Arrow Lake Veterinary Hospital

27/07/2021

Hello! We are short-staffed at the moment and thus will be closing for lunch daily for the next while until we are back running at full-speed. We will close from 12:30-1:30pm daily and will check voicemails upon our return. If you have an emergency during this hour please continue to call our number and be directed to the emergency phone line. We thank everyone for your patience and support during this time.

Photo is of our incredible locum vet Dr. Kathryn Arbic's furry family member, Groot!

26/07/2021

Hello,

There is once again an issue with Telus and Shaw phone lines not connecting. If you cannot reach us over the phone, please email [email protected]

We are sorry for the inconvenience and have reached out to the phone providers asking for updates

23/06/2021

Hello Everyone,

We just wanted to update you on our hours over the next week and a half.

We will be open on Monday June 28th ONLY for food sales or prescription pick-ups that were pre-ordered. We will not have a Doctor on the premises and will not be seeing patients. If there is an emergency please continue to call our number and we will direct you to the right place.

We will be CLOSED on July 1st for Canada Day. Again, call our main phone number and you will be prompted to reach the emergency veterinarian on call.

Also note that our supplier is having difficulties with deliveries and there may be up to a week delay in special food orders or large medication orders. Please check your supplies and let us know as soon as possible to get your refills. Availability may be beyond our control.

Please call us if you need anything at 250-365-3665.

Thank you from all of us at Arrow Lake Veterinary Hospital

Photo of Bugaboo, our receptionist Fiona recently adopted through KAAP this incredible little lady!

28/05/2021

Hello Everyone,

If you are calling and unable to get through on our phone lines it appears there is again an issue with Telus and Shaw phone lines connecting. I have spoken with Telus and they are aware of the issue and working on it. If you cannot get through, please email us at [email protected]

23/03/2021

Arrow Lake Veterinary Hospital will be CLOSED over the Easter Weekend from April 2nd until April 5th, reopening April 6th. Should your pets require care during this time please call our main phone line, 250-365-3665, and follow the prompts to get to the emergency doctor on call.

If you think you might run out of your pet's medication during this time please call us soon to refill! We require 24 hours for all medication refills.

Thank you from the entire team

03/03/2021

Hello Castlegar! If you are trying to call us and get the recording "all circuits are full", please call your phone provider and let them know the issue. We are with Shaw and unable to receive calls from Telus Landlines. If you are able to get through, it appears you cannot hear us. I've spent the last 4 hours trying to solve the issue with Telus and Shaw to no avail. They both don't think their end is the problem. If you cannot reach us at our main line, 250-365-3665, try emailing [email protected]. If it is an emergency you can call 250-608-2364 however this phone is not monitored constantly.

17/12/2020

Arrow Lake Veterinary Hospital will be CLOSED Dec 24-27. During this time all emergencies will go to West Kootenay Animal Hospital located at 8450 Green Gables Rd, Trail. Please call our main phone number, 250-365-3665, and you will be transferred to the emergency line.

Over the New Year’s weekend, Dec 31-Jan 3, we are the hospital on-call for emergencies only. We will be open for food and prescription pick-up on Dec 31, but CLOSED Jan 1-3 unless an emergency.

Please ensure you have enough mediation and food to get through the holidays. If you require a refill, please inform our receptionist by Friday, Dec 18th at the latest so that we are able to order the medication if we are out of stock.

Happy Holidays!

*Photo of some of Dr. Fraser's furry family members!

09/12/2020

Hello Everyone,

We just wanted to update everyone that with the increase in COVID-19 cases in the region we are no longer allowing owners into the exam rooms. We have lots of space in the lobby for you to wait (with a mask!) while we examine your pet and then the doctor can speak with you in the lobby. If you require an exception to this, just let our receptionist know and we will see what we can do. Of course, if you are showing ANY signs of illness, we ask that you reschedule your appointment or make arrangements with us to avoid your entry into the building.

Photo of our Manager's new kitten for attention!

17/11/2020

Hello everyone,
It appears we have an internet outage which is also affecting our phone system. We do have power and are open today.

If you have an emergency please call 250-608-2364

Thank you for your patience!

06/10/2020

Hello everyone!

We just wanted to let you know that we are down to 1 Veterinarian in the hospital this month. In order to see as many patients as possible we have our staff working overtime and are rescheduling some non-essential appointments into November. We should be back to full capacity in about 3 weeks!

In the meantime, we are trying our best to see all currently scheduled surgeries as well as emergencies that come in. We will do our absolute best to help all emergency needs and may need to reschedule non-essential visits if we are over capacity. The other veterinarians in the area are aware of our situation and have graciously offered to help wherever they can if needed. Thank you to the amazing community we live in!

Please be patient during this time and we look forward to seeing all your amazing furry family members happy and healthy!

18/09/2020

26/08/2020

Hello everyone! We just wanted to say thank you to our wonderful clients who have been so patient and understanding throughout this pandemic. As many of you have seen, we sent out our back-dated vaccine reminders from the start of the pandemic and have been trying our very best to get everyone scheduled so that your furry family members don't get too far behind on their shots! Due to this increase in appointments we are booking about 2-3 weeks out for non-emergency visits. Thank you again for your amazing support!🐱🐶🐕🐩🦮🐕‍🦺🐈

27/07/2020

Hello everyone,

With the increase in COVID-19 infections in BC, and to keep our staff and clients safe, we are now asking everyone to wear a mask when entering the hospital. If you do not have a mask to wear we will assist you outside and conduct payment over the phone. Thank you for your understanding. Stay Safe!

The photo is of baby Brinley, our Manager, Melanie's pup!

25/06/2020

We updated our website! There is still room for improvement so let us know what you think. Is there info you wish we had on the site? Thanks!

https://www.arrowlakeveterinaryhospital.com/

We are working hard to ensure client and staff safety during these uncertain times.  We are open for appointments and have put in place measures to allow for social distancing and increased cleaning.  As we navigate new social distancing practices we will continue to update you on any changes. ....

22/06/2020

COVID-19 Update: If you have visited us lately you'll notice new physical distancing measures in place! We have screens at reception, masks are in use when distancing cannot be guaranteed, and many additional sanitation protocols in place above our regular cleaning schedule. We are opening back up for routine vaccine visits so call to book your furry family member in today! 250-365-3665

18/03/2020

As we are all aware the COVID-19 impact is starting to affect us in the Kootenays.

Daily updates are being provided to help guide us as veterinarians moving forward.

At this point Arrow Lake Veterinary Hospital is planning to remain open. However staffing shortages and potential illnesses within our hospital is going to determine how we proceed.

We will make every effort to maintain emergency services, medication refills, and access to medical records if a pet needs to be seen elsewhere. As much as possible Dr. Fraser will be available to consult by phone and email. Please be aware that at this time Dr. Fraser is the only veterinarian working and will assess and triage cases as needed.
For our clients we ask the following:

1. Inform us if you or a family member has been out of the country and if so do not come to ALVH.

2. Have a friend or family member bring your pet in, in the above case OR if you have tested positive for the coronavirus.

3. Call ahead and let us know if you would like to remain in your vehicle. We can bring food and medications to you as well as bring your pet into the hospital for its exam.

4. Please only have one person come into the exam room with your animal. With respect to keeping social distance, stay 6 feet from anyone else in the waiting room. We will try to get you in an exam room immediately but if the reception area becomes too crowded please wait outside or in your car.

AT THIS POINT WE WILL BE LIMITING THE AMOUNT OF FOOD AND MEDICATIONS THAT CAN BE RELEASED. WE ARE EXPERIENCING DELAYS IN OUR SHIPMENT SCHEDULE AND THE AMOUNT OF PRODUCT THAT IS BEING SENT TO US. WE NORMALLY ORDER DAILY BUT THERE IS A BACKLOG AND IT WILL TAKE SOME TIME FOR THE SUPPLY TO CATCH UP.

PLEASE CALL US AT 250-365-3665 OR EMAIL AT [email protected] for assistance.

22/02/2019

Thank you so much - we are still looking for a spot for our hand made (with love) sign!

16/02/2019

Baby girl on her way soon :)

13/02/2019

David R. Gluns Photography

01/02/2019

The office is closed today from 12 noon to 130pm. Please call the hospital if you have a veterinary emergency at that time

19/12/2018

07/12/2018

This looked interesting. You can see the muscles that are being used when a dog is in motion

28/11/2018

Found Kitten - looking for owner!

Friendly female kitten found in Ootischenia.

Currently at Arrow Lake Veterinary Hospital

250-365-3665

(Was difficult to take pictures of her she was so happy to see us)

White spot on belly and chest

02/11/2018

Today we are sad and EXCITED to celebrate Sanaya's last day at the hospital before her maternity leave. Sanaya has spent countless hours working to provide compassionate support for our patients in the hospital. She will be sadly missed but we cannot wait to meet her little one. Congratulations Sanaya and Jeff!

01/11/2018

Celebrating with Sam! She is an 18 year old JRT! Sam is still feisty and enjoying her senior years

05/09/2018

Our phone lines are back up and running (for the time being and hopefully for a long time)! Thank you everyone so much for your patience we greatly appreciate it!