Salon Terms and Conditions
When your dog is with us, their health and welfare is our main concern at all stages of the grooming process. Should we believe your dog is experiencing any fear or stress at any time, we may require extra time to overcome this problem. During grooming, it is possible pre-existing conditions are noticed, which you will be informed of, in order you can seek veterinary a
dvice.
Extremely rarely accidents can happen whilst grooming, or medical issues can arise.
-In the unlikely event of this happening you authorise us to seek emergency veterinary treatment. At our salon we operate strictly by appointment.
-This helps ensure a calm, low risk environment. The only time more than one dog is allowed in the grooming area is when they are from the same household.
-If you have two dogs, only one of whom is being groomed, and they are not used to being apart, the second can remain at our discretion. Time Keeping
- Our appointment slots are timed to each individual dog, with a period to try and prevent any overlap.
- If you are late, we may have to cancel the groom and reschedule. Pricing
- Prices vary and will depend on the following:
- The dogs coat is well maintained free from knots, matts, and tangles
- The dog is well behaved, shows no aggression and groomed at our recommended periods.
-The dog is not overweight or over-sized for the breed.
- Charges will be incurred for matted coats, those that are poorly maintained, or dogs with fleas. Payment can be made by card, cash or bank transfer. Cancellations and No Shows.
- We appreciate that sometimes you may need to rearrange your dog’s appointment. if this is done with more than 48 hours’ notice there will be no charge.
-Any failure to show or cancellation with less than 24 hours’ notice (except in extreme circumstances) will result in the half the fee being payable, and no further appointments been booked until payed. (We practice Humanity Before Vanity)
-Should a dog be presented with a matted or neglected coat, if our opinion is that it will be kinder to shave the coat back completely, this will be done in compliance with The Animal Welfare Act 2006 (Sec 5. – Animals are to be protected from pain, injury and suffering).
-This incurs extra charges due to time and extra wear and tear on equipment.
-In instances where the above is necessary, it can lead to skin irritation and other conditions.
-On some breeds the coat may not grow back in the same manner. Boop The Snoot Dog Grooming will not be liable for any effects which may arise from this. Aggressive and Poorly Socialized Dogs
-If a dog exhibits aggression or behavior we have not been informed of prior to the groom, the session will be stopped immediately, and half the fee incurred.
-We must be informed prior to grooming of any previous history of biting or aggression.
-Your attention is drawn to the dangerous dog’s act which holds owners liable for bites and Injuries. Please ensure your dog has toileted before attending their appointment to avoid any accidents. Grooming Feedback:
- After each session we will inform you of any problems we have encountered, or any concerns we have re your dog.
- This is the time to inform us of any concerns you have in relation to the groom.
-Most of our business is repeat custom, and we wish to maintain our standards and reputation.
- We often take pictures to show examples of before and after work and to use for training and information