My Guarantee: We guarantee our animals to be in perfect health upon arrival. All sold animals will have proper body weight and showing no physical signs of illness. If properly acclimated and cared for, our animals should do excellent for you. It's difficult to put a longer term guarantee on our animals because once you receive them, we have no way of controlling how they are cared for. For exampl
e, if you keep a ball python in a 75 gal tank with no heat lamp, water bowl, hide ect. We cannot guarantee health against flawed husbandry practices. Please open shipping boxes and inspect all animals immediately upon receipt of shipment. If you have any concerns regarding your order, you must notify us within 24 hours of receipt of your shipment. We want you to be happy with the animals you receive from CountrySide Reptiles; if there are any problems we need to know about them right away. If you do have trouble with any animals you receive from us within one week of receipt, please contact us and let us help you find a solution to the problem. If a replacement is necessary, we reserve the right to replace the animal with a similar animal that has the same value. If the animal cannot be replaced, we will give you credit towards a different type or towards a future purchase. We do not give out cash refunds. FEEDING Issues:
All of our snakes are guaranteed to be feeding at the time they are shipped or sold at shows. Newly acquired snakes normally begin feeding within the first week or two. However, the stress from shipping and being placed in an unfamiliar environment can sometimes make the snake go into a non-feeding mode. This is nothing to panic about, as long as there are no other health issues with the snake. Ideally, it's best to get babies, about 100 grams or less, to start feeding within 1-4 weeks. They don't have the fat reserves to survive as long as larger balls do. Older juveniles, sub adults, and adults, can go much longer. Some snakes, especially Ball Pythons, make take a month or more to feel comfortable in their new conditions and begin feeding. Keeping Ball Pythons sometimes take lots of patience! It's important not to panic when a new ball python refuses to feed. When a snake does not eat, it is not a valid reason for a replacement or a credit to be given. All of our snakes are guaranteed to be feeding at the time of shipment or sale. We want you to have success with any snakes you purchase from us and we are happy to assist you in figuring out why a particular snake is not feeding. Usually, making a few minor adjustments to the snake's environment, temperatures, humidity, etc. Don't give up on a snake just because it's being stubborn. It's just what Ball Pythons do sometimes! Choose the animal(s) you are interested in. Please contact us via message on facebook or email to make sure the animal is available. We want you to have a good experience adding our animals to your collection. When you contact us, we can give you an exact price quote including shipping fees. Shipping in the US: All of our animals are shipped Fed Ex Overnight Though SYR, live delivery guaranteed. The cost for most shipments is 50-55 per box. We can fit a large number of animals in each box so there is no additional shipping charges if you purchase a group of animals. We use insulated boxes to help stabilize the temperature. If needed, 30 hour heat packs are also used. In summer, we will use cool packs to keep the animals from overheating. For small orders, most animals are packaged individually in deli style containers with air holes. Larger orders may require us to put them in groups to save on space. If there are any losses, we need to be notified within 24 hours, with a photo or video of the deceased animal sent via email, VIDEO of 2 minutes would be preferred. We do not issue cash refunds for losses, but we do replace the animal at no charge. We ship in the late afternoon or early evening and the package usually arrives the following morning before noon. Someone must be present at the address to sign for the package. We usually ship on Mondays, Tuesdays and Wednesdays. Payment plans: I can help you setup short payment plans on animals of 300$+ a 25% none refundable deposit holds your animal and keeps him fed and cared for untill the payments are complete, due to a payment plan that exceeds 3+months no refund is avilable and if you cannot complete the plan i will give you credit in the amount you have paid on the animal to go towards a diffrent animal of your chosseing. The animal will stay here at CountrySide Reptiles untill the last payment clears then it will be shipped out asap to you.
