STORE POLICY
By ordering from THE SNAKE REALM © you agree to the following policies:
Payments:
I accept Cash , Money Order, Money Gram, Western Union, Walmart to Walmart and Zelle. Payment plans are 14-30 days depending on total costs. Satisfaction:
Our Pythons are guaranteed healthy, sexed, and are mite and tick free. To ensure this they are vet checked before they are sold. Free local delive
ry in the surrounding area but I ship as well. I have the right to refuse a sale of a snake if I feel that you lack experience and knowledge and/or do not have proper housing for the snake. I do NOT guarantee long term health of any snake once it’s no longer in my care. Shipping:
I use FedEx Live Animal Overnight Shipping. Rates will vary with weight, size, and location package is being shipped. Shipping includes:
Insulated box
Snake bags or Deli Cups
Heat or cold packs as needed. Shipping is subject to change or be delayed with any extreme weather or other delays. I want your reptile to arrive safe. Shipping Dates and Buyer Responsibilities:
Snakes are shipped Tuesday-Thursday. (Hub to Hub ONLY.) The buyer is responsible for tracking the shipment. The buyer must be present to sign for the package, when it arrives or the warranty is void. If the shipment is placed on hold for pick up at one of the FedEx locations, then someone is to pick up the shipment within 2 hours of arrival. IF NO ONE IS AVAILABLE TO RECIEVE OR PICK UP THE SNAKE AND MORE THAN TWO HOURS PASSES SINCE ARRIVAL, THEN THE WARRANTY FOR LIVE ARRIVAL WILL BE VOIDED AND NO CREDIT ISSUED. If a snake is DOA:
We understand this can happen and I must be notified immediately if your snake doesn’t survive shipping. We will replace the snake with an equivalent one if available or,
Issue a credit for the full purchase amount which can be used towards the purchase of another snake of your choice. Cancellations/Refunds:
ABSOLUTELY NO REFUNDS on cancelled orders. All cancelled orders will only get a store credit towards another snake of their choosing that’s available.