01/02/2025
We appreciate all of you. We want to be helpful. As we gear up for a full phone system transition please take note of our new phone number (410) 697-1800. It will work for texting and calling. Our old number will also work for awhile but transitioning now will be good.
A few other items to note: business hours are: 7a-5p M-F. Many days we work well beyond this like yesterday 6am-12:30 midnight.
We want to provide good service and the time is here to further refine some boundaries to make sure we can do so:
We are no longer monitoring text messages during the weekend or after hours. Last weekend we received 146 text messages from after 5 Friday through Monday 7am. This weekend appears to be on steam for the same. This non essential extension of our work hours is…too much.
Text is a convenient method of communication and we are working to provide it. If a text message goes unanswered during normal hours (beyond a few hours or so) please call and leave a voicemail. If a text message goes unanswered after hours please send it again during normal hours.
We would appreciate all messages being held to business hours.
Non urgent after hours voicemails are now available. They’ll be returned the next business day and won’t bother us a bit. There is an emergency voicemail box as well; that will be returned fairly quickly most times and there will be a fee just for the return call.
We want to be here to help and advice will still flow for free as always during normal business hours.
Thank you all so much for helping us as we grow to serve you.