23/03/2020
NOTICE TO CLIENTS REGARDING COVID-19, EFFECTIVE SATURDAY MARCH 21ST:
For your safety as well as that of our staff, we are providing CURBSIDE SERVICE. This will reduce the risk for both staff members and clients as human-to-human interaction is believed to be the primary mode of transmission. Here is what you need to know:
SCHEDULED APPOINTMENTS, GROOMING APPOINTMENTS, BOARDING AND SURGICAL ADMISSIONS:
Your release forms and new patient history form will have been emailed ahead, please complete, sign, and return them as quickly as possible prior to your appointment.
When you arrive, please park in the designated spaces in front of the building or as close as possible. Call inside upon arrival and the receptionist will take your credit card information to process payment over the phone. A staff member will come to you to retrieve your pet and you will be asked to wait in your car.
For boarder or surgical admission please wait for the staff member to return your carrier before leaving.
All communications will be made via phone. We will call you when your pet is ready, and will bring your pet to your vehicle along with any medications, receipts, and discharge instructions.
EMERGENCY ADMISSIONS:
When you arrive, please pull in front of the door, or to a spot nearest the door and request entry. Only one person may accompany your pet to fill out paperwork and process your deposit. A credit card must be left on file for any further payment necessary after the doctor's assessment. All patients will be taken to the treatment area to be assessed. After filling out paperwork, we ask that you wait for further updates in the car. Communication including acquiring the pet's history as well as findings from the exam, treatment plan, and any further deposit necessary will be made over the phone.
MEDICATION REFILLS AND PICKUPS, FOOD PURCHASES:
If your pet is in need of a medication refill, we ask that you call 24 hours ahead to request a refill. For diet purchases, please call ahead to ensure we have what you need in the quantity you desire. Our the receptionist will take your credit card information to process payment over the phone. When you arrive at the hospital,
