22/11/2025
Dear valued clients,
My name is Emilee Mahar. I founded Smart K9 Training LLC in 2018 and have been the Training Director since. I need to share an important update regarding recent staffing changes at Smart K9.
Two trainers resigned without notice this week, despite signed agreements specifically put in place to prevent disruption to dogs in active training programs in the event of resignation or separation. As you know, when you choose a trainer — especially for behavioral work — trust, communication, reliability, and follow-through are foundational. Sudden departures without transitional planning break that trust for both clients and the business.
I take that very seriously.
Because your dogs rely on consistency, structure, and predictable handling, I will be assessing each dog currently in the middle of their training program and determining the best course of action. My priority is ensuring training and dog care continues smoothly and without regression.
Here’s what this means moving forward:
I will be personally reaching out to current training and daycare clients. Please expect an update via email within 48 hours with next steps and any scheduling adjustments.
We are temporarily pausing all new enrollments until all active clients are fully supported and training continuity is secured.
For clarity, former employees are not authorized to provide Smart K9 services, communicate on behalf of the business, or take on current Smart K9 clients. If you receive contact that feels unclear or conflicts with the services you have booked, please reach out directly to us so we can guide you.
I know unexpected changes can create concern, so I want to be clear:
For me, the dogs’ safety, emotional well-being, and training outcome have always been and will continue to remain the top priority. Every decision moving forward will reflect that— including adjusting schedules or issuing refunds when appropriate to ensure dogs are supported safely and ethically.
(Continued in comments)
