05/02/2022
TOS - Terms Of Service
Thank you for letting us help you with your new scaly family member! 
By purchasing reptiles from "The Zilla Villa", you are acknowledging that you are the age of majority in your province and that you have read, understood, and agreed to these terms and conditions listed below.
If you want to place a reptile on hold you may do so by paying a non-refundable 30% of the purchase price. The remaining 70% must be paid in full within 30 days of when the deposit was placed. It is solely the customer’s responsibility to remember to pay the remaining amount owed. If the reptile has not been paid in full at the 30 day mark, any money paid in the remaining 70% will be refunded and the reptile will be placed back on the market. IF we do not hear from you after 6 month, the refund will be void due to the cost of upkeep.
Payment plans are available on a case by case basis & are only available for reptiles over $250CAD. Arrangements MUST be agreed upon in writing by both parties.
For reptiles that can drop their tails We are also not responsible for tail loss before, during, or after transportation or while reptile is being held/paid off. Unfortunately, these things happen and it is out of our control. We also don’t do refunds for tail loss as it doesn't effect the lineage, quality of life, breeding, or value of the gecko.
As of right now we don’t ship but that is soon to change. We do offer a 7 day health guarantee. The Buyer is responsible for letting us know when the reptiles arrives within 1 hour of the reptile arrival to ensure that the gecko did indeed arrive safely. Failure to contact us will result in the 7 day health guarantee being voided. If your reptile becomes sick or passes away within those 7 days, a refund for the amount paid for the reptile, or credit towards another reptile will be provided depending on what the customer chooses. Health guarantees do not cover injury after arrival. Examples being: injury from other pets, burns, tail loss or if buyer has poor husbandry.
Returns are NOT an option for a number of reasons, should you have personal hardships or are experiencing buyers remorse we unfortunately will not be able to trade or buy back your reptile. However we do accept surrenders on all of OUR reptiles sold, but they must be in apparent good health. You must understand that reptile coming back to us have to be quarantined which eliminates our ability to re-home the animal in a timely manner.
All reptiles sold as "Male" or "Female" are guaranteed to be those sexes. All reptiles sold as "unsexed", "possible male" or "possible female" are not guaranteed as they are our best guess based on weight and pore visibility & therefore don’t qualify for a refund.
If you have any questions or inquiries, feel free to contact us by direct message on Facebook.
Thank You!