13/02/2024
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Terms of sale!
Mental Reptile is located in Løken, Norway and can allow collection in person at a mutually agreed time.
The Morph Market page is always updated, so if an animal is still on the page as available, it is available.
Geckos not marked specifically as “male” or “female” are being sold as uns*xed or probable/possible male or female this is not a guarantee of their s*x.
After purchase you may use the photos from us at Mental Reptile as long as you do not alter them in any way or remove the watermark, and you must give photo credit for the photo.
SHIPPING: If collection in person is not possible, A courior for shipping can be arranged. Alternatively the animal can be taken to the Norwegian/Swedish Expos free of charge. International shipping can be arranged.
We reserve the right to refuse sale. We will not sell a gecko to people under the age of 18 without parental consent. No geckos can be considered or reserved, until payment or a deposit has been received. If you send payment, it is assumed that you have read and agreed to these terms!
NON-REFUNDABLE, NON TRANSFERRABLE DEPOSIT: Please make sure you are 100% committed before purchasing a gecko as we reserve the right to keep a 25% non-refundable deposit if you change your mind on a sale after making payment (whether you wish to cancel the transaction).
PAYMENT PLANS: Payment plans will only be considered for animals over €100 with a 25% non-refundable deposit. Full payment must be received within 30 days (unless other arrangements have been made) or the deposit will be forfeited and we will relist the animal for sale.
LOSS OF CONTACT: If you purchase a gecko then suddenly disappear without warning we will attempt to contact you for 2 weeks. If we have not heard from you by the end of the two week period the animal will be re-listed for sale and any payments you have made will be retained by us as compensation due to us holding the animal back from other potential sales*.
LIVE ARRIVAL/SEVEN DAY HEALTH GUARANTEE: We offer a live arrival and 7 day health guarantee** if the following criteria is met: You should contact us as soon as you have received your gecko(s). Just to let us know it has arrived safely. Please make sure you are aware of this point, as if the gecko sadly dies in transit no refund will be issued. Once the gecko leaves our premises we are no longer responsible for their welfare.
DROPPED TAILS: Dropped tails during shipping are not covered by our guarantee and we will not take responsibility for this, as that is out of our control***.
In the unlikely event that an animal is DOA we will require photographic evidence within one hour of arrival. Additionally, if you have any concerns about the health of the animal within the first 7 days you must contact us so that we may help you identify and resolve the issue. Failure to do so will void the health guarantee. You will be asked questions about your husbandry – please do not take offense at this.
REPLACEMENT ANIMAL: If all of the above criteria is met and you qualify under our health guarantee we will replace the animal with a comparable animal from our available stock if one is available or we will issue credit toward a future purchase. You will be responsible for courier costs for the replacement animal. WE DO NOT OFFER CASH REFUNDS.
NOT COVERED BY OUR HEALTH GUARANTEE: Conditions that result from poor husbandry, dehydration, tail loss, choking/impaction from substrate or feeder insects that were too large, burns, and injury resulting from accidents or overheating.
* It is important that you let us know if you will be unavailable for a period longer than two weeks so that we don’t think you have disappeared.
** International sales are exempt from this guarantee as there are far too many hands involved over such a long period of time.
*** PLEASE TAKE NOTE THAT IF AN ANIMAL DROPS IT’S TAIL IN OUR POSSESSION BEFORE BEING SOLD, WE WILL NOT REFUND THE BUYER THE DEPOSIT IF THEY DECIDE THEY NO LONGER WANT SAID ANIMAL.
