13/11/2024
Standards matter.
Standards ensure safety, quality, and reliability. They protect the environments and health of animals.
There’s nothing worse than going on vacation only to come home to a sick and stressed out pup. We get that, we really do! That’s why we aim for the highest level of excellence.
If something critical happens during your pups stay (which almost never happens) you will know as soon as we notice it! We will not hide or lie about things to make us look better or protect our pockets. We won’t wait for pickup to notify you about any health or safety issue we see. Our goal is not to ruin your vacation, rather it is to cultivate trust. And to ensure your dogs are ok.
We treat your dogs like they’re OUR dogs. We don’t want them stressed or sick. Our core values are: excellence, integrity, honesty and loyalty.
We follow instructions carefully with food and/or medications. We don’t do what “we feel is best” over what parents request. If there are any concerns, you will be notified; they will ALWAYS be discussed with you first.
We are about comfort and clean. Our weekly deep cleans include treating astroturf, fogging crates, washing fabrics, steam cleaning rugs and more. We never share food bowls and always sanitize clean them after meals. Dogs are given comfy beds, and we don’t crate them all day long; just for eating and sleeping (at night or during our one nap per day).
We are not perfect, and love that our clients give us continual grace to grow more excellent by sharing how we can improve. We welcome all and any feedback. And we love your dogs… we really, really love them.