OVForm

19/12/2024

Did you miss this?

Don't worry, it's available on replay.

Everything you need to make sure that issuing AHCs is profitable, keeps customers happy and doesn't overwhelm your team.

Plus there's a special discount for you if you sign up after the webinar

You can watch it here:

Imagine the AHC practice process as a journey from the initial phone call enquiry until the pet crosses the EU border. There are multiple practice team members involved a

05/12/2024

🚨 Reminder: Don’t Miss This Webinar! 🚨

📅 Date: 11th December
⏰ Time: 12:30 GMT

Webinar: Perfect Your Practice AHC Process

🔍 This session will guide you through optimising your practice's AHC (Animal Health Certificate) process from the first enquiry to the pet crossing the EU border. Learn how to:
✔️ Improve efficiency in your practice.
✔️ Get your team aligned and confident.
✔️ Keep clients happy while balancing other tasks.

💡 Gain insights from OVForm’s experience with practices that have mastered this process.

👉 Sponsored by OVForm this is your opportunity to fine-tune your approach and elevate client satisfaction.

📌 Don’t miss out—join us live and take part in the conversation: https://ow.ly/LKPJ50Uk2AN

02/12/2024

Find More Time for What Really Matters with the 15-Minute AHC

Are Animal Health Certificates (AHCs) taking up more time than you'd like? If your team is spending hours on paperwork, it’s time to make a change.

In my FREE Masterclass: Perfect Your Practice AHC Process, I’ll show you how to streamline your AHC process so you can issue them in just 15 minutes—giving you and your team more time for what matters most:

✅ Exceptional patient care
✅ Strengthening client relationships
✅ Running a more efficient, profitable practice

What you’ll learn:

How to cut AHC processing time down to just 15 minutes with simple, effective changes.
Time-saving tools and strategies that improve your team’s workflow.
How streamlining AHCs can boost profitability and enhance client satisfaction.
Imagine a practice where:
✔️ AHCs are no longer a drain on your team’s time.
✔️ Your team is focused on patient care, not paperwork.
✔️ You run a more efficient practice with happy clients and a confident team.

📅 Register for this FREE training today and start reclaiming time for what matters most.
➡️ https://buff.ly/3CQ8GW0

Let’s make AHCs faster, simpler, and more profitable for your practice.

Imagine the AHC practice process as a journey from the initial phone call enquiry until the pet crosses the EU border. There are multiple practice team members involved a

29/11/2024

Tired of AHC Complaints Draining Your Time and Energy?

Animal Health Certificates (AHCs) are a vital service for your practice—but when things go wrong, client complaints can pile up fast. Miscommunications, delays, or simple errors can damage your reputation and stress your team.

That’s why I’m joining forces with Webinarvet to present a FREE Masterclass: Perfect Your Practice AHC Process.

💡 What you’ll discover:
The Top 5 Reasons Why Clients Complain About Their AHCs—and What You Can Do About It.

Here’s what you’ll take away:
✅ How to prevent the most common AHC errors that frustrate clients.
✅ Communication tips to ensure clarity between your team and clients.
✅ Simple, practical changes to eliminate complaints before they happen.

Imagine running a practice where:
✔️ Client complaints about AHCs are a thing of the past.
✔️ Your team is confident, efficient, and stress-free.
✔️ You can focus more time on delivering exceptional patient care.

📅 Reserve your spot today and learn how to build an AHC process that keeps clients happy while saving time and energy.
➡️ https://buff.ly/3CKrMwy

Let’s make AHCs an asset for your practice, not a liability.

Imagine the AHC practice process as a journey from the initial phone call enquiry until the pet crosses the EU border. There are multiple practice team members involved a

27/11/2024

Veterinary practices across the UK are grappling with the challenge of managing Animal Health Certificates (AHCs). Done right, they can be a profitable, client-bonding service. Done wrong, they drain time, energy, and resources—and create stress for your team.

That’s why I’m collaborating with Webinarvet to present a FREE Masterclass: Perfect Your Practice AHC Process.

💡 During this session, we’ll tackle the big question:
Are AHCs helping your practice grow or quietly eating away at your profits?

Here’s what you’ll learn:
✅ How to streamline your AHC process so vets complete certificates in 15 minutes.
✅ How to turn AHCs into a stress-free, profitable service for your practice.
✅ How to avoid common mistakes that lead to client complaints and wasted time.

Imagine a practice where:
✔️ Your team knows exactly what to do, every time.
✔️ Errors and miscommunications are a thing of the past.
✔️ You save up to 75% of the time spent on AHCs—time that can be reinvested into patient care.

📅 Register for this FREE training today and take the first step toward transforming your AHC process.
➡️ https://buff.ly/3CKrMwy

Let’s make AHCs work for your practice, not against it.

Imagine the AHC practice process as a journey from the initial phone call enquiry until the pet crosses the EU border. There are multiple practice team members involved a

18/11/2024

If your practice does AHCs this is for you!

🚀 Streamline Your AHC Process: Join Our Upcoming Webinar! 🐾

Master the journey of Animal Health Certificates (AHCs)—from the first enquiry to the pet crossing the EU border! Learn how to build a clear, efficient process that empowers your team and keeps clients happy, all while boosting your practice’s efficiency and profitability.

💡 What You’ll Gain:
-Insights into linking efficiency with profitability
-Steps for a smooth AHC process, from initial enquiry to departure
-SOPs and resources to make pet travel a breeze for your team
-Tips on handling peak demand and avoiding common pitfalls

🗓️ Tune in live on Dec 11th at 12:30 GMT—brought to you by OVForm Don’t miss it: https://ow.ly/46cW50U4f7I

18/11/2024

When it comes to Animal Health Certificates (AHCs), even the tiniest mistake can create a big problem.

A missed checkbox, an incorrect date, or an unchecked box could mean border delays, extra costs for clients, or frustrating paperwork corrections.

But with OVForm, those worries become a thing of the past.

Our platform is designed with built-in error checks, automatically validating the information you enter to catch anything that might be missing or incorrect.

This makes it very difficult to issue an invalid AHC, reducing the risk of last-minute stress and ensuring a smooth journey for your clients’ pets.

OVForm has your back, so you can confidently complete AHCs in just minutes, knowing that each certificate is accurate and complete.

Ready for a simpler, error-free way to handle AHCs? Give OVForm a try for free today!
buff.ly/3H8qisv

11/11/2024

Top tips for getting AHCs done in under 15 minutes

If you're tired of AHCs taking up your day, here are some tried-and-true tips for getting them done quickly and accurately—under 15 minutes, start to finish!

✅Organise Your Info In Advance
Before diving into an AHC, make sure you have all the necessary details at hand: pet’s microchip number, vaccination dates, owner’s contact information, and travel destination. A few minutes of prep can save a lot of back-and-forth.
✅Use a Digital Platform
Platforms like OVForm simplify the process by storing client and pet information, so you only need to enter details once. For frequent travellers, this can cut down form-filling time considerably.
✅Double-Check Data Entry
Mistakes on AHCs can be costly. Using a platform with built-in validation (like OVForm) ensures the data is accurate and complete, alerting you if anything’s missing or incorrect. Make sure your vaccination certificate matches the information on the AHC by using OVForm to generate a rabies vaccination certificate- we use the data you’ve entered so it will always be consistent.
✅Delegate and Collaborate
If you work with a team, share the workload. Let your support staff input routine details like owner and pet information, while you handle the certification. OVForm lets multiple team members collaborate, making the process even faster.
✅Automate Where You Can
Choose a system that automatically formats AHCs for EU travel destinations. OVForm generates certificates in the required EU languages, so you don’t have to manually adjust or reformat anything—just sign, stamp, and you’re done.

Using these tips, you’ll find yourself completing AHCs quicker than ever, with accuracy and confidence.

Want to save even more time?

Try OVForm for free today, and see how easy it can be to get AHCs done in just one consult slot! buff.ly/3H8qisv

21/10/2024

How much time do your vets need to complete an AHC?

We asked over 40 practices and here was the answer:

25% 30 minutes
50% 45 minutes
25% 1 hour

As it's now possible to send the pet owner a link to fill in their own AHC with OVForm we reckon a single consult is all that's needed. All the OV needs to do is check through the answers, add rabies vaccination details, scan microchip, stamp and sign AHC and make a copy for practice records.

If you're wondering how your practice could streamline AHCs have a look at our survey, we're collecting data about AHC process and in return you get free resources for your team. Click here to participate in the survey: https://buff.ly/3WtCHB9

17/10/2024

High praise indeed! Not sure whether OVForm will make you this happy? Try it out and see for yourself at buff.ly/3H8qisv. No strings trial

14/10/2024

Why most vets hate completing AHCs

☹ Extra paperwork: I have never heard a vet say they studied for 6 years because they wanted to issue export certificates

☹ Not their focus: One practice I spoke to said their time would be better spent treating animals - fair enough that is important work!

☹ Complaints due to errors: Major border drama if there’s an error and there’s so many ways this can happen

Here’s the question I’ve been investigating: how can practices offer an AHC service that keeps their clients and staff happy and is profitable?

Ideally,
✅Minimise vet time doing paperwork so they can crack on with important vet jobs
✅Implementing a great process from start to finish to keep clients happy and prevent complaints
✅Make sure everyone has what they need to get the job done without feeling stressed

To find out more, we asked a lot of practices what they do, what’s going well and what isn’t and put our findings into this article published last week in the Vet Times.

Here’s the link:
https://buff.ly/3zvSXtE

If you’d like some free resources to help your practice plus some extra information that didn’t make it into the article, you can complete our survey here: https://buff.ly/3WtCHB9

Beverley Ho and Mary-Anne Frank share some top tips to improve the process of completing these.

10/10/2024

Lack of time and stress are some of the biggest issues vets have in a busy practice. Let's help fix that!

See what OVForm can do for your AHC process by using our no strings trial at www.ovform.com

07/10/2024

Top 5 Complaints practices receive about AHCs

We’ve been compiling data from practices about their AHC processes. We asked: What complaints has your practice received in the last 12 months around AHCs? The results showed there are a few areas where practices can improve their processes.

The top 5 reasons practices receive complaints are:
Invalid AHC
Rabies vaccination issue
Pet owner not understanding requirements
Pet owner given incorrect information
Price

It turns out that it’s more than just invalid AHCs causing issues, it’s also communication within the team and with the pet owner.

If your practice is struggling with complaints around AHCs, please complete our survey and we’ll give you some ideas and resources to improve your process and avoid complaints
https://buff.ly/3WtCHB9

03/10/2024

We know how easy it is to make an error on an AHC, that's why we check every box is ticked and date valid for the journey.

If your practice is getting complaints from the border then you may find this useful. Find out more at www.ovform.com

26/09/2024

We know how tough it is in practice at the moment so we are so happy that OVForm not only saves vets times but reduces their stress too ❤

www.ovform.com

25/09/2024

I really want to know if anyone has actually done an AHC for a ferret yet!

Anyone?

24/09/2024

Here’s the question I’ve been investigating: how can practices offer an AHC service that keeps their clients and staff happy and is profitable?

Ideally,
✅Minimise vet time doing paperwork so they can crack on with important vet jobs
✅Implementing a great process from start to finish to keep clients happy and prevent complaints
✅Make sure everyone has what they need to get the job done without feeling stressed

To find out more, we asked a lot of practices what they do, what’s going well and what isn’t and put our findings into this article published last week in the Vet Times.

Here’s the link:
https://buff.ly/3zvSXtE

If you’d like some free resources to help your practice plus some extra information that didn’t make it into the article, you can complete our survey here: https://buff.ly/3WtCHB9

Beverley Ho and Mary-Anne Frank share some top tips to improve the process of completing these.

07/08/2024

Are you experiencing a high demand for AHCs and feeling the pressure?

Instead of declining AHC appointments and referring clients elsewhere, consider the following options:

1. Dedicate extra time for AHC appointments in the weeks that demand is highest (you can look at previous years on your PMS to see when this happens).

2. Bring in a peripatetic OV. Keeping clients in-house will likely improve client satisfaction. At OVForm, we can connect you with an OV so get in touch if you need help with your workload!

Let us know how you're managing high demand by doing our quiz: https://buff.ly/3WtCHB9
We'll share our best ideas with you in the results section.