21/01/2020
Terms & Conditions:
Home and Pet Advantage is also referred to as: “We/Us". The Client is also referred to as “Client”, “You(r)”, and “Owner.”
We agree to visit your home when you book services with us and will provide good, quality pet care for your home and/or pets, as requested by the you, the Client.
ARRANGEMENT/AGREEMENT OF SERVICES
An arrangement or agreement of services is either the written or verbal agreement between us, Home and Pet Advantage, and you, the client, regarding the desired and expected needs of the client for their home and/or pet(s). Written or verbal agreement can include, but is not limited to: email correspondence, text, hand written notes, phone conversation or in-person correspondence during consultation. The client desired arrangement of services will be carried out to the best of our abilities.
PRIVACY POLICY
Your privacy is important to us. Home and Pet Advantage will ever share or sell your personal information to a third party and we protect the information and/or personal properties we obtain from you. Any private credit/debit method information is obtained for payment of services purposes and/or emergency veterinary care, if applicable, only. This notice describes our privacy policy as it relates to the collection, protection and disclosure of such information resulting from credit card transactions and client registrations and profiles.
ACCEPTABLE PAYMENT METHODS
We accept cash, check, credit or debit. We can also email an invoice payable online by credit or debit. There is a fee for debit/credit or invoice processing. We require check payment 5 business days prior to start date. There is a $35 returned check fee.
DEPOSITS AND PAYMENTS DUE
For pet / home sitting services, a 50% deposit is required to hold your dates of service.
For on-going arrangements/dog walking, payment arrangements can be made during consult. All payments for weekly / bi-weekly services are due the week prior to service.
EMERGENCY
Should an emergency, that constitutes any immediate medical, fire or law enforcement attention, you the client will be notified at the earliest opportunity. Clients are required to fill out our Emergency Form during consultation.
CANCELLATIONS POLICY
Our cancellation policy is as follows, with no exceptions:
Pet and/or Home Sitting: Cancellations must be made within 10 business days of the start date for a full refund. Cancellations within 5 business days will incur a fee of 50% of the total service arrangement. After 5 business days, there is no refund for cancellations.
Holiday Visit Cancellations: Cancellations must be made within 7 days of the start date for a full refund. Cancellations within 3 days of the start date will incur a fee of 50% of the total service arrangement. After 3 days, there is no refund for cancellations.
**Paid deposits and fees can be used as credit for rescheduled dates.
Dog walking: We require 24 hour advance notice for cancellation with a refund.
There is a $5 late fee for invoices past due by 5 business days.
REFUND POLICY
Please refer to the cancellation policy for information on refund pertaining to cancellation of services.
No refund is given if a client departs later or returns earlier than originally outlined in the arrangement of services. No exceptions.
HOLIDAYS
We pet sit 365 days a year. We do charge a holiday fee of $10 per visit on the following holidays: New Years Eve, New Years Day, Easter, Mothers Day, Memorial Day, Fathers Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve (all day), and Christmas Day.
Should any of the above major holidays fall on a Friday, Saturday or Sunday, we charge $15 per visit.
SERVICE AREAS
Rates for areas outside of our service territories are subject to additional fees.
