04/01/2023
Here is an updated version of my policies for the new year! please read through and i will also have them posted on my website and when you go to book your appointment with me or online.
2023 policy updates
these policies are made with the happiness, safety, and quality of each dog in mind. I created these so that I may perform the best stress-free experience and environment for each pet, pet parent and myself. I will keep these posted on my website as well as in my agreement terms upon booking. Thank you!
PET HEALTH CONDITIONS
Your dog's safety and comfort is our primary concern. Please do not come to an appointment with an ill or injured pet. If your dog is showing signs of illness, has open wounds, or has an injury please call and reschedule your appt. For the safety of your pet and other pets we will not groom an ill or injured pet. Allergies and Sensitivities: Please advise us of any allergies, sensitivities, or pre-existing medical conditions so we can avoid aggravating the health issue and even help alleviate the discomfort. Please let us know of any prior grooming history you or your dog may not have found satisfactory. We want to avoid the repetition of poor or unpleasant experiences or situations.
MATTED OR NEGLECTED COAT AND SHAVE-DOWNS OR CUSTOM CUTS
Allowing a pet’s coat to get matted is not only very uncomfortable, but unhealthy for your pet. Excessive matting can be avoided with regular grooming appointments. De-matting will not be done if it causes pet undue stress or pain or if the pet is under a year old. Excessive de-matting is a painful, time-consuming, and costly procedure that can cause extreme discomfort and can aggravate (or cause) skin problems. In the circumstance where your pet cannot have its mats brushed out or the expense is too much, your pet will receive a “shave down” to remove the mats. Under this circumstance, a shave down is the more compassionate or economical way to groom your pet. Mats are constantly pulling the skin of your pet and are always painful. When ears become matted, it is possible for swelling and break-through bleeding to happen, especially from head shaking and around the tips of the ears. Shaving mats can show bruises, scrapes or other health issues that were hidden before. ONLYPAWS GROOMING will not be held liable if this should arise. Shave downs or custom cuts that are outside a basic pet trim or breed standard cut will be discussed and the groomer will perform the cuts to the best of his/her understanding of client’s directions and his/her ability but no other guarantee is made. Note: shaving of your pet may dramatically change your pet’s appearance and the hair will be very close to the skin. This may expose pre-existing skin conditions.
AGGRESSIVE PETS
ONLYPAWS GROOMING not take aggressive pets or pets who bite for the grooming process. You must inform us if your pet has ever been turned away from another groomer or if they have ever shown signs of aggression such as growling, scratching, snarling or biting. We consider the terms "nipping and snapping" to be biting If your pet is biting and cannot be calmed or safely groomed you will be called to pick up your pet and the full grooming bill must be paid. If you know your pet becomes upset or is sensitive about a part of the grooming process, for the safety of your pet and us, you must inform us before your appointment date. Knowledge of your pets fear of nail clipping, de-matting, drying, etc. helps us successfully groom your pet and make the experience easier and, in most cases, help your pet overcome this fear. Pets who struggle for aspects of grooming are at greater risk for nicks, quicked nails, or a haircut that isn’t quite perfect looking. We always take great care to ensure your pet is not injured during grooming, but pets who are biting or struggling put themselves at greater risk for this happening. ONLYPAWS GROOMING will not be held liable for these types of injuries or for haircuts that are less than satisfactory.
ELDERLY PETS
We will use extra care and patience for older pets. Elderly pets are a special appointment and require extra time. Please let us know if your pet needs this specialized appointment. Grooming elderly pets can cause mental or physical stress due to grooming being much more tiring for the pet, especially arthritic pets. Due to this, we will at times have to do a much simpler cut for your pet’s health and safety or stop the grooming process. Pets who can no longer stand for long periods or require lots of breaks during the grooming process may have an extra charge added to their bill. Please be sure to notify us of any health conditions that might make your pet uncomfortable during the bathing, drying, or clipping phases. Any grooming which takes place on an elderly or frail pet is conducted at your risk and ONLYPAWS GROOMING will not be held liable for mental or physical stress the grooming process may cause.
PETS WITH FLEAS
I ask that if your pet has fleas to not bring them until they are fully treated and gone. with this being my home and having other animals here the risk is just too high. if the dog is on my table or in the tub and fleas are found you will be charged a 10-20$ flea bath charge, which is not guaranteed to kill all fleas depending on the amount.
PRICE INCREASES
Prices will increase $5-$10 per pet every October 1st to keep up with quality of products and expenses.
WEIGHT LIMIT
As I am a solo groomer and may not normally have extra help, I can only handle so so much of a large pet. I have equipment that does help me with large dogs but if the dog is very uncooperative then I may not be able to groom them. Any dog over 90 pounds will only be approved upon private discussion. Please keep in mind I will need to be able to get them in my tub, on my table and groomed safely. if I cannot safely handle the pet then they will be sent home.
CANCELLATION AND NO SHOWS
I know emergencies may come up or the appointment may be forgotten, as we are all human. Everyone does receive a reminder text the day before their appointment to confirm, cancel, or reschedule. If an appointment needs rescheduled I ask that you please give me a 12 hour notice so I may fill that slot. if you cancel after that 12 hour mark more than 3 times then I will require a non refundable deposit of half the payment of the next groom in order to be rebooked. if you no show your appointment fore than two times then I will require a non refundable deposit for full payment for the next groom in order to be rebooked.
VACCINES
Under 16 weeks: Puppy Starter (Parvovirus, Hepatitis, Distemper). Puppies must have completed at least 2 sets of shots before being admitted into the styling salon.16 weeks and older: All dogs must have their rabies, booster, and Bordetella (kennel cough) shots up to date. Vaccinations must have been administered at least ten (10) day before their scheduled appointment. We may refuse service for failure to comply. You may fill out your vaccine form online when booking or send me a picture of your records to 317-548-0838.
Thank you everyone for understanding and supporting my buisness, if you have any questions please reach out to me at 317-548-0838 or message me on facebook.
