
23/06/2025
I always think the thing about good customer service is it’s not about things not going wrong, it’s about what happens when something goes wrong and what you do about it! ☺️
Recently, I ordered a stable guard with embroidery off - I’ve always wanted one and love green so got it for our trip. I’d explained it was for the trip and planned to collect it last Tuesday.
As it turned out, due to a delay with a third party, it wouldn’t be ready until the next day. They were completely honest about this delay and apologised - while I was disappointed it’s a compete first world problem so I said it’s ok I’ll get it after the trip as I wouldn’t be there the next day.
Immediately Rebecca said oh no problem, I’ll get that over to the venue for you so that it’s there for you when you arrive. It actually got there before me! 😮
What fantastic customer service and a great example of fixing an issue by thinking outside the 📦 box!
Thanks Rebecca 💚 Sammy and I love it 😍
I bought my stable guard off the Tailored Equestrian website (or you can pop into the shop in Johnstown) they also do the curtains in several colours and you can get both embroidered.
My only issue is Oisin is looking jealous so I might need to get him his own for his next adventures 😅