25/02/2022
Live Axolotl Orders:
Guarantee and Delivery.
We will refund you 100% of the order cost after an order has been placed as long as the order has not been shipped. There are NO refunds on orders that have already been shipped out.
We offer a live on arrival guarantee on orders shipped with Priority Shipping or Overnight Express Shipping.
You must inform us in writing within an hour of delivery if the Axolotl(s) did not survive the trip (DOA) or if there are any issues with your order. Pictures documenting the condition of the shipment, including pictures of the Axolotl(s) and shipping label, are required within 1 hour of delivery to be qualified for a refund or replacement. The first option is having us ship you a replacement Axolotl, although shipping costs will be the responsibility of the customer. If the replacement animal is DOA, we would then refund your purchase price (excluding the shipping costs) via PayPal or credit card, depending on your method of payment. Keep in mind, we are very reasonable people and understand that every situation is different. We will work with you to find the best solution. The second option in the case of a DOA animal is an immediate refund, less the shipping cost.
We deeply value your satisfaction.
We are unable to ship live Axolotls to states in the US where it is illegal to own or import axolotls. These states include: New Jersey, California, New Mexico, Maine, and Virginia.
We will endeavor to deliver the Product(s) as soon as possible after confirmation of your order. However, we cannot accept responsibility for loss or damage caused by any delay in delivering the Product(s). We will try to keep you informed in the event of any delay.
Delivery will be to the address specified by you when ordering.
As soon as the Product(s) are delivered to you, you become the owner of those Product(s) and the risk will be passed to you. This means that you will be liable for any subsequent damage, loss or destruction to the Product(s).
Please note that we are unable to influence the delivery of any parcels once they have left our facility. Please ensure you have entered the correct delivery details prior to confirming your order. If we are unable to deliver due to wrong information being input at the order stage, you will still be charged for all original and additional re-delivery costs.
Should you feel that your order has become lost or was unable to be delivered to you, please contact us after 5 days. Please note that we will try our best to resolve this issue, but we may feel it is appropriate to refund your order after a second delivery attempt.