered in packs of 25, 50 and 100, these brochures will help educate owners with everything they need to assist in healing their pet! Check it out at www.briansbandages.com

23/06/2023

This sums it up perfectly. How do you feel the night before you go to work?

02/06/2023

At VetSnoot Training Academy we provide turn key team training so you can stay focused on patient care.
At VTA, we believe in customer service and client education to empower pet owners to make important healthcare decisions for their pets.
Let us train your team and get them on the same page with delivering consistent, exceptional client and patient experiences.
Want to learn more? DM me for a link to more information!

15/05/2023

Selecting the best route of administration for prevention products can make a big difference in compliance.
By tailoring your recommendations to each client, you can help them choose the most effective and convenient option for them.

13/05/2023

When they destroy the brand new toy, get floof all over the carpet, then lay like this looking sweet and innocent. 😊🐾❤️

10/05/2023

A friendly reminder of how important pet parents are to our industry.
“A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is a part of it. We are not doing him a favor by serving him. He is doing us an opportunity to do so.” - Mahatma Gandhi

27/04/2023

Do you often hear complaints about the cost of preventative products? Make it a habit to reply with empathy and put the cost of prevention into perspective.
Less than $1 a day to protect my pet from fleas and ticks sounds like a steal.
Do you know the average cost per day for your preventative care products?

25/04/2023

Words of wisdom by Dr. Wolff.
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“My cat has had diarrhea for three months!!! I need to come in TODAY!!!!!” Yeah… that’s not how this works.

That’s not how any of this works.

How are you training the front desk team to handle these calls?

24/04/2023

I hope you feel the love and appreciation for your dedication to veterinary medicine and everything you do for your clients and your patients!
You play a huge role in the success of your practice! Have an amazing week. 🐾💕

14/04/2023

Applying labels has a guarantee of making them come true. Rather than assigning a label, think of the patient first! Do your best to connect with your client in order to help your patient.

12/04/2023

True story.

11/04/2023

You’re working away, minding your own business, when all of the sudden - here comes the gossip train! 🚂 What is your go to escape phrase?

06/04/2023

Are you seeing an increase in the number of client “no-shows?” If so, you’re not the only one!
This is becoming a major issue in the veterinary industry, requiring us to make policy changes such as asking new clients or repeat offenders to leave a deposit.
If you’re team is hesitant to ask for a deposit or worried about the reaction they might get, send me a DM for more information on how to help your team with this.

03/04/2023

If you’re thinking it - or are worried that a client is thinking it - or worse, that the client may even say it “you just want the money” - please remember why we do what we do. It’s up to us to ask questions, educate, and lead conversations with our clients.
Comment “HABIT” for more information on how VetSnoot students incorporate these questions into their daily protocol!

27/03/2023

Whether you’re in the midst of a heavily scheduled day or working with a skeleton crew, figuring out how to incorporate education on topics like flea/tick prevention into your protocol is the best way to increase compliance and provide consistent patient care.
Be sure to comment “PROTOCOL” for more information on consistency in client communication, specifically on flea/tick prevention and increasing compliance.

13/03/2023

The veterinary team generates a glowing review, now what? First: share the review with your team and celebrate their achievement. Second: share on your social media.
Easy content for your social and you just might generate another positive review! 🎉

06/03/2023

Explaining a clinic policy might seem like a simple task, but you’d be surprised how many of us get this wrong.
If you catch yourself saying “that’s our policy” or mentioning the p-word often - click the link in my bio to learn more about how VetSnoot Training Academy can help!

02/03/2023

I can’t believe we are already rolling into the month of March! It’s the perfect time to think about what you want your year to look like.
Your busy season is just around the corner. Is your team prepared to take this on?
Click the link in my bio to set your team up for success!

27/02/2023

Does your team trust you? Monday morning thoughts 🤔

23/02/2023

We want the best for all of our patients! Our veterinary customer service representatives must properly triage phone calls and protect the doctors time!
DM me for info on team training!

17/02/2023

Here’s what your colleagues are saying about VetSnoot Training Academy!
DM to get your dream team started today!

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+18777621778

Website

http://www.petsnoot.com/

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Cheers to the coffee drinkers out there ☕️😂 . #veterinaryreceptionist #veterinaryclinic #veterinarian #veterinarytechnician #veterinaryhospital #veterinaryassistant #vetassistant #veterinarycare #veterinarypractice #veterinariansofinstagram #vetmed #vetstudent #rvn #rvt #vetassistantlife #veterinarymanagement

I don’t really know what to say about this. 🤷‍♀️🐱😂

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