20/01/2025
UPDATES ON SHIPPING POLICIES EFFECTIVE IMMEDIATELY!
FOR AXOLOTLS- We ship using UPS 2 day shipping or UPS overnight. We only guarantee when using over night shipping that God forbid anything were to happen in transit, we refund/replace. You would need to send a picture in original bag from shipping/video within 2 hours after delivery. After this time frame the guarantee is no longer in effect. There may be times with weather if it is too hot, or too cold that we will not allow 2 day shipping. We also do not ship adults 2 day ever, they must go overnight. This is all in the safety of the animal!
FOR EGGS- We do not gaurantee eggs no matter which shipping method you use. They are very fragile, and we do our best to package them to arrive safely. We add a few extra just incase they do not all make it. We make sure we pick viable healthy looking eggs, but once they leave our hands it is out of our control unfortuantely.