11/08/2022
Dear Pure Paws clients,
I am sad to announce that I will no longer be a distributor for this company. The customer service has been lacking of late and I cannot get products that are needed for my clients in a timely manner. I know with the pandemic products have been in short supply, with costs of products , ingredients and shipping continuously going up. I have tried to advocate for my customer base but it has become an impossible task.
This has made it impossible for me to continue to offer a quick turnaround for myself and clients. I have always prided myself on great customer service, and same day shipping for most orders. This has become a huge concern for awhile and while I tried my best to stay on top of orders, it has become an ongoing issue that the company hasn’t or won’t address. I cannot continue to work with a company that has little to no stock and doesn’t respond in a timely manner.
Dani, Martha and Jimena who have run the warehouse for years and filled every order are the best and while I know it’s not their fault, the company itself has gone down and now with all of them leaving the company, without these ladies in charge I fear it’s only going to get worse.
Thank you for purchasing from me it has been my pleasure helping everyone get the products they needed.
The contact for the company is below:
1 (210) 979-9600
or
1 (210) 494-1851
