Virtual Veterinary Solutions

26/01/2023

We are honoured and excited to be named with our sister hospitals as one of the best places to work in Atlantic Canada 2023- this can only happen when we have the right team in place who work hard to create an amazing culture

19/01/2022

Today marks 2 years since our launch at VMX
I am so proud of our team and what we have accomplished over the past 2 years
Our dream was to have customers in the USA (Canada as well of course) but we were excited to see if clients in the USA would consider us
We took some team members to VMX- and Vegas 2 years ago now- and not long after our launch- the entire world shut down from Covid
Despite these difficult times we are excited to announce we did successfully find USA based clients and we continue to grow and expand
I am so proud of our hardworking and loyal team and the work that they do every single day helping pets and their people

21/12/2021

This is our amazing team celebrating a successful challenge- their goal was to triple the number of f***l samples brought in to 3 of their hospitals for analysis on their new Zoetis f***l analyzer machines - they not only reached this goal they exceeded it!!
Congrats team and enjoy your Pyjama Pizza P**p Party!! You deserve a great reward for improving the health and care of so many patients over the past month!!

30/09/2021

In recognition of the National Day for Truth and Reconciliation and our friends, family, and clients impacted by Residential Schools, we are sharing a link from the Downie Wenjack Fund to share information about the Orange Shirt Day Initiative and Residential Schools in Canada. The path towards healing and reconciliation starts with education and awareness 🧡🧡

https://m.facebook.com/downiewenjack/photos/a.1168085529939521/4447924881955553/?type=3&d=m

In 1973, at the age of 6, Phyllis Webstad was sent to residential school. Her grandmother bought her a brand new orange shirt to wear on her first day, but when she arrived at the Mission school, she was stripped, and her clothes were taken – including the orange shirt.

“I didn’t understand why they wouldn’t give it back to me, it was mine! The color orange has always reminded me of that and how my feelings didn’t matter, how no one cared and how I felt like I was worth nothing. All of us little children were crying and no one cared.” - Phyllis Webstad, Founder, Orange Shirt Society.

On September 30, we wear orange to remember Phyllis’ story and the 150,000 Indigenous children like her who were taken from their families, communities, and cultures.

You can hear more about Phyllis' story in A Day to Listen, which was a collaboration to amplify, elevate, listen to, and learn from Indigenous voices. Listen at https://m.soundcloud.com/user-820141028/phyllis-webstadt?in=user-820141028/sets/a-day-to-listen

01/07/2021

Virtual Veterinary Solutions is closed July 1, 2021.

We will return to regular hours on July 2, and will answer phone calls at 7:00 am AST.

17/06/2021

❤🧡💛💚💙💜
All are welcome! Virtual Veterinary Solutions celebrates diversity and inclusion in our community. Happy Pride Month!
🌈🐶😻

22/04/2021

📢Shoutout to the other half of our inspirational team!

We want to introduce you to Amanda, Jean, Chelsie, Grace and Sandi!
(missing Vanessa, but you are a big part of the team) 🥰

Thank you, to this team who plays a vital role in veterinary care to each of the hospitals. Our clients hear your smiles, compassion and understanding and we appreciate all you do for the clients and their pets. We want to thank you for working so closely with each of the hospital teams and please know how much each of you are valued for the exceptional job you do! 😻🐰🦜🐕🐈

21/04/2021

📢 We are thrilled to introduce our team members this week!

We want to introduce you to Emma, Christle, Saskia, Jodi and Christine 😻

Our team works incredibly hard and we wanted to thank them for their hard work, patience, strong work ethic and always smiling faces! We appreciate all you do for the clients and their pets and the teams at the hospitals. 🐶🐱🐢🐰🦜

19/04/2021

We are celebrating Veterinary Receptionist Week! 🥰

We will introduce our team this week, so keep an eye out for new posts 😻

01/01/2021

This past year has been one for the books! We just want to say how thankful we are for your support this year, and we’re wishing you and your pets all the best as we enter a brand new year.

23/12/2020

WIshing you a very merry holiday. Thank you for your support and we look forward to working with you in the new year!

09/11/2020

Do you want to become the Top Dog in veterinary care?
Virtual Veterinary Solutions manages incoming and outgoing inquiries so you can focus on the clients right in front of you. Our virtual reception services make continual customer service paw-sible.
Click the link below to learn more about our services!
🐾

Virtual Veterinary Solutions helps vet clinic owners thrive. Optimize your front end and provide exceptional customer service.

04/10/2020

We are so excited to work with the Fen Vet team and frankly we are all just a little star struck to have the opportunity to work with Veterinary Celebrity Dr Cody Creelman! Thank you for taking time to talk about Virtual Veterinary Solutions on your show today!!

12/09/2020

Wondering if allowing our team to answer all of your incoming calls will decrease your customer service?.....not at all- this is what they do! They are from the vet industry and are highly trained in customer service, triage and scheduling- they use your software and update your medical records after each inbound or outbound calls- and strategically schedule your appointments right in your appointment software.
They are so great that they get beautiful letters from clients they will never meet in person showing appreciation for their compassion and level of care.
Meet Miranda, one of our amazing veterinary technicians who received this beautiful card this week after helping a client and her pet!
Check out www.virtualvetsolutions.com and ask us how we can help decrease the workload and chaos in your hospital today!

11/09/2020

Customer Service comes from a commitment and a desire to take the best possible care of our clients- and it starts with a simple decision to smile when you answer the phone- even though our customers can’t see us, our entire team knows that a smile can be felt!
Meet Amanda one our or Virtual Veterinary Solutions RVT team members
Like the rest of our team- Her smile brightens every call and her clients feel her care and warmth
Contact us to find out how we can help you serve your customers better!
www.virtualvetsolutions.com

15/07/2020

If you could enroll your front or phone receptionist/client rep in a rock star course that teaches all the things they need to be valuable and make your practice successful-
1. would you pay 5 k for a 12 week course?

2- if it’s for a current employee would you prefer 3 days course 2 days off per week or 4 hrs/day- 5 days a week?

We are super excited about this virtual online training initiative- we have rock star trainers and the focus and topics will blow your mind!
Thanks in advance for your insight! We will make more announcements soon, but need your thoughts on this one!

3. Would you hire a grad???

TIA!!!

25/04/2020

Today is World Veterinary Day! 🐾 We want to send a HUGE THANK YOU to all of the amazing veterinary teams out there who are so dedicated to their work, even during these difficult times.

Virtual Veterinary Solutions is honored to be able to work alongside our veterinary teams and help them do what they do best - take care of our beloved pets!

Join us in sending love to all the veterinary teams today! ❤️

11/04/2020

Happy National Pet Day! 🐾
During times like this, we realize just how much our furry family members mean to us. Please brighten our day by sharing your pet pictures with us!

23/03/2020

We would like to say a huge thank you to Gagetown Distilling and Cidery for providing hand sanitizer to our team today!
Thank you from the bottom of our hearts for helping us to stay safe as we take care of owners and their pets in need!

20/03/2020

During times of crisis, Virtual Veterinary Solutions can be there for you. Let us know if you need our help in any way during this challenging time.

26/02/2020

We thought we would share this beautiful message sent by a client to a hospital that Virtual Veterinary Solutions works with. If there is any doubt about our ability to connect with, and provide amazing customer service to clients, please take time to read this note- Amanda is an RVT and team member at VVS- she goes above and beyond everyday for our hospital’s clients and even though she will likely never meet these clients and patients in person- she truly impacts their lives in a positive way. Thank you Amanda and the entire VVS team for making a difference every single day!

17/02/2020

Viva Las Vegas! Our team has arrived at WVC 2020 and we are ready to help practice owners with major pain points today at booth #2137
Enjoy a massage and some great conversation about how we can help your practice thrive.

14/02/2020

Wondering what we do?

• Virtual Veterinary Solutions helps veterinary hospitals save time, improve customer service and increase profits.


• Our team consists of trusted veterinary experts and sales professionals who act as a virtual extension of your team, allowing your practice to take on more business without compromising patient and client care. You get to focus on the clients and patients in front of you, while we take of the rest!


• By integrating with your existing systems, we provide reception services, make compliance and wellness calls, coordinate appointments to fill your schedule, and make recommendations to help minimize the chaos and stress of day-to-day operations.


• We deliver a personalized customer service experience that will leave your clients, and their furry family members, feeling cared for and valued.

12/02/2020

WVC and Las Vegas are fast approaching.....
Practice Owners, Managers and decision makers- please Stop by our booth for a relaxing Massage and hear about how we can help your hospital:)
Booth 2137 WVC

29/01/2020

CEO Dr Lesley Steele is committed to continuing education and was very fortunate to work with renowned business coach Dan Sullivan and his team in the Strategic Coach 10x program over the past year- sitting in a room full of brilliant entrepreneurs and leaders inspires Dr Steele to think big for Virtual Veterinary Solutions and what we can do for our clients!

24/01/2020

Our team had an amazing time talking about our virtual integrated reception services to USA based practice owners at VMX- we are looking forward to following up with everyone! Our team managed to have a little fun while working incredibly hard!

23/01/2020

We love clients who bring Champaign to share!!!! We said thank you by providing a complimentary couples massage:) VMX 2020 was a huge success and thankfully we have lots of work to do when we get home!
Our team did an incredible job and worked super hard- even found time for a few puppy cuddles!!
Thank you to Chloe, Amanda, Miranda, Rebecca, Kimberly, and Sharon Jones Gilmore - you gave it your best and the results were amazing! Special shout out to our fierce leader Sharon for all of the planning right down to the perfect details- we appreciate you so much and couldn’t do any of this without you!!

22/01/2020

Sending a huge shout out to Author John McDonell for helping us out with a great booth giveaway- Orphans of Tarnalin is an amazing read for fantasy lovers and book enthusiasts alike! At Virtual Veterinary Solutions our goal is to create free time for Practice owners to relax and enjoy life just a little bit more every day!

22/01/2020

We are so grateful for the awesome practice owners and managers who are interested in trying our integrated reception services at VMX2020
Booth 1292

19/01/2020

Our team was here at VMX booth 1292 bright and early this morning.
www.virtualvetsolutions.com